Kofax Capture vs. SAP Concur

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kofax Capture
Score 6.0 out of 10
N/A
Kofax Capture is a suite of multichannel document capture applications.
$3,500
per year
SAP Concur
Score 8.0 out of 10
N/A
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
$9
per month
Pricing
Kofax CaptureSAP Concur
Editions & Modules
Kofax Capture
$3,500
per year
Concur Travel and Expense
$9.00
per report (average price)
Offerings
Pricing Offerings
Kofax CaptureSAP Concur
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Kofax CaptureSAP Concur
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Kofax CaptureSAP Concur
Expense Management
Comparison of Expense Management features of Product A and Product B
Kofax Capture
-
Ratings
SAP Concur
8.4
224 Ratings
5% above category average
Employee Expense Reporting00 Ratings8.7221 Ratings
Corporate Card Reconciliation00 Ratings8.1159 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
Kofax Capture
-
Ratings
SAP Concur
7.8
185 Ratings
2% below category average
Customizable Approval Policies00 Ratings8.2155 Ratings
Financial Document Management00 Ratings8.2128 Ratings
Payment Status Tracking00 Ratings7.9155 Ratings
Payment Audit Trail00 Ratings7.5141 Ratings
Duplicate Bill Detection00 Ratings7.9126 Ratings
Advanced OCR00 Ratings7.1117 Ratings
Electronic Funds Transfer00 Ratings7.7106 Ratings
Best Alternatives
Kofax CaptureSAP Concur
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.1 out of 10
Medium-sized Companies
MSB Docs
MSB Docs
Score 9.7 out of 10
BILL Spend & Expense
BILL Spend & Expense
Score 8.8 out of 10
Enterprises
M‑Files
M‑Files
Score 9.2 out of 10
Webexpenses
Webexpenses
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Kofax CaptureSAP Concur
Likelihood to Recommend
9.2
(9 ratings)
8.1
(692 ratings)
Likelihood to Renew
9.0
(1 ratings)
6.5
(29 ratings)
Usability
10.0
(1 ratings)
5.9
(71 ratings)
Availability
-
(0 ratings)
7.2
(9 ratings)
Performance
-
(0 ratings)
7.2
(6 ratings)
Support Rating
5.0
(1 ratings)
8.9
(36 ratings)
In-Person Training
-
(0 ratings)
8.2
(4 ratings)
Online Training
-
(0 ratings)
9.6
(4 ratings)
Implementation Rating
-
(0 ratings)
8.6
(9 ratings)
Configurability
-
(0 ratings)
9.1
(4 ratings)
Ease of integration
-
(0 ratings)
8.6
(47 ratings)
Product Scalability
-
(0 ratings)
9.6
(47 ratings)
Vendor post-sale
-
(0 ratings)
8.8
(5 ratings)
Vendor pre-sale
-
(0 ratings)
8.8
(4 ratings)
User Testimonials
Kofax CaptureSAP Concur
Likelihood to Recommend
Kofax
Kofax [Capture] meets our needs and for the most part is easy to use and setup. Configuration could be a little bit easier. The scripting language is a double edge sword if you will. It gives you nearly unlimited possibilities to script what you need, but the downside is you have to script it. Does a good job at batching and scanning documents. The tool integrates well into our workflow which makes our business partners happy and in turn provides for happy customers.
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SAP Concur
I would highly recommend SAP Concur as it's the best tool for managing all our business travel and expenses in one place. It's very easy to use and has a very dedicated and supportive customer team available 24/7. The mobile app makes it easy to manage all our expenses through an intuitive and user-friendly interface.
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Pros
Kofax
  • The VRS application included with Kofax Capture is the best image pre-processing platform available on the market today. It can handle a wide array of common document problems such as skew, flipping, wrinkles, lines, and dots.
  • The platform is incredibly scriptable and can be customized to handle all sorts of unusual document contents to allow information to be extracted that many other platforms just struggle on. Table extraction, line item matching, and smart extraction are all strong points with this platform.
  • Through the use of SBL and .NET the platform can be expanded and scaled quite easily to allow for the software to be integrated into existing business processes and platforms with ease.
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SAP Concur
  • SAP Concur has mobile applications for iOS and Android devices.
  • It offers capabilities that automate complex and repetitive accounting processes.
  • In addition, SAP Concur offers invoice, travel, and expense modules in one place.
  • It eradicates errors when paying vendors by matching POs, invoices, and receivables.
Read full review
Cons
Kofax
  • We struggled with configuring Kofax with AP Automation. We used to receive vouchers in different formats by different companies, by different departments. The people from different departments used to scan those vouchers through regular scanners to a central location, which ended up as image pdfs. We fed these image pdfs through Kofax Capture for character recognition, which was painful as the accuracy of recognition was 50 to 60%.
  • Having a connectors with a workflow tool would be helpful where people can validate and approve the output.
  • More samples and documentation related to use of API in .NET applications would be a good improvement, that would help users to adapt the product easily into their organization.
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SAP Concur
  • Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data.
  • Concur's setup features may seem a little complicated to certain administrators.
  • Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements.
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Likelihood to Renew
Kofax
Cost of Kofax is high, however the cost to benefit scenarios always pay off.
Read full review
SAP Concur
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
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Usability
Kofax
It's good.
Read full review
SAP Concur
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
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Reliability and Availability
Kofax
No answers on this topic
SAP Concur
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
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Performance
Kofax
No answers on this topic
SAP Concur
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
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Support Rating
Kofax
Haven't really used their support yet
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SAP Concur
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
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In-Person Training
Kofax
No answers on this topic
SAP Concur
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
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Online Training
Kofax
No answers on this topic
SAP Concur
To the point and adapted to user
Read full review
Implementation Rating
Kofax
No answers on this topic
SAP Concur
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
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Alternatives Considered
Kofax
Quality of data capture. Automatic data integration with Oracle and SAP ERP. Automatic image integration with Oracle and SAP ERP. Automatic invoice booking in Oracle and SAP ERP.
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SAP Concur
We have not used any other product for travel and expense management. Earlier this process was manual through HR and Accounts department. SAP Concur now makes the bookings and reimbursements process online and easy for us. SAP Concur also keep track and records of all expenses done. Therefore, it helped our teams to manage financials.
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Scalability
Kofax
No answers on this topic
SAP Concur
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
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Return on Investment
Kofax
  • We were able to decrease personnel expenditures as there was not a need for individuals to index documents prior to incorporating them into the record.
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SAP Concur
  • One of the things that I can notice the most through the use of this software is the ease with which I can make travel reservations for business meetings in other cities.
  • As it is a multifunctional software, it allows us to carry out different tasks, and we can finish in record time, so we can also focus on different tasks that are also important for the proper development of the company.
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ScreenShots

SAP Concur Screenshots

Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app