What users are saying about
15 Ratings
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Score 8.9 out of 100
13 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Veeva CRM
7.6
Customer data management / contact management
Contactually, by Compass
9.8
Veeva CRM
8.0
Workflow management
Contactually, by Compass
9.5
Veeva CRM
8.1
Territory management
Contactually, by Compass
8.9
Veeva CRM
7.1
Opportunity management
Contactually, by Compass
9.4
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Veeva CRM
7.6
Contract management
Contactually, by Compass
6.0
Veeva CRM
7.1
Quote & order management
Contactually, by Compass
6.0
Veeva CRM
6.1
Interaction tracking
Contactually, by Compass
9.8
Veeva CRM
8.3
Channel / partner relationship management
Contactually, by Compass
9.8
Veeva CRM
8.0

Customer Service & Support

Contactually, by Compass
9.1
Veeva CRM
8.0
Case management
Contactually, by Compass
9.7
Veeva CRM
8.0
Call center management
Contactually, by Compass
8.0
Veeva CRM
8.0
Help desk management
Contactually, by Compass
9.7
Veeva CRM
8.0

Marketing Automation

Contactually, by Compass
9.7
Veeva CRM
7.1
Lead management
Contactually, by Compass
9.8
Veeva CRM
7.0
Email marketing
Contactually, by Compass
9.5
Veeva CRM
7.1

CRM Project Management

Contactually, by Compass
6.3
Veeva CRM
7.5
Task management
Contactually, by Compass
7.0
Veeva CRM
8.0
Billing and invoicing management
Contactually, by Compass
5.0
Veeva CRM
7.6
Reporting
Contactually, by Compass
7.0
Veeva CRM
6.9

CRM Reporting & Analytics

Contactually, by Compass
7.0
Veeva CRM
6.4
Forecasting
Contactually, by Compass
7.0
Veeva CRM
6.1
Pipeline visualization
Contactually, by Compass
7.0
Veeva CRM
7.7
Customizable reports
Contactually, by Compass
7.0
Veeva CRM
5.4

Customization

Contactually, by Compass
7.0
Veeva CRM
7.4
Custom fields
Contactually, by Compass
7.0
Veeva CRM
7.2
Custom objects
Contactually, by Compass
7.0
Veeva CRM
7.2
Scripting environment
Contactually, by Compass
7.0
Veeva CRM
7.3
API for custom integration
Contactually, by Compass
7.0
Veeva CRM
7.9

Security

Contactually, by Compass
7.5
Veeva CRM
9.0
Single sign-on capability
Contactually, by Compass
9.0
Veeva CRM
9.0
Role-based user permissions
Contactually, by Compass
6.0
Veeva CRM
9.0

Social CRM

Contactually, by Compass
8.4
Veeva CRM
8.5
Social data
Contactually, by Compass
9.8
Veeva CRM
8.0
Social engagement
Contactually, by Compass
7.0
Veeva CRM
9.0

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Veeva CRM
9.0
Marketing automation
Contactually, by Compass
9.8
Veeva CRM
9.0

Platform

Contactually, by Compass
9.4
Veeva CRM
9.2
Mobile access
Contactually, by Compass
9.4
Veeva CRM
9.2

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Veeva CRM
8.1

Likelihood to Renew

Contactually, by Compass
1.0
Veeva CRM

Usability

Contactually, by Compass
7.0
Veeva CRM

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