What users are saying about
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Top Rated
930 Ratings
5 Ratings

Concur Travel and Expense

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Top Rated
930 Ratings
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Score 8.2 out of 100
5 Ratings
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Score 9.4 out of 100

Attribute Ratings

  • Fetch is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Concur Travel and Expense

83%
373 Ratings
9.0

Fetch

90%
4 Ratings

Likelihood to Renew

8.0

Concur Travel and Expense

80%
26 Ratings

Fetch

N/A
0 Ratings

Usability

8.2

Concur Travel and Expense

82%
63 Ratings

Fetch

N/A
0 Ratings

Availability

7.9

Concur Travel and Expense

79%
14 Ratings

Fetch

N/A
0 Ratings

Performance

7.9

Concur Travel and Expense

79%
8 Ratings

Fetch

N/A
0 Ratings

Support Rating

7.3

Concur Travel and Expense

73%
64 Ratings

Fetch

N/A
0 Ratings

In-Person Training

8.0

Concur Travel and Expense

80%
1 Rating

Fetch

N/A
0 Ratings

Online Training

6.0

Concur Travel and Expense

60%
2 Ratings

Fetch

N/A
0 Ratings

Implementation Rating

2.7

Concur Travel and Expense

27%
15 Ratings

Fetch

N/A
0 Ratings

Product Scalability

8.3

Concur Travel and Expense

83%
44 Ratings

Fetch

N/A
0 Ratings

Likelihood to Recommend

Concur Travel and Expense

If you're a company employee, getting to know Concur is simple and straightforward. Indeed, thanks to a no-frills design that can be seen via a traditional web browser or via the companion app, the learning curve is very stress-free. The features and functionalities have been kept as basic as possible, so using it while on the road is only a slight diversion.
Anonymous | TrustRadius Reviewer

Fetch

We use Fetch alongside our website that's built on WordPress. We have some databases set up on our site that pull from Fetch folders, and in some other places on the site, we simply link to files we have stored on our server through Fetch. There is nothing fancy about Fetch—it just gets the job done!
Anonymous | TrustRadius Reviewer

Pros

Concur Travel and Expense

  • The user interface is easy to navigate.
  • The platform is intuitive and able to be learned quickly.
  • The ability to categorize expenses and allocate them to specific clients is very helpful.
  • Uploading receipts and other documents directly to the platform makes the expense reimbursement process very efficient.
Anonymous | TrustRadius Reviewer

Fetch

  • Consistency: Fetch gives our employees a single portal to enter expenses, avoiding email confusion and lost paperwork.
  • Clarity: Fetch allowed us to set up departments with one single 'approver'. This way employees would submit expenses and their boss would get a notification reminding them to review pending expenses.
  • Support: It was easy to communicate with humans at Fetch and they were able to help us with questions we had.
Anonymous | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • The ability for a missed or canceled trip receipt to be deleted. as an end-user, there was not a way for them to be removed and had to be submitted as a '0' expense.
  • Some functionality for more specific filtering to be added for hotels. There is some functionality and it's useful, but as an example: trying to filter a specific hotel by distance was a little confusing at times.
  • Cost. Per report is high, especially for common expense reports such as monthly internet.
Landon Barhydt | TrustRadius Reviewer

Fetch

  • Multi-currency - you can only submit expenses in USD and pay them back in USD. That hasn't been a problem yet, but I guess we'll have to ask employees to do their own conversion if they submit a non-USD receipt.
  • Needs to have employees install the iPhone or Android app
Anonymous | TrustRadius Reviewer

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9 per month

Concur Travel and Expense Editions & Modules

Edition
Concur Travel and Expense$9.001
  1. per report (average price)
Additional Pricing Details

Fetch

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.95 per active user

Fetch Editions & Modules

Edition
Team$9.951
  1. per active user
Additional Pricing Details

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 26 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Usability

Concur Travel and Expense

Concur Travel and Expense 8.2
Based on 63 answers
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
Will Goad | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 7.9
Based on 14 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Performance

Concur Travel and Expense

Concur Travel and Expense 7.9
Based on 8 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.3
Based on 64 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

In-Person Training

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 1 answer
It was nice to have someone available to go through, especially for our employees that have been with the organization for a long time
Anonymous | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Anonymous | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 2.7
Based on 15 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Alternatives Considered

Concur Travel and Expense

We have primarily kept our trust in SAP products, as we have implemented many of their modules at our organization. Concur provides one of the best solutions in the market, although a bit pricey it provides most of the critical functionalities which are required at our organization. Therefore, it was an obvious choice for us.
Manish Doddamane | TrustRadius Reviewer

Fetch

In my previous role our company used Concur. Compared to Concur, Fetch is far simpler and easier to implement for a smaller organization like ours.
Rachel Walter | TrustRadius Reviewer

Scalability

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 44 answers
Concur is extremely scalable across most organizations in my experience. That being said, most applications of Concur are applied to relatively homogenous populations of employees. Logging expenses is logging expenses in most organizations and rarely will bespoke functionality be needed from department to department. When it does (I've never seen a case where it is necessary), Concur would be flexible enough to meet most needs.
Anonymous | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • Concur cut down the time needed for the expense report process when compared to the manual process used previously.
  • Significant cost savings were achieved with Concur as employees' and managers' time to create and approve reports was reduced significantly.
  • In terms of auditing Concur made it much easier to quickly review timestamps and have all data backed up for later retrieval versus relying on email server(s).
Lukas Sundahl, MBA | TrustRadius Reviewer

Fetch

  • Fetch saves us time while working on our website.
  • The low cost of Fetch saves on our overall budget.
Anonymous | TrustRadius Reviewer

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