What users are saying about
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Top Rated
97 Ratings
10 Ratings
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Score 7.8 out of 100

Lucidchart

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Top Rated
97 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

ConceptDraw DIAGRAM

Likelihood to recommend? Overall, absolutely. I'm very satisfied with ConceptDraw and wouldn't hesitate to recommend it. I found it very easy to get up and running producing flow chart diagrams. I find it intuitive, flexible and it does what it says. Moreover it's very much an "alive" product with regular updates
Anonymous | TrustRadius Reviewer

Lucidchart

Lucidchart is perfect for organizations with thin client devices or Bring Your Own (BYO) device policies because there is no download or installation needed and only require a web browser to use it. However, integration to industry-leading application might come at a cost. Moreover, in order to collaborate all team members must also already signed-up with Lucidchart.
Anonymous | TrustRadius Reviewer

Pros

ConceptDraw DIAGRAM

  • Multiple templates
  • Integration with other tools in the suite
  • An extensive set of samples and examples showing the usage of various types of diagrams
Anonymous | TrustRadius Reviewer

Lucidchart

  • Allows individuals to further realize engineering issues and collaborate, globally in real time, in order to resolve the issues.
  • Allows individuals and teams to define a workflow or process to use for a platform or action. For instance, before selecting an HRIS platform, we used Lucidchart to map out all HRIS processes which made selecting a platform ridiculously simple.
  • Lucidchart also allows anyone to easily publish their output so that users, both internally and externally, can view their ideas without needing a license, login or any complicated understanding.
  • The mobile aspects of Lucidchart are also fantastic as an individual can create a concept or design and present it to individuals right from their pocket.
Nathan McBride | TrustRadius Reviewer

Cons

ConceptDraw DIAGRAM

  • Keyboard shortcuts are non-intuitive
  • Re-scaling can be tricky if you don't set the page up correctly at the beginning of your project
Anonymous | TrustRadius Reviewer

Lucidchart

  • The process for browsing and managing uploaded user images seems a little off. For example, I frequently will use screen captures as graphical elements of a document. While LucidChart fully supports doing so, it might be helpful to have a more powerful interface when reviewing/browsing/selecting files that are serving duty as custom images.
  • I create fairly involved sitemaps and love the sitemaps tools which let you type your hierarchy into the diagram in a popup and see that hierarchy anytime you click on a shape. However, the popup is small, and when I click on a shape in my wireframe, the popup doesn't jump to and highlight the item I've selected in the hierarchy. This makes it challenging to find the item I'm trying to work with in the popup hierarchy.
  • The cost is a big deal, initially, Lucidchart was freemium and was free for us to use the team license which we made available to our users at the university. Without warning, they changed their license structure and began charging for this. Now if our users want to have the same functionality they have to purchase a license or request for an education discount which is a tedious process. The price is a little on the high side, especially if you want to add more members to your Lucidcart team.
  • Sometimes it takes time to load the documents, and depending on the complexity of the document that is being developed, it hangs up (you must have a good internet connection) if you do not have a connection, you can not use this software.
  • Sometimes it can be frustrating to format shapes and resize them at times. While the software is fairly user friendly I have definitely gotten frustrated at times trying to resize images and have had issues when I was trying to connect certain processes to another and the program picks the wrong shape to connect to. I also wish it was a bit easier to print out these charts, but I don't think it's very fair to blame the software on that since everyone's charts are going to vary by width/size so it's up to the user to format it for printing.
Anonymous | TrustRadius Reviewer

Usability

ConceptDraw DIAGRAM

ConceptDraw DIAGRAM 6.4
Based on 2 answers
It needs a bunch of work. For the price it could be better. And even though I am using it still I find it very difficult to use but I make it work
Matthew James | TrustRadius Reviewer

Lucidchart

Lucidchart 9.1
Based on 9 answers
Lucid Chart is as user friendly as you could need apart from some limits on images and icons. Sizes, shapes, colours, layouts and templates are all there for you so all you need to do is use them appropriately. It is a very comprehensive tool for what it needs to do
Andrew Knight | TrustRadius Reviewer

Support Rating

ConceptDraw DIAGRAM

ConceptDraw DIAGRAM 8.5
Based on 4 answers
I've never had any major problems with the ConceptDraw team. Actually, they update their software frequently. It's always small updates, but they're necessary to make sure it will work properly. I had a question one time and decided to send to them. The problem was solved in less than three hours, which I believe is a really good point to consider.
Gabriel Favero | TrustRadius Reviewer

Lucidchart

Lucidchart 8.7
Based on 27 answers
Interestingly enough we only interacted with support at the initial setup of SSO integration. The product has worked flawlessly since and has not necessitated calls or emails to tech support. Based on our experience with support around SSO I can be certain that Lucidchart is very responsive and would resolve any technical problem in no time
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConceptDraw DIAGRAM

ConceptDraw DIAGRAM is the best value for the money and has a very extensive set of ready to use libraries and solutions.
Anonymous | TrustRadius Reviewer

Lucidchart

We use Lucidchart primarily because it is easier to onboard new users to this program than it is to get them up-to-speed with other tools. It has also been the most cost-effective tool we have used so far
Anonymous | TrustRadius Reviewer

Return on Investment

ConceptDraw DIAGRAM

  • Quick to produce charts.
  • Hassle free.
  • And that word again - it's "intuitive."
Anonymous | TrustRadius Reviewer

Lucidchart

  • I can't comment on ROI as that's not really measurable in my environment and usage of Lucidchart, but I can say it's greatly increased my speed in creating documents like this for use with colleagues over whiteboarding, pen & paper, and other illustration applications.
Albert Ellenich | TrustRadius Reviewer

Screenshots

Pricing Details

ConceptDraw DIAGRAM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$199*

* per user

ConceptDraw DIAGRAM Editions & Modules

Additional Pricing Details
Price varies for Individual, Commercial, Academic, Nonprofit and Government

Lucidchart

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Lucidchart Editions & Modules

Edition
Basic4.951
Pro8.951
TeamVaries1
  1. per month
Additional Pricing Details
The Team Pricing increases depending on the number of users on the account.

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