What users are saying about
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Top Rated
664 Ratings
Top Rated
311 Ratings

Concur Travel and Expense

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Top Rated
664 Ratings
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Score 8.3 out of 100
Top Rated
311 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Concur Travel and Expense

Concur is great for a company or department that has many employees who get reimbursed for expenses. It is robust, with reporting functionality, an app, and the ability to book flights and hotels. I think for a bigger company it's excellent but for a smaller company with fewer employees, a simpler option should do just fine.
Liliya Carlage | TrustRadius Reviewer

SAP ERP

SAP is an extremely integrated system. Not all companies are ready for this. Many are so used to having systems that require a lot of batch processing, giving kind of an extra cushion to allow for errors or mistakes. SAP is a live system, meaning that when you commit or transact something, it triggers the integration among all modules that touch whatever the transaction is for. An example is allowing SAP to generate purchasing documents based on the scheduled demand for production. Say someone puts in a work order and by mistake, fat fingers an extra zero on the desired quantity. This may cause SAP to purchase WAY more raw materials than you need. This is a great feature, but it can also come back to hurt you if not controlled properly.
John Mota | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Platform Features

Concur Travel and Expense
8.0
SAP ERP
Mobile Application
Concur Travel and Expense
8.1
SAP ERP
Integrations
Concur Travel and Expense
7.6
SAP ERP
Expense Management Security
Concur Travel and Expense
7.9
SAP ERP
Expense Management Compliance
Concur Travel and Expense
8.2
SAP ERP

Payroll Management

Concur Travel and Expense
SAP ERP
7.8
Pay calculation
Concur Travel and Expense
SAP ERP
5.0
Benefit plan administration
Concur Travel and Expense
SAP ERP
8.4
Direct deposit files
Concur Travel and Expense
SAP ERP
8.6
Salary revision and increment management
Concur Travel and Expense
SAP ERP
8.5
Reimbursement management
Concur Travel and Expense
SAP ERP
8.7

Customization

Concur Travel and Expense
SAP ERP
7.3
API for custom integration
Concur Travel and Expense
SAP ERP
7.3
Plug-ins
Concur Travel and Expense
SAP ERP
7.3

Security

Concur Travel and Expense
SAP ERP
9.0
Single sign-on capability
Concur Travel and Expense
SAP ERP
8.8
Role-based user permissions
Concur Travel and Expense
SAP ERP
9.2

Reporting & Analytics

Concur Travel and Expense
SAP ERP
7.0
Dashboards
Concur Travel and Expense
SAP ERP
6.5
Standard reports
Concur Travel and Expense
SAP ERP
7.4
Custom reports
Concur Travel and Expense
SAP ERP
7.1

General Ledger and Configurable Accounting

Concur Travel and Expense
SAP ERP
8.4
Accounts payable
Concur Travel and Expense
SAP ERP
8.7
Accounts receivable
Concur Travel and Expense
SAP ERP
8.3

Inventory Management

Concur Travel and Expense
SAP ERP
8.5
Inventory tracking
Concur Travel and Expense
SAP ERP
9.1
Automatic reordering
Concur Travel and Expense
SAP ERP
7.9
Location management
Concur Travel and Expense
SAP ERP
8.4
Manufacturing module
Concur Travel and Expense
SAP ERP
8.8

Order Management

Concur Travel and Expense
SAP ERP
7.7
Pricing
Concur Travel and Expense
SAP ERP
8.2
Order entry
Concur Travel and Expense
SAP ERP
8.2
Credit card processing
Concur Travel and Expense
SAP ERP
6.3
Cost of goods sold
Concur Travel and Expense
SAP ERP
8.0

Pros

Concur Travel and Expense

  • Searching for flights and lodging - It's easy to search for specific hotels in target cities and it's nice to know that the options surfaced are company approved/preferred.
  • Knowing what is "out of budget"- I appreciate that Concur flags if a selection is beyond what we'd typically pay for a service/stay for that given location.
  • Expense Reports - It's easy to combine all expenses into one report for approval. I like doing this for a months' worth of expenses at a time, as it streamlines the approval process for my manager.
Clara Gray | TrustRadius Reviewer

SAP ERP

  • Integration of functions within the organization (example: warehouse releasing and inventory management with finance costing and logistics)
  • Security features are on point. Clear segregation of duties can be achieved by assigning access rights based on least privilege principle
  • Can be easily learned.
  • Roles assigned to users can be customized.
Brandon Macapelit, CISA | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • The 30-character limit for descriptions can be tough.
  • Breaking out baggage fees into a separate expense type could be helpful as they are so prevalent.
  • General comment on most Concur interfaces: getting to the comments section or the audit trail is not easy.
Erika Ruch | TrustRadius Reviewer

SAP ERP

  • High cost of licensing, implementation & maintenance.
  • It gets complex when companies try to implement their existing business processes to Standard SAP provided business processes if it differs.
  • It is not for small/medium size businesses
  • The complete implementation process may take several years. Usually, companies take core modules of SAP ERP & implement those first.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 23 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

SAP ERP

SAP ERP 8.6
Based on 4 answers
The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
Todd Bellamy | TrustRadius Reviewer

Usability

Concur Travel and Expense

Concur Travel and Expense 8.1
Based on 57 answers
I really like the app. It's easy to add receipts. I can easily find the categories for my expenses as well. I think some of my confusion and frustration with the product comes from the account numbers my institution assigns to purchases. I do with that Concur saved commonly used accounts so it would be even easier to complete my reports.
Hans Meyer | TrustRadius Reviewer

SAP ERP

SAP ERP 9.0
Based on 3 answers
SAP ERP is highly efficient with handling both large and complex organizations and it has the ability to handle different departments within the company and the data security is fool proof. It also automatically enables the data to be available between different modules such as SD and MM or HCM or IM and QM so users do not have to use multiple applications to run their everyday business.
Harminder Chahal | TrustRadius Reviewer

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 7 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

SAP ERP

SAP ERP 10.0
Based on 1 answer
No answer on this topic is available.

Performance

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 4 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

SAP ERP

No score
No answers yet
No answers on this topic

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.4
Based on 39 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

SAP ERP

SAP ERP 9.5
Based on 3 answers
SAP provides support to all the different modules in SAP by releasing regular updates to the existing issues as well as provide with documentation for new technologies. SAP gives extensive support on SAP ERP by releasing regular news updates and latest development technologies that are upcoming in the market based on other competitors.
Harminder Chahal | TrustRadius Reviewer

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

SAP ERP

No score
No answers yet
No answers on this topic

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 6.9
Based on 8 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

SAP ERP

SAP ERP 3.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Concur Travel and Expense

We used PeopleSoft for travel previously. It was great, easy to use, could crank out an expense report in about 10 minutes. It was easier than Concur Travel and Expense to deduct anything that wasn't eligible for reimbursement, ex: room service, personal flights. Could still see expense reports fairly easy. PeopleSoft's travel library portion isn't as optimal as Concur's.
Moriah Crane | TrustRadius Reviewer

SAP ERP

SAP was found to be better suited for the manufacturing nature of our organization's business and provides robust process integrations across production, supply chain, order management, material master and inventory management. Although the user experience aspect was less than desirable, the business process consolidation outweighed this shortcoming. The cost of implementation and maintenance was higher for SAP.
Anonymous | TrustRadius Reviewer

Scalability

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 38 answers
It can grow easily with a business, handling plenty of volume. However, the UI inefficiencies add up. The pricing can work for or against a business, as it’s based on volume. If you can discipline your employees to group their expenses perhaps on a monthly basis, you can keep the cost down a bit
Joshua Henke | TrustRadius Reviewer

SAP ERP

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • We've had substantial gains in productivity in auditing. We saved 1 FTE by enabling certain audit rules in the software and moving to a sample audit instead of a 100% receipt audit. We estimate this savings at $90k annually. We saved an additional 1/2 FTE when we implemented Detect. It uses AI to read and audit all receipts and reports. So we now do 100% review for $150k less per year.
  • We were able to incorporate a Corporate Credit Card program for all of our employees, which earns us an annual rebate of $200k.
  • Using mobile capture for receipt images saves us an average of 5 minutes per expense report. Since we submit over 12,000 reports annually, we estimate this saves us about $50k per year.
  • Through partnership apps like Uber and Lyft, we estimate we save about $20k annually from the cost of traditional transportation methods.
Jill Liegghio | TrustRadius Reviewer

SAP ERP

  • The Coca-Cola bottlers use a multi-tenant environment, and that helps their bottom line as they share a single instance.
  • Integration back to sales enables the Bottles to be more efficient and saves costs that relate to integration to 3rd party sales applications.
  • Reduces the number of 3rd party applications, which saves on operating costs.
Domenic Vetro | TrustRadius Reviewer

Screenshots

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Concur Travel and Expense
8.3
SAP ERP
8.7

Likelihood to Renew

Concur Travel and Expense
9.0
SAP ERP
8.6

Usability

Concur Travel and Expense
8.1
SAP ERP
9.0

Reliability and Availability

Concur Travel and Expense
9.0
SAP ERP
10.0

Performance

Concur Travel and Expense
9.0
SAP ERP

Support Rating

Concur Travel and Expense
7.4
SAP ERP
9.5

In-Person Training

Concur Travel and Expense
8.0
SAP ERP

Online Training

Concur Travel and Expense
6.0
SAP ERP

Implementation Rating

Concur Travel and Expense
6.9
SAP ERP
3.0

Scalability

Concur Travel and Expense
8.3
SAP ERP

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