Quadient Accounts Receivable vs. SAP Concur

Amazing tool for workflow automation, customer self service, housing customer information in one repository, risk assessment for customers. Less helpful for cash forecasting and a bit more rigid for workflow set ups if the customer has multiple accounting pathways to send notifications to.

I would highly recommend SAP Concur as it's the best tool for managing all our business travel and expenses in one place. It's very easy to use and has a very dedicated and supportive customer team available 24/7. The mobile app makes it easy to manage all our expenses through an intuitive and user-friendly interface.

Incentivized

• User friendly dashboard
• Ease of use setting up workflows
• Easy to follow aging report to reconcile
• DSO on the front home page

Incentivized

• SAP Concur has mobile applications for iOS and Android devices.
• It offers capabilities that automate complex and repetitive accounting processes.
• In addition, SAP Concur offers invoice, travel, and expense modules in one place.
• It eradicates errors when paying vendors by matching POs, invoices, and receivables.

• Workflows are not set up to easily choose different billing contact choices (invoice, inquiry statements to different aliases)
• Cash forecasting graphics are unhelpful and can be refined
• DSO calculation is set at 365 day average only - there are no options to view DSO averages by collector or 90 days averages

• Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data.
• Concur's setup features may seem a little complicated to certain administrators.
• Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements.

Incentivized

Amazing tool which we love. Definitely something to consider if you have a high volume of customers or your team runs lean as it does a lot of the touches without human support

Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business

Incentivized

Super easy set up - does not need Admin support to create workflows or templates - anyone with a sense of receivables processes can do it

I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.

Incentivized

In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.

Incentivized

Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily

Incentivized

I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.

Incentivized

My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.

Incentivized

To the point and adapted to user

Incentivized

There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.

Incentivized

Quadient stacked up pretty well. Pricing was a bit higher than what we wanted to spend; however, based on the value we are receiving in a streamlined product, we pulled the trigger on it. Dunning was a bit more limited and manual process in the collections process so we opted for Quadient.

Incentivized

We have not used any other product for travel and expense management. Earlier this process was manual through HR and Accounts department. SAP Concur now makes the bookings and reimbursements process online and easy for us. SAP Concur also keep track and records of all expenses done. Therefore, it helped our teams to manage financials.

Incentivized

This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training

Incentivized

• Decrease in our DSO which was relatively high before
• Ease of use by our customers to gather statements or invoices
• Ease of use platform for all employees

Incentivized

• One of the things that I can notice the most through the use of this software is the ease with which I can make travel reservations for business meetings in other cities.
• As it is a multifunctional software, it allows us to carry out different tasks, and we can finish in record time, so we can also focus on different tasks that are also important for the proper development of the company.

Incentivized