What users are saying about
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Top Rated
663 Ratings
3 Ratings

Concur Travel and Expense

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Top Rated
663 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 2.2 out of 100

Likelihood to Recommend

Concur Travel and Expense

Concur is great for a company or department that has many employees who get reimbursed for expenses. It is robust, with reporting functionality, an app, and the ability to book flights and hotels. I think for a bigger company it's excellent but for a smaller company with fewer employees, a simpler option should do just fine.
Liliya Carlage | TrustRadius Reviewer

Fetch

Fetch was a great upgrade for us when we started using it since we were moving from a paper/email based manual expense system. It would probably work well for a smaller company with a few departments. We pretty quickly hit a wall with it where it essentially met our needs, but we had to live with many limitations. Again, it was an improvement from a manual expense system, but there could have been more detail to the expense reporting options to handle standard situations. A few months ago Fetch announced that they were ceasing operation. I'm not sure if they were shifting directions or if they got acquired, but the expense reporting system we used went away.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Platform Features

Concur Travel and Expense
8.0
Fetch
Mobile Application
Concur Travel and Expense
8.1
Fetch
Integrations
Concur Travel and Expense
7.6
Fetch
Expense Management Security
Concur Travel and Expense
7.9
Fetch
Expense Management Compliance
Concur Travel and Expense
8.2
Fetch

Pros

Concur Travel and Expense

  • Searching for flights and lodging - It's easy to search for specific hotels in target cities and it's nice to know that the options surfaced are company approved/preferred.
  • Knowing what is "out of budget"- I appreciate that Concur flags if a selection is beyond what we'd typically pay for a service/stay for that given location.
  • Expense Reports - It's easy to combine all expenses into one report for approval. I like doing this for a months' worth of expenses at a time, as it streamlines the approval process for my manager.
Clara Gray | TrustRadius Reviewer

Fetch

  • Simplicity - employees just take a picture of a receipt and select a category - that's it, nothing more to do
  • Automation - Fetch automatically pays the employee back once an expense is approved (debits the company bank account and transfers it into the employee's bank account via ACH)
  • Real-time - employees don't need to wait until the end of the month or something like that to send an expense report in, but they do it real time, which also gives the accounting department real-time visibility into outstanding expenses
Anonymous | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • The 30-character limit for descriptions can be tough.
  • Breaking out baggage fees into a separate expense type could be helpful as they are so prevalent.
  • General comment on most Concur interfaces: getting to the comments section or the audit trail is not easy.
Erika Ruch | TrustRadius Reviewer

Fetch

  • International currency capability
  • Sage integration
Rachel Walter | TrustRadius Reviewer

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 23 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Usability

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 55 answers
I really like the app. It's easy to add receipts. I can easily find the categories for my expenses as well. I think some of my confusion and frustration with the product comes from the account numbers my institution assigns to purchases. I do with that Concur saved commonly used accounts so it would be even easier to complete my reports.
Hans Meyer | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 7 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Performance

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 4 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.4
Based on 39 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 6.9
Based on 8 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Alternatives Considered

Concur Travel and Expense

We used PeopleSoft for travel previously. It was great, easy to use, could crank out an expense report in about 10 minutes. It was easier than Concur Travel and Expense to deduct anything that wasn't eligible for reimbursement, ex: room service, personal flights. Could still see expense reports fairly easy. PeopleSoft's travel library portion isn't as optimal as Concur's.
Moriah Crane | TrustRadius Reviewer

Fetch

We moved to Zoho Expense after using Fetch. While fetch was an upgrade from our manual expense system, Zoho has a much more granular set of options for expenses. Also, Zoho has a mobile app and a fully featured desktop browser interface. This means users can use either or both mobile and desktop for managing expenses.
Anonymous | TrustRadius Reviewer

Scalability

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 36 answers
It can grow easily with a business, handling plenty of volume. However, the UI inefficiencies add up. The pricing can work for or against a business, as it’s based on volume. If you can discipline your employees to group their expenses perhaps on a monthly basis, you can keep the cost down a bit
Joshua Henke | TrustRadius Reviewer

Fetch

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • We've had substantial gains in productivity in auditing. We saved 1 FTE by enabling certain audit rules in the software and moving to a sample audit instead of a 100% receipt audit. We estimate this savings at $90k annually. We saved an additional 1/2 FTE when we implemented Detect. It uses AI to read and audit all receipts and reports. So we now do 100% review for $150k less per year.
  • We were able to incorporate a Corporate Credit Card program for all of our employees, which earns us an annual rebate of $200k.
  • Using mobile capture for receipt images saves us an average of 5 minutes per expense report. Since we submit over 12,000 reports annually, we estimate this saves us about $50k per year.
  • Through partnership apps like Uber and Lyft, we estimate we save about $20k annually from the cost of traditional transportation methods.
Jill Liegghio | TrustRadius Reviewer

Fetch

  • The biggest I would say is the hard-to-quantify benefit for employees to be able to deal with receipts easily - plus, constantly be informed about the status of their reimbursements and the speed at which they are getting money back. People finally don't hate the experience of expensing anymore!
  • Accounting's time spent on expense reimbursements is, I would say, reduced by 1-2 hours / week.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Concur Travel and Expense Editions & Modules

Additional Pricing Details

Fetch

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Fetch Editions & Modules

Edition
Team9.951
  1. per active user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Concur Travel and Expense
8.3
Fetch
2.2

Likelihood to Renew

Concur Travel and Expense
9.0
Fetch

Usability

Concur Travel and Expense
8.0
Fetch

Reliability and Availability

Concur Travel and Expense
9.0
Fetch

Performance

Concur Travel and Expense
9.0
Fetch

Support Rating

Concur Travel and Expense
7.4
Fetch

In-Person Training

Concur Travel and Expense
8.0
Fetch

Online Training

Concur Travel and Expense
6.0
Fetch

Implementation Rating

Concur Travel and Expense
6.9
Fetch

Scalability

Concur Travel and Expense
8.3
Fetch

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