What users are saying about
4 Ratings
1 Ratings
4 Ratings
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Score 8.6 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

Concord

Contract management is well suited, and templates are less appropriate, but still a nice feature.
Piper Paton Shano | TrustRadius Reviewer

ECM -XD

ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal.ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contract Authoring

Concord
8.5
ECM -XD
Contract creation
Concord
8.4
ECM -XD
Contract templates
Concord
9.1
ECM -XD
Clause library/saved fields
Concord
7.6
ECM -XD
Guided logic
Concord
9.1
ECM -XD

Contract Collaboration

Concord
8.6
ECM -XD
Contract sharing
Concord
8.6
ECM -XD
Contract editing
Concord
8.6
ECM -XD
Collaborating on contracts
Concord
8.6
ECM -XD
Approval process
Concord
9.4
ECM -XD
Interdepartmental workflows
Concord
7.6
ECM -XD

Contract Monitoring

Concord
8.2
ECM -XD
Contract database
Concord
7.8
ECM -XD
Legacy contracts
Concord
8.2
ECM -XD
Contract search
Concord
8.6
ECM -XD
Contract milestone reminders & alerts
Concord
8.2
ECM -XD
Custom contract reports
Concord
7.6
ECM -XD
Tracking contract status
Concord
8.0
ECM -XD
Compliance check
Concord
9.1
ECM -XD

Pros

Concord

  • Automated templates are incredibly easy to implement. Concord also does, for the most part, very well at keeping formatting when uploading documents in Word. The only downside is if you use formulas (naming convention for contracts), if you do not copy + paste as values before uploading then it will give the contract the name of the formula.
Jacob Wall | TrustRadius Reviewer

ECM -XD

  • Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
  • Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
  • Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.
Anonymous | TrustRadius Reviewer

Cons

Concord

  • For what we use, we do not see any areas that are in need of improvement.
Shelle Pourmanafzadehardabili | TrustRadius Reviewer

ECM -XD

  • Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
  • Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
  • Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.
Anonymous | TrustRadius Reviewer

Support Rating

Concord

No score
No answers yet
No answers on this topic

ECM -XD

ECM -XD 9.0
Based on 1 answer
Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Concord

I would rather not compare apples and apples nor apples and oranges, and just share Concord has been an excellent Contract Management System for current organization.
Piper Paton Shano | TrustRadius Reviewer

ECM -XD

No answers on this topic

Return on Investment

Concord

  • Since our implementation, I am saving a few hours a month in managing our IC contracts.
  • When people have questions about contracts, now it's clear "Hey, look in Concord" versus "Hey, does John or Sally have this contract?".
Jacob Wall | TrustRadius Reviewer

ECM -XD

  • Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
  • Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
  • Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Concord

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Concord Editions & Modules

Edition
Starter, starting at$501
Professional, starting at$751
Enterprise, starting at$951
  1. per seat, per month, billed annually
Additional Pricing Details
All inclusive pricing built for you. Concord pricing includes implementation, services, and unlimited support. All Concord plans include unlimited documents and unlimited e-signatures.

ECM -XD

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ECM -XD Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison