What users are saying about
15 Ratings
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Score 8.9 out of 100
10 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
ServiceTitan
Customer data management / contact management
Contactually, by Compass
9.8
ServiceTitan
Workflow management
Contactually, by Compass
9.5
ServiceTitan
Territory management
Contactually, by Compass
8.9
ServiceTitan
Opportunity management
Contactually, by Compass
9.4
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
ServiceTitan
Contract management
Contactually, by Compass
6.0
ServiceTitan
Quote & order management
Contactually, by Compass
6.0
ServiceTitan
Interaction tracking
Contactually, by Compass
9.8
ServiceTitan
Channel / partner relationship management
Contactually, by Compass
9.8
ServiceTitan

Customer Service & Support

Contactually, by Compass
9.1
ServiceTitan
Case management
Contactually, by Compass
9.7
ServiceTitan
Call center management
Contactually, by Compass
8.0
ServiceTitan
Help desk management
Contactually, by Compass
9.7
ServiceTitan

Marketing Automation

Contactually, by Compass
9.7
ServiceTitan
Lead management
Contactually, by Compass
9.8
ServiceTitan
Email marketing
Contactually, by Compass
9.5
ServiceTitan

CRM Project Management

Contactually, by Compass
6.3
ServiceTitan
Task management
Contactually, by Compass
7.0
ServiceTitan
Billing and invoicing management
Contactually, by Compass
5.0
ServiceTitan
Reporting
Contactually, by Compass
7.0
ServiceTitan

CRM Reporting & Analytics

Contactually, by Compass
7.0
ServiceTitan
Forecasting
Contactually, by Compass
7.0
ServiceTitan
Pipeline visualization
Contactually, by Compass
7.0
ServiceTitan
Customizable reports
Contactually, by Compass
7.0
ServiceTitan

Customization

Contactually, by Compass
7.0
ServiceTitan
Custom fields
Contactually, by Compass
7.0
ServiceTitan
Custom objects
Contactually, by Compass
7.0
ServiceTitan
Scripting environment
Contactually, by Compass
7.0
ServiceTitan
API for custom integration
Contactually, by Compass
7.0
ServiceTitan

Security

Contactually, by Compass
7.5
ServiceTitan
Single sign-on capability
Contactually, by Compass
9.0
ServiceTitan
Role-based user permissions
Contactually, by Compass
6.0
ServiceTitan

Social CRM

Contactually, by Compass
8.4
ServiceTitan
Social data
Contactually, by Compass
9.8
ServiceTitan
Social engagement
Contactually, by Compass
7.0
ServiceTitan

Integrations with 3rd-party Software

Contactually, by Compass
9.8
ServiceTitan
Marketing automation
Contactually, by Compass
9.8
ServiceTitan

Platform

Contactually, by Compass
9.4
ServiceTitan
Mobile access
Contactually, by Compass
9.4
ServiceTitan

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
ServiceTitan
8.5

Likelihood to Renew

Contactually, by Compass
1.0
ServiceTitan

Usability

Contactually, by Compass
7.0
ServiceTitan

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