What users are saying about
23 Ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Vtiger
7.7
Customer data management / contact management
Contactually, by Compass
9.8
Vtiger
8.5
Workflow management
Contactually, by Compass
9.5
Vtiger
6.8
Territory management
Contactually, by Compass
8.9
Vtiger
Opportunity management
Contactually, by Compass
9.4
Vtiger
6.8
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Vtiger
7.4
Contract management
Contactually, by Compass
6.0
Vtiger
7.3
Quote & order management
Contactually, by Compass
6.0
Vtiger
7.8
Interaction tracking
Contactually, by Compass
9.8
Vtiger
9.5
Channel / partner relationship management
Contactually, by Compass
9.8
Vtiger

Customer Service & Support

Contactually, by Compass
9.1
Vtiger
7.9
Case management
Contactually, by Compass
9.7
Vtiger
7.5
Call center management
Contactually, by Compass
8.0
Vtiger
Help desk management
Contactually, by Compass
9.7
Vtiger
8.3

Marketing Automation

Contactually, by Compass
9.7
Vtiger
9.2
Lead management
Contactually, by Compass
9.8
Vtiger
9.0
Email marketing
Contactually, by Compass
9.5
Vtiger
9.5

CRM Project Management

Contactually, by Compass
6.3
Vtiger
8.8
Task management
Contactually, by Compass
7.0
Vtiger
8.0
Billing and invoicing management
Contactually, by Compass
5.0
Vtiger
9.3
Reporting
Contactually, by Compass
7.0
Vtiger
9.0

CRM Reporting & Analytics

Contactually, by Compass
7.0
Vtiger
9.5
Forecasting
Contactually, by Compass
7.0
Vtiger
9.0
Pipeline visualization
Contactually, by Compass
7.0
Vtiger
10.0
Customizable reports
Contactually, by Compass
7.0
Vtiger
9.6

Customization

Contactually, by Compass
7.0
Vtiger
7.9
Custom fields
Contactually, by Compass
7.0
Vtiger
7.8
Custom objects
Contactually, by Compass
7.0
Vtiger
8.6
Scripting environment
Contactually, by Compass
7.0
Vtiger
API for custom integration
Contactually, by Compass
7.0
Vtiger
7.3

Security

Contactually, by Compass
7.5
Vtiger
8.7
Single sign-on capability
Contactually, by Compass
9.0
Vtiger
Role-based user permissions
Contactually, by Compass
6.0
Vtiger
8.7

Social CRM

Contactually, by Compass
8.4
Vtiger
6.0
Social data
Contactually, by Compass
9.8
Vtiger
Social engagement
Contactually, by Compass
7.0
Vtiger
6.0

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Vtiger
Marketing automation
Contactually, by Compass
9.8
Vtiger

Platform

Contactually, by Compass
9.4
Vtiger
5.5
Mobile access
Contactually, by Compass
9.4
Vtiger
5.5

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactually, by Compass Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Vtiger
7.6

Likelihood to Renew

Contactually, by Compass
1.0
Vtiger

Usability

Contactually, by Compass
7.0
Vtiger

Support Rating

Contactually, by Compass
Vtiger
9.0

Add comparison