What users are saying about
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Top Rated
663 Ratings

Concur Travel and Expense

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Top Rated
663 Ratings
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Score 8.3 out of 100
31 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Concur Travel and Expense

Concur is great for a company or department that has many employees who get reimbursed for expenses. It is robust, with reporting functionality, an app, and the ability to book flights and hotels. I think for a bigger company it's excellent but for a smaller company with fewer employees, a simpler option should do just fine.
Liliya Carlage | TrustRadius Reviewer

Priority AccountEdge

If you are handling a large client list, and are selling services, it is dead easy. If you are managing/selling a physical inventory, it seems like it has great options to do that quite well (disclaimer, I do not use those functions, but I have paid attention as that functionality was built into the software). If you want to link your bank account to a bookkeeping platform, this is not the software for you (at least so far).
Dan Workman | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Platform Features

Concur Travel and Expense
8.0
Priority AccountEdge
Mobile Application
Concur Travel and Expense
8.1
Priority AccountEdge
Integrations
Concur Travel and Expense
7.6
Priority AccountEdge
Expense Management Security
Concur Travel and Expense
7.9
Priority AccountEdge
Expense Management Compliance
Concur Travel and Expense
8.2
Priority AccountEdge

Payroll Management

Concur Travel and Expense
Priority AccountEdge
8.0
Pay calculation
Concur Travel and Expense
Priority AccountEdge
9.0
Benefit plan administration
Concur Travel and Expense
Priority AccountEdge
7.0
Direct deposit files
Concur Travel and Expense
Priority AccountEdge
9.0
Salary revision and increment management
Concur Travel and Expense
Priority AccountEdge
7.0
Reimbursement management
Concur Travel and Expense
Priority AccountEdge
8.1

Security

Concur Travel and Expense
Priority AccountEdge
9.0
Role-based user permissions
Concur Travel and Expense
Priority AccountEdge
9.0

Reporting & Analytics

Concur Travel and Expense
Priority AccountEdge
8.4
Dashboards
Concur Travel and Expense
Priority AccountEdge
7.3
Standard reports
Concur Travel and Expense
Priority AccountEdge
9.0
Custom reports
Concur Travel and Expense
Priority AccountEdge
8.9

General Ledger and Configurable Accounting

Concur Travel and Expense
Priority AccountEdge
7.7
Accounts payable
Concur Travel and Expense
Priority AccountEdge
9.0
Accounts receivable
Concur Travel and Expense
Priority AccountEdge
9.0
Cash management
Concur Travel and Expense
Priority AccountEdge
8.1
Bank reconciliation
Concur Travel and Expense
Priority AccountEdge
8.6
Expense management
Concur Travel and Expense
Priority AccountEdge
7.5
Time tracking
Concur Travel and Expense
Priority AccountEdge
8.8
Multi-currency support
Concur Travel and Expense
Priority AccountEdge
9.0
Multi-division support
Concur Travel and Expense
Priority AccountEdge
9.1
Regulations compliance
Concur Travel and Expense
Priority AccountEdge
8.0
Electronic tax filing
Concur Travel and Expense
Priority AccountEdge
5.0
Self-service portal
Concur Travel and Expense
Priority AccountEdge
2.7

Inventory Management

Concur Travel and Expense
Priority AccountEdge
8.0
Inventory tracking
Concur Travel and Expense
Priority AccountEdge
8.0
Automatic reordering
Concur Travel and Expense
Priority AccountEdge
8.0
Location management
Concur Travel and Expense
Priority AccountEdge
8.0
Manufacturing module
Concur Travel and Expense
Priority AccountEdge
8.0

Order Management

Concur Travel and Expense
Priority AccountEdge
7.0
Pricing
Concur Travel and Expense
Priority AccountEdge
7.0
Order entry
Concur Travel and Expense
Priority AccountEdge
7.0
Credit card processing
Concur Travel and Expense
Priority AccountEdge
7.0
Cost of goods sold
Concur Travel and Expense
Priority AccountEdge
6.9

Customization

Concur Travel and Expense
Priority AccountEdge
7.0
Plug-ins
Concur Travel and Expense
Priority AccountEdge
7.0

Pros

Concur Travel and Expense

  • Searching for flights and lodging - It's easy to search for specific hotels in target cities and it's nice to know that the options surfaced are company approved/preferred.
  • Knowing what is "out of budget"- I appreciate that Concur flags if a selection is beyond what we'd typically pay for a service/stay for that given location.
  • Expense Reports - It's easy to combine all expenses into one report for approval. I like doing this for a months' worth of expenses at a time, as it streamlines the approval process for my manager.
Clara Gray | TrustRadius Reviewer

Priority AccountEdge

  • AccountEdge has a robust report menu that allows a user to slice and dice data for analysis. Report on projects for the life of the project across fiscal years. Report on different departments with segregated income statements.
  • For users who want to run payroll in house that is easily done through the payroll module. Print physical checks or direct deposit to employee's account, process payroll taxes and file year end W2s.
  • My personal favorites are time billing and retainers. As a service based business I can at my fingertips review how much money a client has on deposit with me and how much of that will be billed out at the end of the month. The integration with AccountEdge Mobile rounds it all out with being able to log my time on-site.
  • Last but not least AccountEdge Mobile in general, as the companion app for the desktop software is invaluable. My heaviest use is the spend money feature. Excellent for logging travel receipts & cash expenses while they are fresh on the brain. Really cuts back the data entry at the end of a trip and trying to recall what something may have been for.
joAnn Ortiz | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • The 30-character limit for descriptions can be tough.
  • Breaking out baggage fees into a separate expense type could be helpful as they are so prevalent.
  • General comment on most Concur interfaces: getting to the comments section or the audit trail is not easy.
Erika Ruch | TrustRadius Reviewer

Priority AccountEdge

  • My biggest frustration, and one that I've mentioned to Acclivity for many years, is that it only permits opening nine windows at a time (plus the home window). I hit that limit almost daily, and then I have to decide what do I close so I can complete the transaction that needed the "9th" window.
  • The Accounts section includes two quick reports, "Analyze Profit and Loss" and "Analyze Balance Sheet. These can be filtered for the current month or any prior month in the current fiscal year. And that's fine most of the year, but at the beginning of the next year, when I haven't yet started the new fiscal year, these only go to December of the prior year. The regular reports for these can select "next year;" why can't these?
  • It would be helpful if the journal entry number would have one or two additional digits available. For example, when I am entering journal entries for a client, I would like to use a number such as CPA2014001, CPA2014002, etc. to distinguish what I enter from the "automatic" entries that AccountEdge does. But that's one more digit than AccountEdge allows, so if I had over 100 adjustments, I would run out of entry numbers.
Thomas Healy | TrustRadius Reviewer

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 23 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Priority AccountEdge

Priority AccountEdge 8.8
Based on 10 answers
Without a doubt, when you need to do accounting use the program that will get the job done in the least amount of time with the least amount of errors. Once you are using a program that works you stay with it year after year and you will find yourself even excited about the updates
Sharon L. Nash | TrustRadius Reviewer

Usability

Concur Travel and Expense

Concur Travel and Expense 8.1
Based on 58 answers
I really like the app. It's easy to add receipts. I can easily find the categories for my expenses as well. I think some of my confusion and frustration with the product comes from the account numbers my institution assigns to purchases. I do with that Concur saved commonly used accounts so it would be even easier to complete my reports.
Hans Meyer | TrustRadius Reviewer

Priority AccountEdge

Priority AccountEdge 8.2
Based on 2 answers
AccountEdge Pro & Basic is laid out in easy to use centers which compartmentalize a users needs based on departments. Along with that one can set up recurring transactions for things that repeat daily through annually and anything in between. You can set a preference for automatic posting or a user specific reminder to post the action
joAnn Ortiz | TrustRadius Reviewer

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 7 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Priority AccountEdge

Priority AccountEdge 9.1
Based on 1 answer
One of the finer advantages of desktop software, it's always available. AccountEdge doesn't suffer from outages or sluggish internet like web based applications do. It's always there when you power on your device!
joAnn Ortiz | TrustRadius Reviewer

Performance

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 4 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

Priority AccountEdge

No score
No answers yet
No answers on this topic

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.4
Based on 39 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

Priority AccountEdge

Priority AccountEdge 5.5
Based on 2 answers
Rarely do we get support due to it costing money. Sell us on a Monthly service, bump up your CRM and Marketing and AccountEdge could easily be getting $2k/ month from us.
Jeremy Doyle | TrustRadius Reviewer

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

Priority AccountEdge

No score
No answers yet
No answers on this topic

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 6.9
Based on 8 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Priority AccountEdge

Priority AccountEdge 7.0
Based on 1 answer
unfortunately no.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

Concur Travel and Expense

We used PeopleSoft for travel previously. It was great, easy to use, could crank out an expense report in about 10 minutes. It was easier than Concur Travel and Expense to deduct anything that wasn't eligible for reimbursement, ex: room service, personal flights. Could still see expense reports fairly easy. PeopleSoft's travel library portion isn't as optimal as Concur's.
Moriah Crane | TrustRadius Reviewer

Priority AccountEdge

For Mac enthusiasts, AccountEdge is the complete installed software solution for small to medium-sized businesses, as it has so many capabilities that QuickBooks for Mac lacks. However, it holds your hand less than QuickBooks for Mac does, so you ought to know what your are doing in keeping business books properly. If your needs are simple, QuickBooks for Mac may be a better solution. QuickBooks Online and Xero are excellent cloud accounting solutions that can be used on the Mac equally well as on Windows. QuickBooks Online offers a similar set of features as QuickBooks for Mac, with the addition of anywhere, anytime access. Xero is a great basic accounting solution in the cloud that can also be used equally well on Macs and WIndows, and offers endless customization and flexibility through its extensive third-party app integration for almost any need.
Brent Blackburn | TrustRadius Reviewer

Scalability

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 40 answers
It can grow easily with a business, handling plenty of volume. However, the UI inefficiencies add up. The pricing can work for or against a business, as it’s based on volume. If you can discipline your employees to group their expenses perhaps on a monthly basis, you can keep the cost down a bit
Joshua Henke | TrustRadius Reviewer

Priority AccountEdge

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • We've had substantial gains in productivity in auditing. We saved 1 FTE by enabling certain audit rules in the software and moving to a sample audit instead of a 100% receipt audit. We estimate this savings at $90k annually. We saved an additional 1/2 FTE when we implemented Detect. It uses AI to read and audit all receipts and reports. So we now do 100% review for $150k less per year.
  • We were able to incorporate a Corporate Credit Card program for all of our employees, which earns us an annual rebate of $200k.
  • Using mobile capture for receipt images saves us an average of 5 minutes per expense report. Since we submit over 12,000 reports annually, we estimate this saves us about $50k per year.
  • Through partnership apps like Uber and Lyft, we estimate we save about $20k annually from the cost of traditional transportation methods.
Jill Liegghio | TrustRadius Reviewer

Priority AccountEdge

  • Increased employee efficiency - Time is no longer spent switching between programs because all of the information can be found in one place.
  • Customer service has also improved because employees find the program much easier to use, even at the point of sale.
  • Better record keeping - AccountEdge has a very simple invoicing application that allows us to keep track of and balance our accounts.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Priority AccountEdge

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Concur Travel and Expense
8.3
Priority AccountEdge
8.0

Likelihood to Renew

Concur Travel and Expense
9.0
Priority AccountEdge
8.8

Usability

Concur Travel and Expense
8.1
Priority AccountEdge
8.2

Reliability and Availability

Concur Travel and Expense
9.0
Priority AccountEdge
9.1

Performance

Concur Travel and Expense
9.0
Priority AccountEdge

Support Rating

Concur Travel and Expense
7.4
Priority AccountEdge
5.5

In-Person Training

Concur Travel and Expense
8.0
Priority AccountEdge

Online Training

Concur Travel and Expense
6.0
Priority AccountEdge

Implementation Rating

Concur Travel and Expense
6.9
Priority AccountEdge
7.0

Scalability

Concur Travel and Expense
8.3
Priority AccountEdge

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