What users are saying about
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Top Rated
663 Ratings
27 Ratings

Concur Travel and Expense

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Top Rated
663 Ratings
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Score 8.3 out of 100
27 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

Concur Travel and Expense

Concur is great for a company or department that has many employees who get reimbursed for expenses. It is robust, with reporting functionality, an app, and the ability to book flights and hotels. I think for a bigger company it's excellent but for a smaller company with fewer employees, a simpler option should do just fine.
Liliya Carlage | TrustRadius Reviewer

Infor M3

For a mid-sized company, it is a decent choice. Other ERP vendors will give you a better employee self-service portal. I'm assuming Lawson's price point is lower than those, however.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Platform Features

Concur Travel and Expense
8.0
Infor M3
Mobile Application
Concur Travel and Expense
8.1
Infor M3
Integrations
Concur Travel and Expense
7.6
Infor M3
Expense Management Security
Concur Travel and Expense
7.9
Infor M3
Expense Management Compliance
Concur Travel and Expense
8.2
Infor M3

Payroll Management

Concur Travel and Expense
Infor M3
6.8
Pay calculation
Concur Travel and Expense
Infor M3
6.6
Benefit plan administration
Concur Travel and Expense
Infor M3
6.7
Direct deposit files
Concur Travel and Expense
Infor M3
8.6
Salary revision and increment management
Concur Travel and Expense
Infor M3
5.0
Reimbursement management
Concur Travel and Expense
Infor M3
6.9

Customization

Concur Travel and Expense
Infor M3
4.8
API for custom integration
Concur Travel and Expense
Infor M3
5.0
Plug-ins
Concur Travel and Expense
Infor M3
4.6

Security

Concur Travel and Expense
Infor M3
8.0
Single sign-on capability
Concur Travel and Expense
Infor M3
8.3
Role-based user permissions
Concur Travel and Expense
Infor M3
7.7

Reporting & Analytics

Concur Travel and Expense
Infor M3
2.9
Dashboards
Concur Travel and Expense
Infor M3
3.6
Standard reports
Concur Travel and Expense
Infor M3
2.3
Custom reports
Concur Travel and Expense
Infor M3
2.8

General Ledger and Configurable Accounting

Concur Travel and Expense
Infor M3
6.6
Accounts payable
Concur Travel and Expense
Infor M3
4.9
Accounts receivable
Concur Travel and Expense
Infor M3
6.1
Global Financial Support
Concur Travel and Expense
Infor M3
7.0
Primary and Secondary Ledgers
Concur Travel and Expense
Infor M3
5.7
Intercompany Accounting
Concur Travel and Expense
Infor M3
7.0
Localizations
Concur Travel and Expense
Infor M3
6.5
Journals and Reconciliations
Concur Travel and Expense
Infor M3
7.0
Enterprise Accounting
Concur Travel and Expense
Infor M3
7.2
Configurable Accounting
Concur Travel and Expense
Infor M3
7.8
Centralized Rules Framework
Concur Travel and Expense
Infor M3
7.0
Standardized Processes
Concur Travel and Expense
Infor M3
4.7

Subledger and Financial Process

Concur Travel and Expense
Infor M3
6.0
Automated Invoice Processing
Concur Travel and Expense
Infor M3
6.0
Shared Services Payments
Concur Travel and Expense
Infor M3
5.0
Billings Management
Concur Travel and Expense
Infor M3
5.0
Customer Receipt Applications
Concur Travel and Expense
Infor M3
5.0
Customer Collections
Concur Travel and Expense
Infor M3
5.7
Revenue Recognition
Concur Travel and Expense
Infor M3
6.2
Cash Management
Concur Travel and Expense
Infor M3
5.5
Asset Management
Concur Travel and Expense
Infor M3
5.7
Budgetary Control & Encumbrance Accounting
Concur Travel and Expense
Infor M3
7.0
Transactions Tax
Concur Travel and Expense
Infor M3
7.0
Subledger Reconciliations
Concur Travel and Expense
Infor M3
7.0
3rd Party Accounting Systems
Concur Travel and Expense
Infor M3
7.0

Project Financial Management

Concur Travel and Expense
Infor M3
7.4
Budgeting and Forecasting
Concur Travel and Expense
Infor M3
7.0
Project Costing
Concur Travel and Expense
Infor M3
7.0
Cost Capture
Concur Travel and Expense
Infor M3
8.0
Capital Project Management
Concur Travel and Expense
Infor M3
8.0
Customer Invoicing
Concur Travel and Expense
Infor M3
7.0
Project Revenue Recognition
Concur Travel and Expense
Infor M3
8.0
Project Financial Performance Analysis
Concur Travel and Expense
Infor M3
7.0
Project Financials Dashboard
Concur Travel and Expense
Infor M3
7.0

Pros

Concur Travel and Expense

  • Searching for flights and lodging - It's easy to search for specific hotels in target cities and it's nice to know that the options surfaced are company approved/preferred.
  • Knowing what is "out of budget"- I appreciate that Concur flags if a selection is beyond what we'd typically pay for a service/stay for that given location.
  • Expense Reports - It's easy to combine all expenses into one report for approval. I like doing this for a months' worth of expenses at a time, as it streamlines the approval process for my manager.
Clara Gray | TrustRadius Reviewer

Infor M3

  • Web-based and rarely crashes.
  • Capable of producing a lot of different report styles.
  • Facilitates information sharing across different departments.
Anonymous | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • The 30-character limit for descriptions can be tough.
  • Breaking out baggage fees into a separate expense type could be helpful as they are so prevalent.
  • General comment on most Concur interfaces: getting to the comments section or the audit trail is not easy.
Erika Ruch | TrustRadius Reviewer

Infor M3

  • Reporting capabilities with mobility options.
  • Flexibility to multiple hierarchical reporting.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 23 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Infor M3

No score
No answers yet
No answers on this topic

Usability

Concur Travel and Expense

Concur Travel and Expense 8.1
Based on 57 answers
I really like the app. It's easy to add receipts. I can easily find the categories for my expenses as well. I think some of my confusion and frustration with the product comes from the account numbers my institution assigns to purchases. I do with that Concur saved commonly used accounts so it would be even easier to complete my reports.
Hans Meyer | TrustRadius Reviewer

Infor M3

Infor M3 7.0
Based on 1 answer
It meets most of the reporting requirements and ability to use the system easily. We like the simple interfaces for the users and ability to perform mass journal entry uploads. The Master data is easy to consume by users, including Chart of Accounts structure, Accounting Units, Cost Centers. The Activity based reporting feature is useful.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 7 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Infor M3

No score
No answers yet
No answers on this topic

Performance

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 4 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

Infor M3

No score
No answers yet
No answers on this topic

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.4
Based on 39 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

Infor M3

Infor M3 8.0
Based on 1 answer
The support is satisfactory, given the large user base of the product. We had no issues to meet our reporting deadlines with Lawson. The organizational support team internally are well trained and hence only on exceptional basis issues are escalated to Lawson support team. We had no negative experience so far with the support of Lawson.
Anonymous | TrustRadius Reviewer

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

Infor M3

No score
No answers yet
No answers on this topic

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 6.9
Based on 8 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Infor M3

No score
No answers yet
No answers on this topic

Alternatives Considered

Concur Travel and Expense

We used PeopleSoft for travel previously. It was great, easy to use, could crank out an expense report in about 10 minutes. It was easier than Concur Travel and Expense to deduct anything that wasn't eligible for reimbursement, ex: room service, personal flights. Could still see expense reports fairly easy. PeopleSoft's travel library portion isn't as optimal as Concur's.
Moriah Crane | TrustRadius Reviewer

Infor M3

I am a user, I did not participate in selecting, though I am satisfied with Infor M3 (formerly Lawson Intentia).
Anonymous | TrustRadius Reviewer

Scalability

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 38 answers
It can grow easily with a business, handling plenty of volume. However, the UI inefficiencies add up. The pricing can work for or against a business, as it’s based on volume. If you can discipline your employees to group their expenses perhaps on a monthly basis, you can keep the cost down a bit
Joshua Henke | TrustRadius Reviewer

Infor M3

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • We've had substantial gains in productivity in auditing. We saved 1 FTE by enabling certain audit rules in the software and moving to a sample audit instead of a 100% receipt audit. We estimate this savings at $90k annually. We saved an additional 1/2 FTE when we implemented Detect. It uses AI to read and audit all receipts and reports. So we now do 100% review for $150k less per year.
  • We were able to incorporate a Corporate Credit Card program for all of our employees, which earns us an annual rebate of $200k.
  • Using mobile capture for receipt images saves us an average of 5 minutes per expense report. Since we submit over 12,000 reports annually, we estimate this saves us about $50k per year.
  • Through partnership apps like Uber and Lyft, we estimate we save about $20k annually from the cost of traditional transportation methods.
Jill Liegghio | TrustRadius Reviewer

Infor M3

  • Easily access information for pricing
  • Helps with business analysis
  • Easily view multiple entities in one place
Bryan Tazbier | TrustRadius Reviewer

Screenshots

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Infor M3

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Concur Travel and Expense
8.3
Infor M3
5.5

Likelihood to Renew

Concur Travel and Expense
9.0
Infor M3

Usability

Concur Travel and Expense
8.1
Infor M3
7.0

Reliability and Availability

Concur Travel and Expense
9.0
Infor M3

Performance

Concur Travel and Expense
9.0
Infor M3

Support Rating

Concur Travel and Expense
7.4
Infor M3
8.0

In-Person Training

Concur Travel and Expense
8.0
Infor M3

Online Training

Concur Travel and Expense
6.0
Infor M3

Implementation Rating

Concur Travel and Expense
6.9
Infor M3

Scalability

Concur Travel and Expense
8.3
Infor M3

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