What users are saying about
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Top Rated
663 Ratings
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Top Rated
833 Ratings

Concur Travel and Expense

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Top Rated
663 Ratings
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Score 8.3 out of 100

QuickBooks Online

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Top Rated
833 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Concur Travel and Expense

Concur is great for a company or department that has many employees who get reimbursed for expenses. It is robust, with reporting functionality, an app, and the ability to book flights and hotels. I think for a bigger company it's excellent but for a smaller company with fewer employees, a simpler option should do just fine.
Liliya Carlage | TrustRadius Reviewer

QuickBooks Online

Quickbooks Online is super well suited for small business owners who are on the go and need access to their bookkeeping across multiple devices. You can leave the desktop and carry your books in your pocket for billing, invoicing, expensing, payroll any time, anywhere. I know there are time tracking plugins as well as other integrations that allow for your staff to submit reports directly to the software which is a brilliant addition.
Joel McAfee | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Platform Features

Concur Travel and Expense
8.0
QuickBooks Online
Mobile Application
Concur Travel and Expense
8.1
QuickBooks Online
Integrations
Concur Travel and Expense
7.6
QuickBooks Online
Expense Management Security
Concur Travel and Expense
7.9
QuickBooks Online
Expense Management Compliance
Concur Travel and Expense
8.2
QuickBooks Online

Payroll Management

Concur Travel and Expense
QuickBooks Online
7.5
Pay calculation
Concur Travel and Expense
QuickBooks Online
8.1
Benefit plan administration
Concur Travel and Expense
QuickBooks Online
6.8
Direct deposit files
Concur Travel and Expense
QuickBooks Online
6.7
Salary revision and increment management
Concur Travel and Expense
QuickBooks Online
7.6
Reimbursement management
Concur Travel and Expense
QuickBooks Online
8.5

Customization

Concur Travel and Expense
QuickBooks Online
7.6
API for custom integration
Concur Travel and Expense
QuickBooks Online
8.0
Plug-ins
Concur Travel and Expense
QuickBooks Online
7.2

Security

Concur Travel and Expense
QuickBooks Online
8.7
Single sign-on capability
Concur Travel and Expense
QuickBooks Online
8.7
Role-based user permissions
Concur Travel and Expense
QuickBooks Online
8.6

Reporting & Analytics

Concur Travel and Expense
QuickBooks Online
8.1
Dashboards
Concur Travel and Expense
QuickBooks Online
8.1
Standard reports
Concur Travel and Expense
QuickBooks Online
8.2
Custom reports
Concur Travel and Expense
QuickBooks Online
8.0

General Ledger and Configurable Accounting

Concur Travel and Expense
QuickBooks Online
7.5
Accounts payable
Concur Travel and Expense
QuickBooks Online
8.2
Accounts receivable
Concur Travel and Expense
QuickBooks Online
8.5
Cash management
Concur Travel and Expense
QuickBooks Online
8.1
Bank reconciliation
Concur Travel and Expense
QuickBooks Online
8.2
Expense management
Concur Travel and Expense
QuickBooks Online
8.1
Time tracking
Concur Travel and Expense
QuickBooks Online
5.6
Fixed asset management
Concur Travel and Expense
QuickBooks Online
6.4
Multi-currency support
Concur Travel and Expense
QuickBooks Online
4.3
Multi-division support
Concur Travel and Expense
QuickBooks Online
7.8
Regulations compliance
Concur Travel and Expense
QuickBooks Online
6.9
Electronic tax filing
Concur Travel and Expense
QuickBooks Online
8.9
Self-service portal
Concur Travel and Expense
QuickBooks Online
8.2
Global Financial Support
Concur Travel and Expense
QuickBooks Online
6.8
Primary and Secondary Ledgers
Concur Travel and Expense
QuickBooks Online
7.2
Intercompany Accounting
Concur Travel and Expense
QuickBooks Online
7.6
Localizations
Concur Travel and Expense
QuickBooks Online
8.5
Journals and Reconciliations
Concur Travel and Expense
QuickBooks Online
7.8
Enterprise Accounting
Concur Travel and Expense
QuickBooks Online
8.3
Configurable Accounting
Concur Travel and Expense
QuickBooks Online
7.1
Centralized Rules Framework
Concur Travel and Expense
QuickBooks Online
8.0
Standardized Processes
Concur Travel and Expense
QuickBooks Online
8.0

Inventory Management

Concur Travel and Expense
QuickBooks Online
7.2
Inventory tracking
Concur Travel and Expense
QuickBooks Online
7.6
Automatic reordering
Concur Travel and Expense
QuickBooks Online
8.4
Location management
Concur Travel and Expense
QuickBooks Online
7.8
Manufacturing module
Concur Travel and Expense
QuickBooks Online
5.1

Order Management

Concur Travel and Expense
QuickBooks Online
7.8
Pricing
Concur Travel and Expense
QuickBooks Online
8.2
Order entry
Concur Travel and Expense
QuickBooks Online
8.7
Credit card processing
Concur Travel and Expense
QuickBooks Online
7.8
Cost of goods sold
Concur Travel and Expense
QuickBooks Online
8.0
Order Orchestration
Concur Travel and Expense
QuickBooks Online
7.6
End-to-end order visibility
Concur Travel and Expense
QuickBooks Online
8.5
Order exception Resolution
Concur Travel and Expense
QuickBooks Online
6.1

Pros

Concur Travel and Expense

  • Searching for flights and lodging - It's easy to search for specific hotels in target cities and it's nice to know that the options surfaced are company approved/preferred.
  • Knowing what is "out of budget"- I appreciate that Concur flags if a selection is beyond what we'd typically pay for a service/stay for that given location.
  • Expense Reports - It's easy to combine all expenses into one report for approval. I like doing this for a months' worth of expenses at a time, as it streamlines the approval process for my manager.
Clara Gray | TrustRadius Reviewer

QuickBooks Online

  • The user interface is clean and things are easy to find. This saves us time from having to look for things we need. If we can't find something, the Help and Search features are easy to use.
  • There is a bar graph at the top of my Customers page that shows a breakdown of overdue invoices, open invoices, and those that have been paid in the last 30 days. This is nice because I can see all this information quickly when I need it.
  • We can customize invoices as much as we need to and it is very user-friendly. We can email individual invoices or in bulk to save time. We can send invoice reminders and statements in a flash as well. All of these things help us get paid on time.
Jennifer Walschap | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • The 30-character limit for descriptions can be tough.
  • Breaking out baggage fees into a separate expense type could be helpful as they are so prevalent.
  • General comment on most Concur interfaces: getting to the comments section or the audit trail is not easy.
Erika Ruch | TrustRadius Reviewer

QuickBooks Online

  • Non-profit functionality for fundraising - I have to categorize accounts receivable as sales, and instead of being able to show collection of the sale and put the funds into our fundraising (income) account upon collection, I have to delete the sale and recategorize the expense as a fundraising
  • Reports could be more clearly labeled so I could find what I need better (e.g. being able to pull how much I paid a contractor by name).
  • Reconciliation of errors between bank and QuickBooks accounts - I make mistakes, I need to know there's an easy way to reset the account to zero our minor errors, but have not yet found the means to do so.
Dylan DeClerck | TrustRadius Reviewer

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 23 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 9.1
Based on 21 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

Concur Travel and Expense

Concur Travel and Expense 8.1
Based on 57 answers
I really like the app. It's easy to add receipts. I can easily find the categories for my expenses as well. I think some of my confusion and frustration with the product comes from the account numbers my institution assigns to purchases. I do with that Concur saved commonly used accounts so it would be even easier to complete my reports.
Hans Meyer | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 5.6
Based on 13 answers
It's Easy enough to learn the basic for a new user; though if you are required to go more in depth in recording assets or liability accounts it could get somewhat confusing for the every day user who doesn't know double-entry accounting. It's great for a business that just wants profit and loss information available at their fingertips.
Lindsay Foucht | TrustRadius Reviewer

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 7 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 5.6
Based on 3 answers
While there is an app, which makes it accessible, all the features are not available.
Tya Bolton | TrustRadius Reviewer

Performance

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 4 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 7.9
Based on 2 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.4
Based on 39 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 2.3
Based on 6 answers
Not that overally impressed with the support when having issues with the app or desktop version. I lost my patience and at times just gave up and tried another process outside of QuickBooks. This is definitely something QuickBooks needs to work on improving as this could lose them customers in the long run. The benefits at the moment outweigh any of the frustrations I face.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 6.9
Based on 8 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 5.2
Based on 3 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA | TrustRadius Reviewer

Alternatives Considered

Concur Travel and Expense

We used PeopleSoft for travel previously. It was great, easy to use, could crank out an expense report in about 10 minutes. It was easier than Concur Travel and Expense to deduct anything that wasn't eligible for reimbursement, ex: room service, personal flights. Could still see expense reports fairly easy. PeopleSoft's travel library portion isn't as optimal as Concur's.
Moriah Crane | TrustRadius Reviewer

QuickBooks Online

I have not used any other products similar to QuickBooks Online. I have used it ever since we started our business. I tried the desktop app at one point, however, it constantly would shut down, so I think online is more reliable because you can log in anywhere.
Chloe Tollefson | TrustRadius Reviewer

Scalability

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 38 answers
It can grow easily with a business, handling plenty of volume. However, the UI inefficiencies add up. The pricing can work for or against a business, as it’s based on volume. If you can discipline your employees to group their expenses perhaps on a monthly basis, you can keep the cost down a bit
Joshua Henke | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • We've had substantial gains in productivity in auditing. We saved 1 FTE by enabling certain audit rules in the software and moving to a sample audit instead of a 100% receipt audit. We estimate this savings at $90k annually. We saved an additional 1/2 FTE when we implemented Detect. It uses AI to read and audit all receipts and reports. So we now do 100% review for $150k less per year.
  • We were able to incorporate a Corporate Credit Card program for all of our employees, which earns us an annual rebate of $200k.
  • Using mobile capture for receipt images saves us an average of 5 minutes per expense report. Since we submit over 12,000 reports annually, we estimate this saves us about $50k per year.
  • Through partnership apps like Uber and Lyft, we estimate we save about $20k annually from the cost of traditional transportation methods.
Jill Liegghio | TrustRadius Reviewer

QuickBooks Online

  • QBO allowed us to integrate with our CPA quickly, absolute must to keep in compliance with tax laws.
  • Having our books organized in QBO is critical for commercial bank loan officers if you need financing.
  • We are able to manage bookkeeping and accounting needs with no staff dedicated to that function - those are tangible cost savings.
Sandeep Malhotra | TrustRadius Reviewer

Screenshots

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Concur Travel and Expense
8.3
QuickBooks Online
7.8

Likelihood to Renew

Concur Travel and Expense
9.0
QuickBooks Online
9.1

Usability

Concur Travel and Expense
8.1
QuickBooks Online
5.6

Reliability and Availability

Concur Travel and Expense
9.0
QuickBooks Online
5.6

Performance

Concur Travel and Expense
9.0
QuickBooks Online
7.9

Support Rating

Concur Travel and Expense
7.4
QuickBooks Online
2.3

In-Person Training

Concur Travel and Expense
8.0
QuickBooks Online

Online Training

Concur Travel and Expense
6.0
QuickBooks Online

Implementation Rating

Concur Travel and Expense
6.9
QuickBooks Online
5.2

Scalability

Concur Travel and Expense
8.3
QuickBooks Online

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