What users are saying about
4 Ratings
4 Ratings
4 Ratings
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Score 8.6 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Concord

Contract management is well suited, and templates are less appropriate, but still a nice feature.
Piper Paton Shano | TrustRadius Reviewer

SmartSearch

Not really. This is a smart product built by a bunch of former Xerox Docushare and Westbrook Fortis developers and sales directors who got tired of doing it wrong at their old employment.
Terrence Abrams | TrustRadius Reviewer

Feature Rating Comparison

Contract Authoring

Concord
8.5
SmartSearch
Contract creation
Concord
8.4
SmartSearch
Contract templates
Concord
9.1
SmartSearch
Clause library/saved fields
Concord
7.6
SmartSearch
Guided logic
Concord
9.1
SmartSearch

Contract Collaboration

Concord
8.6
SmartSearch
Contract sharing
Concord
8.6
SmartSearch
Contract editing
Concord
8.6
SmartSearch
Collaborating on contracts
Concord
8.6
SmartSearch
Approval process
Concord
9.4
SmartSearch
Interdepartmental workflows
Concord
7.6
SmartSearch

Contract Monitoring

Concord
8.2
SmartSearch
Contract database
Concord
7.8
SmartSearch
Legacy contracts
Concord
8.2
SmartSearch
Contract search
Concord
8.6
SmartSearch
Contract milestone reminders & alerts
Concord
8.2
SmartSearch
Custom contract reports
Concord
7.6
SmartSearch
Tracking contract status
Concord
8.0
SmartSearch
Compliance check
Concord
9.1
SmartSearch

Pros

Concord

  • Automated templates are incredibly easy to implement. Concord also does, for the most part, very well at keeping formatting when uploading documents in Word. The only downside is if you use formulas (naming convention for contracts), if you do not copy + paste as values before uploading then it will give the contract the name of the formula.
Jacob Wall | TrustRadius Reviewer

SmartSearch

  • Sends email notifications to appropriate individuals when expiration or renewal notice dates are approaching.
  • Offers an easy and fast way to search for specific documents.
  • It allows managers to simply drop documents into the inboxes for Legal to permanently archive.
  • Allows documents to be easily emailed. No more sorting through various files on the desktop to try to find the correct document.
  • Is set up in an organized manner that is appropriate for the documents that are contained in the archives.
Megan Cobleigh | TrustRadius Reviewer

Cons

Concord

  • For what we use, we do not see any areas that are in need of improvement.
Shelle Pourmanafzadehardabili | TrustRadius Reviewer

SmartSearch

  • I use Firefox on a Mac Mini and often times my documents will not display in the preview so I will need to email them to myself first to preview prior to sending them to a client or candidate. (The Adobe image preview does not work either)
  • Sometimes it can hang up when saving files with a large amount of graphics.
R.J. Kahn | TrustRadius Reviewer

Likelihood to Renew

Concord

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 8.6
Based on 3 answers
Too easy to use, low enough TCO to continue on with for a long, long time.
Terrence Abrams | TrustRadius Reviewer

Usability

Concord

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 7.5
Based on 2 answers
Need to fix the preview utility.
R.J. Kahn | TrustRadius Reviewer

Reliability and Availability

Concord

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 9.1
Based on 1 answer
Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
Terrence Abrams | TrustRadius Reviewer

Performance

Concord

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 8.2
Based on 1 answer
With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
Terrence Abrams | TrustRadius Reviewer

Support Rating

Concord

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 6.4
Based on 2 answers
I have never really needed support for this feature.
R.J. Kahn | TrustRadius Reviewer

In-Person Training

Concord

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 7.3
Based on 1 answer
It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
Terrence Abrams | TrustRadius Reviewer

Implementation Rating

Concord

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 8.1
Based on 2 answers
Just let it happen. It's very quick and smooth.
Terrence Abrams | TrustRadius Reviewer

Alternatives Considered

Concord

I would rather not compare apples and apples nor apples and oranges, and just share Concord has been an excellent Contract Management System for current organization.
Piper Paton Shano | TrustRadius Reviewer

SmartSearch

A similar product I have used was Time Matters. For a Law Firm, I think Time Matters is more useful as it keeps track of everything for a client, including billing. However, since I now work for a legal department of a corporation, SmartSearch is definitley more useful. It is not possible to seperate the documents we have internally in neat client files. We have various miscellaneous documents for many different services and customers or vendors. SmartSearch allows us to organize in broad categories that make sense to internal employees using it and to make sure security is set on specific documents. Time Matters would not have been sufficient for our managers to have access to, since it uploads all documents to the file - some of which are confidential.
Megan Cobleigh | TrustRadius Reviewer

Scalability

Concord

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 7.3
Based on 1 answer
The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
Terrence Abrams | TrustRadius Reviewer

Return on Investment

Concord

  • Since our implementation, I am saving a few hours a month in managing our IC contracts.
  • When people have questions about contracts, now it's clear "Hey, look in Concord" versus "Hey, does John or Sally have this contract?".
Jacob Wall | TrustRadius Reviewer

SmartSearch

  • Increased efficiency in time management
  • Assists the company in not missing termination dates of vendors we do not wish to continue business.
  • Allows an easy analysis of all active vendors and customers.
Megan Cobleigh | TrustRadius Reviewer

Screenshots

Pricing Details

Concord

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Concord Editions & Modules

Edition
Starter, starting at$501
Professional, starting at$751
Enterprise, starting at$951
  1. per seat, per month, billed annually
Additional Pricing Details
All inclusive pricing built for you. Concord pricing includes implementation, services, and unlimited support. All Concord plans include unlimited documents and unlimited e-signatures.

SmartSearch

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

SmartSearch Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Concord
9.0
SmartSearch
8.7

Likelihood to Renew

Concord
SmartSearch
8.6

Usability

Concord
SmartSearch
7.5

Reliability and Availability

Concord
SmartSearch
9.1

Performance

Concord
SmartSearch
8.2

Support Rating

Concord
SmartSearch
6.4

In-Person Training

Concord
SmartSearch
7.3

Implementation Rating

Concord
SmartSearch
8.1

Scalability

Concord
SmartSearch
7.3

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