What users are saying about
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Top Rated
663 Ratings
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111 Ratings

Concur Travel and Expense

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Top Rated
663 Ratings
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Score 8.3 out of 100

SAP Ariba Procurement

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111 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Concur Travel and Expense

Concur is great for a company or department that has many employees who get reimbursed for expenses. It is robust, with reporting functionality, an app, and the ability to book flights and hotels. I think for a bigger company it's excellent but for a smaller company with fewer employees, a simpler option should do just fine.
Liliya Carlage | TrustRadius Reviewer

SAP Ariba Procurement

SAP Ariba Procurement platform is simple to use and fits well in a scenario where a company aims to improve their procurement process and supply chain management where it will automate all the related functions and speed up the process of customer service. Further to that, it fits well in a scenario where a company wishes to take their business global and they will be able to easily trade with clients and enhance their portflio.
Francis Cook | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Platform Features

Concur Travel and Expense
8.0
SAP Ariba Procurement
Mobile Application
Concur Travel and Expense
8.1
SAP Ariba Procurement
Integrations
Concur Travel and Expense
7.6
SAP Ariba Procurement
Expense Management Security
Concur Travel and Expense
7.9
SAP Ariba Procurement
Expense Management Compliance
Concur Travel and Expense
8.2
SAP Ariba Procurement

Pros

Concur Travel and Expense

  • Searching for flights and lodging - It's easy to search for specific hotels in target cities and it's nice to know that the options surfaced are company approved/preferred.
  • Knowing what is "out of budget"- I appreciate that Concur flags if a selection is beyond what we'd typically pay for a service/stay for that given location.
  • Expense Reports - It's easy to combine all expenses into one report for approval. I like doing this for a months' worth of expenses at a time, as it streamlines the approval process for my manager.
Clara Gray | TrustRadius Reviewer

SAP Ariba Procurement

  • The Ariba Network - Allows for seamless mining for suppliers, touchless transactions and monitoring and updating of supplier data around information and risk.
  • Contract Compliance Matching - Ensures appropriate spend management of supplier spend and that invoices are matched to the appropriate negotiated rates with our preferred suppliers.
  • Spend Visibility into what is being purchased - Allows implementation of business processes and reporting that ensures detailed information on our spend.
  • Automation of end to end request to payment process - Allows us to have an automated process managed by workflow, centralized location for all indirect spend requests and purchases, and provides a centralized location for all sourcing activities and contract repository
Anonymous | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • The 30-character limit for descriptions can be tough.
  • Breaking out baggage fees into a separate expense type could be helpful as they are so prevalent.
  • General comment on most Concur interfaces: getting to the comments section or the audit trail is not easy.
Erika Ruch | TrustRadius Reviewer

SAP Ariba Procurement

  • While using the tool, we also have the need for client support or supporting our end users. I personally believe the customer support experience should be better.
  • Should have more features like working on all different browsers like Firefox and IE more efficiently.
  • Reporting functionality should be increased and have easy access.
  • Access to the system after getting approval.
Prabhjyot Singh | TrustRadius Reviewer

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 23 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

SAP Ariba Procurement

No score
No answers yet
No answers on this topic

Usability

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 55 answers
I really like the app. It's easy to add receipts. I can easily find the categories for my expenses as well. I think some of my confusion and frustration with the product comes from the account numbers my institution assigns to purchases. I do with that Concur saved commonly used accounts so it would be even easier to complete my reports.
Hans Meyer | TrustRadius Reviewer

SAP Ariba Procurement

SAP Ariba Procurement 8.1
Based on 10 answers
Ease of use and functionality and organization are a few of the reasons I gave this rating. It has definitely made working across different business units as well as suppliers much easier and allowed for integration. I use it every day and the convenience of having everything stored in one location makes it easier.
Preona Sihota | TrustRadius Reviewer

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 7 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

SAP Ariba Procurement

No score
No answers yet
No answers on this topic

Performance

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 4 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

SAP Ariba Procurement

No score
No answers yet
No answers on this topic

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.4
Based on 39 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

SAP Ariba Procurement

SAP Ariba Procurement 7.7
Based on 13 answers
On average, it takes a long time (2-4 months) to get issues resolved and can take multiple meetings to clarify the problem before the Customer Support team starts working on it.On a positive note, we do feel a lot of openness from team.
Anonymous | TrustRadius Reviewer

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

SAP Ariba Procurement

No score
No answers yet
No answers on this topic

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 6.9
Based on 8 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

SAP Ariba Procurement

No score
No answers yet
No answers on this topic

Alternatives Considered

Concur Travel and Expense

We used PeopleSoft for travel previously. It was great, easy to use, could crank out an expense report in about 10 minutes. It was easier than Concur Travel and Expense to deduct anything that wasn't eligible for reimbursement, ex: room service, personal flights. Could still see expense reports fairly easy. PeopleSoft's travel library portion isn't as optimal as Concur's.
Moriah Crane | TrustRadius Reviewer

SAP Ariba Procurement

We only evaluated SAP Ariba because it's the leader in the market and fits perfectly with our needs. We have a long-time strategy to substitute other applications with SAP systems, so we can integrate easily all of them. We had a change in the top of the purchase department and the new manager had worked before with SAP Ariba and he wanted Ariba.
Xavier Martinez Balart | TrustRadius Reviewer

Scalability

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 36 answers
It can grow easily with a business, handling plenty of volume. However, the UI inefficiencies add up. The pricing can work for or against a business, as it’s based on volume. If you can discipline your employees to group their expenses perhaps on a monthly basis, you can keep the cost down a bit
Joshua Henke | TrustRadius Reviewer

SAP Ariba Procurement

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • We've had substantial gains in productivity in auditing. We saved 1 FTE by enabling certain audit rules in the software and moving to a sample audit instead of a 100% receipt audit. We estimate this savings at $90k annually. We saved an additional 1/2 FTE when we implemented Detect. It uses AI to read and audit all receipts and reports. So we now do 100% review for $150k less per year.
  • We were able to incorporate a Corporate Credit Card program for all of our employees, which earns us an annual rebate of $200k.
  • Using mobile capture for receipt images saves us an average of 5 minutes per expense report. Since we submit over 12,000 reports annually, we estimate this saves us about $50k per year.
  • Through partnership apps like Uber and Lyft, we estimate we save about $20k annually from the cost of traditional transportation methods.
Jill Liegghio | TrustRadius Reviewer

SAP Ariba Procurement

  • We recently deployed a sourcing event for a client who saved over $450K on an investment of less than 200K, including the multi year subscription and cost to deploy.
  • We have deployed buying and invoicing as quickly as 5 weeks to help clients with their ROI.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Ariba Procurement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Concur Travel and Expense
8.3
SAP Ariba Procurement
8.4

Likelihood to Renew

Concur Travel and Expense
9.0
SAP Ariba Procurement

Usability

Concur Travel and Expense
8.0
SAP Ariba Procurement
8.1

Reliability and Availability

Concur Travel and Expense
9.0
SAP Ariba Procurement

Performance

Concur Travel and Expense
9.0
SAP Ariba Procurement

Support Rating

Concur Travel and Expense
7.4
SAP Ariba Procurement
7.7

In-Person Training

Concur Travel and Expense
8.0
SAP Ariba Procurement

Online Training

Concur Travel and Expense
6.0
SAP Ariba Procurement

Implementation Rating

Concur Travel and Expense
6.9
SAP Ariba Procurement

Scalability

Concur Travel and Expense
8.3
SAP Ariba Procurement

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