Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Concur
Score 8.0 out of 10
N/A
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
$9
per month
Webexpenses
Score 8.4 out of 10
N/A
Webexpenses is a global provider of online expense management software to businesses of all sizes across 70+ countries. The software is used across all industries, including retail, finance, technology, construction, and not for profit. Features of the Webexpenses desktop and mobile app include cross-platform auto-sync with: Google Vision-powered OCR receipt scanner Petty cash management Automatic policy compliance Corporate card automatic…
$9.76
per month per user
Pricing
SAP ConcurWebexpenses
Editions & Modules
Concur Travel and Expense
$9.00
per report (average price)
No answers on this topic
Offerings
Pricing Offerings
SAP ConcurWebexpenses
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$250 undefined
Additional Details
More Pricing Information
Community Pulse
SAP ConcurWebexpenses
Considered Both Products
SAP Concur
Chose SAP Concur
Webexpenses charges per user, so it can get very expensive for large organizations. However, Webexpenses does have superior mobile usability, with a convenient app with receipt upload function that can easily be done immediately after the receipt is issued. Webexpenses also has …
Chose SAP Concur
SAP Concur has capabilities for all sorts of agencies from SMEs to global enterprise organizations and has robust backend integration tools for SAP and non-SAP services unlike alternatives like Webexpenses and FreshBooks.
Webexpenses
Chose Webexpenses
I am unable to provide any detail to this question as I have not used these products, but I am aware of these products and other applications.
Chose Webexpenses
The ease of use of the platform has been the biggest benefit of this system. We didn't need to provide any structured training to our staff, we just sent out the link and people were able to intuitively use the platform. Other competitors were harder to navigate and to use.
Chose Webexpenses
I much prefer Web Expenses to Concur. Although one functionality that Concur had, a user could email their receipts from the registered user email to Concur then these receipts would be available for the user add to their expense claim.
Chose Webexpenses
Webexpenses is similar to Concur in its abilities to handle expense claims electronically and receipt photos. The interface has similar usability.
Chose Webexpenses
Poorly. We will be looking at leaving Webexpenses for Concur in coming months. It will be nice to use a program that functions correctly and achieves the goals.
Chose Webexpenses
The other tools mentioned are usually harder to understand and both are quite slow in performance. What I liked more was the direct connection to certain apps / providers like UBER that helped directly import receipts.
Chose Webexpenses
Concur and Webexpenses are comparable but I feel like Webexpenses is simpler and easier to use.
Chose Webexpenses
Much simpler interface and easier navigation within the app.
Chose Webexpenses
It's on a par with regards to general expenditure but appears to be more functional with regards to personal mileage expenses.
Chose Webexpenses
Many companies have had their own internal systems created by their own depts, some were very basic. Webexpenses is more efficient and includes a lot more useful features than any system I have used in the past. I would say that Concur is about 'as good' but certainly no better …
Chose Webexpenses
Cost and practicalities have been considered when evaluating products. the MS Excel workbook has been developed in-house over decades and used various techniques like pivot tables, dropping list, security locks and checkings, compilation of information, formatting before …
Chose Webexpenses
Concur was so much harder to use, spent so much time switching between each page on the app it was frustrating at times.
Chose Webexpenses
Concur has a better user experience, the user interface is more intuitive and mobile app is easier to use.
Chose Webexpenses
I find Concur not perfect, but generally easier to navigate and use than Webexpenses from an end user perspective. Work effort was less likely to be lost in Concur vs. Webexpenses due to application bugs/crashes, and so on.
Chose Webexpenses
I feel that Webexpenses provides a more easy interface. This leads to less time spent on capturing expenses and less error. In our Webexpenses setup there is less input than in the previous Concur setup. While this may limit some of the reporting capabilities it ensures that …
Chose Webexpenses
It is the same to be honest. Both have similar functionality.
Chose Webexpenses
[The] billing methodology of Concur was not great (by report) so [it] did not allow planning of costs. Concur support was poor.
Chose Webexpenses
At my previous role I have used Concur, but Webexpenses is more user friendly and easier to use as such.
Chose Webexpenses
Much better than Concur.
Chose Webexpenses
I didn't make the selection. Concur app works better but overall their system is harder work (last used in 2017).
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SAP ConcurWebexpenses
Expense Management
Comparison of Expense Management features of Product A and Product B
SAP Concur
8.4
224 Ratings
5% above category average
Webexpenses
8.2
38 Ratings
3% above category average
Employee Expense Reporting8.7221 Ratings8.338 Ratings
Corporate Card Reconciliation8.1159 Ratings8.120 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
SAP Concur
7.8
185 Ratings
2% below category average
Webexpenses
8.6
32 Ratings
7% above category average
Customizable Approval Policies8.2155 Ratings8.823 Ratings
Financial Document Management8.2128 Ratings8.422 Ratings
Payment Status Tracking7.9155 Ratings8.731 Ratings
Payment Audit Trail7.5141 Ratings8.724 Ratings
Duplicate Bill Detection7.9126 Ratings8.324 Ratings
Advanced OCR7.1117 Ratings8.019 Ratings
Electronic Funds Transfer7.7106 Ratings8.915 Ratings
Best Alternatives
SAP ConcurWebexpenses
Small Businesses
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.1 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.1 out of 10
Medium-sized Companies
Darwinbox
Darwinbox
Score 8.0 out of 10
Darwinbox
Darwinbox
Score 8.0 out of 10
Enterprises
Webexpenses
Webexpenses
Score 8.4 out of 10
Workday Financial Management
Workday Financial Management
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP ConcurWebexpenses
Likelihood to Recommend
8.1
(692 ratings)
8.4
(719 ratings)
Likelihood to Renew
6.5
(29 ratings)
9.7
(6 ratings)
Usability
5.9
(71 ratings)
8.1
(719 ratings)
Availability
7.2
(9 ratings)
9.9
(2 ratings)
Performance
7.2
(6 ratings)
10.0
(1 ratings)
Support Rating
8.9
(36 ratings)
7.3
(334 ratings)
In-Person Training
8.2
(4 ratings)
-
(0 ratings)
Online Training
9.6
(4 ratings)
5.0
(2 ratings)
Implementation Rating
8.6
(9 ratings)
9.8
(4 ratings)
Configurability
9.1
(4 ratings)
9.9
(2 ratings)
Ease of integration
8.6
(47 ratings)
5.0
(1 ratings)
Product Scalability
9.6
(47 ratings)
9.9
(2 ratings)
Vendor post-sale
8.8
(5 ratings)
9.0
(1 ratings)
Vendor pre-sale
8.8
(4 ratings)
10.0
(1 ratings)
User Testimonials
SAP ConcurWebexpenses
Likelihood to Recommend
SAP Concur
I would highly recommend SAP Concur as it's the best tool for managing all our business travel and expenses in one place. It's very easy to use and has a very dedicated and supportive customer team available 24/7. The mobile app makes it easy to manage all our expenses through an intuitive and user-friendly interface.
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Webexpenses
It would fit well in a scenario where the company does not know how to handle employee reimbursements and is looking for an easy and simple way to do it without having to invest in a large infrastructure.Since it is 100% web, it does not require installing any programs on employees' computers and the mobile phone app makes management even easier.
Read full review
Pros
SAP Concur
  • SAP Concur has mobile applications for iOS and Android devices.
  • It offers capabilities that automate complex and repetitive accounting processes.
  • In addition, SAP Concur offers invoice, travel, and expense modules in one place.
  • It eradicates errors when paying vendors by matching POs, invoices, and receivables.
Read full review
Webexpenses
  • imports credit card transactions from our corporate card program without issue
  • allows for easy set up of new users
  • is a very intuitive, easy to learn tool
  • has a very responsive support and customer service team
  • Set up and configuration was thorough, and they were able to work through our unique issues, such as custom segments in NetSuite.
  • It is a very inexpensive product. Well worth the cost.
Read full review
Cons
SAP Concur
  • Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data.
  • Concur's setup features may seem a little complicated to certain administrators.
  • Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements.
Read full review
Webexpenses
  • Expense claim feature when it comes to travel and when we have to create in terms of KMS driven it should auto-capture the dates. This can be improved and there is the scope for improvement.
  • More tabs can be provided in petty cash expense so you need not type.
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Likelihood to Renew
SAP Concur
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Read full review
Webexpenses
I would see no issues in renewing the Webexpenses software, and this has improved the way we process expenses.
Read full review
Usability
SAP Concur
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
Read full review
Webexpenses
I use Webex to claim business expenses, millage, fuel, meals, hotels etc... and have done for many years both in the UK and abroad.Webex makes the process simple and effective, the mobile (app) option removes the need to keep receipts and makes getting the receipts 'into they system' much easier. Especially with busy lives, to take the photo and have it sitting there is a great advantage, you can 'come back later' to build the claim knowing you have all the details you need.As an end user I know where I stand with the claim, when my manager has authorised the payment and when the payment has been processed by our accounts team. It would be great if Webex offered this service for charities and voluntary organisations such as Scouts and Guides. Volunteering in Scouts I can see where the service would support how we work, we as volunteers are often out of pocket and with people leading busy lives, forget to make our claims. Being responsible for the finances I cannot justify paying for this service but I can see how the service would benefit tens of thousands of volunteers if Webex was available to charities discounted or even free...
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Reliability and Availability
SAP Concur
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
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Webexpenses
There was an unexpected system issue that caused us to have to postpone a user training session at the last minute. Our Webexpenses trainer was not aware that it was going to occur.
Read full review
Performance
SAP Concur
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Read full review
Webexpenses
The performance is great. Pages and reports load quickly. The data export/import from Webexpenses to our financial software, ACS, is not user friendly, mainly due to ACS import steps
Read full review
Support Rating
SAP Concur
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
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Webexpenses
The support for the initial setup was great, but since then we have only had to contact support once when we had problems uploading credit card files. The help we received at this time was not good and we ended up trying various things until we resolved the problem ourselves. The online support tutorials are good, but searching for a specific issue is difficult.
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In-Person Training
SAP Concur
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
Read full review
Webexpenses
No answers on this topic
Online Training
SAP Concur
To the point and adapted to user
Read full review
Webexpenses
Our trainer spoke very quickly and went through the training material quickly. Since this process was new to us, we missed some important information. We would have benefitted from further training with report generation as well. She did provide a recording of the training, but again, she went through the material very quickly.
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Implementation Rating
SAP Concur
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
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Webexpenses
The process is well organized, easy to track and easy to check the progress of my claim. Webexpenses can detect the amount on the receipt
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Alternatives Considered
SAP Concur
We have not used any other product for travel and expense management. Earlier this process was manual through HR and Accounts department. SAP Concur now makes the bookings and reimbursements process online and easy for us. SAP Concur also keep track and records of all expenses done. Therefore, it helped our teams to manage financials.
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Webexpenses
The ease of use of the platform has been the biggest benefit of this system. We didn't need to provide any structured training to our staff, we just sent out the link and people were able to intuitively use the platform. Other competitors were harder to navigate and to use
Read full review
Scalability
SAP Concur
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
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Webexpenses
The Webexpenses multiple department management was not a perfect match for our internal structure. We developed work-arounds.
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Return on Investment
SAP Concur
  • One of the things that I can notice the most through the use of this software is the ease with which I can make travel reservations for business meetings in other cities.
  • As it is a multifunctional software, it allows us to carry out different tasks, and we can finish in record time, so we can also focus on different tasks that are also important for the proper development of the company.
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Webexpenses
  • Previously you would have to manually scan expenses using a photocopier and have them signed and then put them in an envelope! Big time saving so Consultants can focus on selling.
  • Accounts departments require less capacity as its all automated.
  • Good tracking of expenses through the dashboard for managers.
Read full review
ScreenShots

SAP Concur Screenshots

Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app

Webexpenses Screenshots

Screenshot of the Webexpenses mobile app, that captures receipts instantly.Screenshot of Webexpenses, accessed through a desktop, iOS, Android or Windows device.Screenshot of mileage tracking with WebexpensesScreenshot of a display of expense related spend, reported and tracked with customisable reports.Screenshot of the mobile app, where users' expenses can be built, submitted and approved