What users are saying about
15 Ratings
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Score 8.9 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Soffront CRM
7.7
Customer data management / contact management
Contactually, by Compass
9.8
Soffront CRM
8.2
Workflow management
Contactually, by Compass
9.5
Soffront CRM
7.3
Territory management
Contactually, by Compass
8.9
Soffront CRM
7.3
Opportunity management
Contactually, by Compass
9.4
Soffront CRM
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Soffront CRM
Contract management
Contactually, by Compass
6.0
Soffront CRM
Quote & order management
Contactually, by Compass
6.0
Soffront CRM
Interaction tracking
Contactually, by Compass
9.8
Soffront CRM
Channel / partner relationship management
Contactually, by Compass
9.8
Soffront CRM
8.2

Customer Service & Support

Contactually, by Compass
9.1
Soffront CRM
7.3
Case management
Contactually, by Compass
9.7
Soffront CRM
7.3
Call center management
Contactually, by Compass
8.0
Soffront CRM
Help desk management
Contactually, by Compass
9.7
Soffront CRM
7.3

Marketing Automation

Contactually, by Compass
9.7
Soffront CRM
8.6
Lead management
Contactually, by Compass
9.8
Soffront CRM
8.2
Email marketing
Contactually, by Compass
9.5
Soffront CRM
9.1

CRM Project Management

Contactually, by Compass
6.3
Soffront CRM
7.7
Task management
Contactually, by Compass
7.0
Soffront CRM
8.2
Billing and invoicing management
Contactually, by Compass
5.0
Soffront CRM
Reporting
Contactually, by Compass
7.0
Soffront CRM
7.3

CRM Reporting & Analytics

Contactually, by Compass
7.0
Soffront CRM
8.2
Forecasting
Contactually, by Compass
7.0
Soffront CRM
7.3
Pipeline visualization
Contactually, by Compass
7.0
Soffront CRM
8.2
Customizable reports
Contactually, by Compass
7.0
Soffront CRM
9.1

Customization

Contactually, by Compass
7.0
Soffront CRM
9.1
Custom fields
Contactually, by Compass
7.0
Soffront CRM
9.1
Custom objects
Contactually, by Compass
7.0
Soffront CRM
Scripting environment
Contactually, by Compass
7.0
Soffront CRM
API for custom integration
Contactually, by Compass
7.0
Soffront CRM

Security

Contactually, by Compass
7.5
Soffront CRM
7.3
Single sign-on capability
Contactually, by Compass
9.0
Soffront CRM
6.4
Role-based user permissions
Contactually, by Compass
6.0
Soffront CRM
8.2

Social CRM

Contactually, by Compass
8.4
Soffront CRM
5.9
Social data
Contactually, by Compass
9.8
Soffront CRM
6.4
Social engagement
Contactually, by Compass
7.0
Soffront CRM
5.5

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Soffront CRM
Marketing automation
Contactually, by Compass
9.8
Soffront CRM

Platform

Contactually, by Compass
9.4
Soffront CRM
5.5
Mobile access
Contactually, by Compass
9.4
Soffront CRM
5.5

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Soffront CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Contactually, by Compass

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Soffront CRM
7.3

Likelihood to Renew

Contactually, by Compass
1.0
Soffront CRM

Usability

Contactually, by Compass
7.0
Soffront CRM

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