What users are saying about
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
SAP Sales Cloud
Customer data management / contact management
Contactually, by Compass
9.8
SAP Sales Cloud
Workflow management
Contactually, by Compass
9.5
SAP Sales Cloud
Territory management
Contactually, by Compass
8.9
SAP Sales Cloud
Opportunity management
Contactually, by Compass
9.4
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
SAP Sales Cloud
Contract management
Contactually, by Compass
6.0
SAP Sales Cloud
Quote & order management
Contactually, by Compass
6.0
SAP Sales Cloud
Interaction tracking
Contactually, by Compass
9.8
SAP Sales Cloud
Channel / partner relationship management
Contactually, by Compass
9.8
SAP Sales Cloud

Customer Service & Support

Contactually, by Compass
9.1
SAP Sales Cloud
Case management
Contactually, by Compass
9.7
SAP Sales Cloud
Call center management
Contactually, by Compass
8.0
SAP Sales Cloud
Help desk management
Contactually, by Compass
9.7
SAP Sales Cloud

Marketing Automation

Contactually, by Compass
9.7
SAP Sales Cloud
Lead management
Contactually, by Compass
9.8
SAP Sales Cloud
Email marketing
Contactually, by Compass
9.5
SAP Sales Cloud

CRM Project Management

Contactually, by Compass
6.3
SAP Sales Cloud
Task management
Contactually, by Compass
7.0
SAP Sales Cloud
Billing and invoicing management
Contactually, by Compass
5.0
SAP Sales Cloud
Reporting
Contactually, by Compass
7.0
SAP Sales Cloud

CRM Reporting & Analytics

Contactually, by Compass
7.0
SAP Sales Cloud
Forecasting
Contactually, by Compass
7.0
SAP Sales Cloud
Pipeline visualization
Contactually, by Compass
7.0
SAP Sales Cloud
Customizable reports
Contactually, by Compass
7.0
SAP Sales Cloud

Customization

Contactually, by Compass
7.0
SAP Sales Cloud
Custom fields
Contactually, by Compass
7.0
SAP Sales Cloud
Custom objects
Contactually, by Compass
7.0
SAP Sales Cloud
Scripting environment
Contactually, by Compass
7.0
SAP Sales Cloud
API for custom integration
Contactually, by Compass
7.0
SAP Sales Cloud

Security

Contactually, by Compass
7.5
SAP Sales Cloud
Single sign-on capability
Contactually, by Compass
9.0
SAP Sales Cloud
Role-based user permissions
Contactually, by Compass
6.0
SAP Sales Cloud

Social CRM

Contactually, by Compass
8.4
SAP Sales Cloud
Social data
Contactually, by Compass
9.8
SAP Sales Cloud
Social engagement
Contactually, by Compass
7.0
SAP Sales Cloud

Integrations with 3rd-party Software

Contactually, by Compass
9.8
SAP Sales Cloud
Marketing automation
Contactually, by Compass
9.8
SAP Sales Cloud

Platform

Contactually, by Compass
9.4
SAP Sales Cloud
Mobile access
Contactually, by Compass
9.4
SAP Sales Cloud

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
SAP Sales Cloud
7.5

Likelihood to Renew

Contactually, by Compass
1.0
SAP Sales Cloud

Usability

Contactually, by Compass
7.0
SAP Sales Cloud

Support Rating

Contactually, by Compass
SAP Sales Cloud
7.0

Add comparison