What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
664 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
303 Ratings

Concur Travel and Expense

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
664 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

SAP S/4HANA

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
303 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Concur Travel and Expense

Concur is great for a company or department that has many employees who get reimbursed for expenses. It is robust, with reporting functionality, an app, and the ability to book flights and hotels. I think for a bigger company it's excellent but for a smaller company with fewer employees, a simpler option should do just fine.
Liliya Carlage | TrustRadius Reviewer

SAP S/4HANA

S/4HANA is pretty well suited to very simple and standard business practices. The beauty of the product is in providing consistent, replicable outcomes from similar processes and data input.The capture and analysis of the data input provides good insights to the business but there is still some lack of functionality and process clarification due to the early development phase.From an integration perspective, due to the underlying nature of a public cloud solution, the process for developing automated and complex integrations can be complex, frustrating and, in some cases fraught with danger. Complex testing is required to ensure the API's work in perfect synch with one another to produce the desired outcome
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Platform Features

Concur Travel and Expense
8.0
SAP S/4HANA
Mobile Application
Concur Travel and Expense
8.1
SAP S/4HANA
Integrations
Concur Travel and Expense
7.6
SAP S/4HANA
Expense Management Security
Concur Travel and Expense
7.9
SAP S/4HANA
Expense Management Compliance
Concur Travel and Expense
8.2
SAP S/4HANA

Payroll Management

Concur Travel and Expense
SAP S/4HANA
7.4
Pay calculation
Concur Travel and Expense
SAP S/4HANA
7.9
Benefit plan administration
Concur Travel and Expense
SAP S/4HANA
7.3
Direct deposit files
Concur Travel and Expense
SAP S/4HANA
7.4
Salary revision and increment management
Concur Travel and Expense
SAP S/4HANA
7.0
Reimbursement management
Concur Travel and Expense
SAP S/4HANA
7.5

Customization

Concur Travel and Expense
SAP S/4HANA
7.8
API for custom integration
Concur Travel and Expense
SAP S/4HANA
7.9
Plug-ins
Concur Travel and Expense
SAP S/4HANA
7.8

Security

Concur Travel and Expense
SAP S/4HANA
8.9
Single sign-on capability
Concur Travel and Expense
SAP S/4HANA
8.8
Role-based user permissions
Concur Travel and Expense
SAP S/4HANA
9.0

Reporting & Analytics

Concur Travel and Expense
SAP S/4HANA
8.1
Dashboards
Concur Travel and Expense
SAP S/4HANA
7.8
Standard reports
Concur Travel and Expense
SAP S/4HANA
8.1
Custom reports
Concur Travel and Expense
SAP S/4HANA
8.4

General Ledger and Configurable Accounting

Concur Travel and Expense
SAP S/4HANA
8.6
Accounts payable
Concur Travel and Expense
SAP S/4HANA
8.5
Accounts receivable
Concur Travel and Expense
SAP S/4HANA
8.7

Inventory Management

Concur Travel and Expense
SAP S/4HANA
8.6
Inventory tracking
Concur Travel and Expense
SAP S/4HANA
8.6
Automatic reordering
Concur Travel and Expense
SAP S/4HANA
8.2
Location management
Concur Travel and Expense
SAP S/4HANA
8.5
Manufacturing module
Concur Travel and Expense
SAP S/4HANA
8.9

Order Management

Concur Travel and Expense
SAP S/4HANA
8.6
Pricing
Concur Travel and Expense
SAP S/4HANA
8.4
Order entry
Concur Travel and Expense
SAP S/4HANA
8.7
Cost of goods sold
Concur Travel and Expense
SAP S/4HANA
8.8

Pros

Concur Travel and Expense

  • Searching for flights and lodging - It's easy to search for specific hotels in target cities and it's nice to know that the options surfaced are company approved/preferred.
  • Knowing what is "out of budget"- I appreciate that Concur flags if a selection is beyond what we'd typically pay for a service/stay for that given location.
  • Expense Reports - It's easy to combine all expenses into one report for approval. I like doing this for a months' worth of expenses at a time, as it streamlines the approval process for my manager.
Clara Gray | TrustRadius Reviewer

SAP S/4HANA

  • The upgrade path from SAP ERP EHP8 is well documented and easy to follow.
  • Fiori provides a much smoother experience than jumping in/out of transactions.
  • The templated applications which are pre-built, offer very useful functionalities.
  • There is a "Best Practice" package with documents, processes, transactions and the like that you can download using Solution Manager 7.2 into your landscape. Then you can re-engineer this later to add value to your clients' lives.
David Cassel | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • The 30-character limit for descriptions can be tough.
  • Breaking out baggage fees into a separate expense type could be helpful as they are so prevalent.
  • General comment on most Concur interfaces: getting to the comments section or the audit trail is not easy.
Erika Ruch | TrustRadius Reviewer

SAP S/4HANA

  • Printing from S/4 HANA could be designed in more user friendly way. Sometimes it's hard for beginners to start using SAP as is.
  • S/4 HANA new GUI could have some more colors and different icons. So design has very big room for improvement.
  • More S/4 HANA web courses.
Aleš Jenc Rojina, mag. | TrustRadius Reviewer

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 23 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

SAP S/4HANA

SAP S/4HANA 6.8
Based on 2 answers
Currently we have to discover all possibilities we have with SAP S/4 Hana. So at the moment the is no need to renew our use of SAP S/4 Hana.
Aleš Jenc Rojina, mag. | TrustRadius Reviewer

Usability

Concur Travel and Expense

Concur Travel and Expense 8.1
Based on 57 answers
I really like the app. It's easy to add receipts. I can easily find the categories for my expenses as well. I think some of my confusion and frustration with the product comes from the account numbers my institution assigns to purchases. I do with that Concur saved commonly used accounts so it would be even easier to complete my reports.
Hans Meyer | TrustRadius Reviewer

SAP S/4HANA

SAP S/4HANA 8.3
Based on 8 answers
It is easy to migrate between different screens within the S/4 system, which makes it easier to manage dependencies, tasks and resolve errors. Also the reporting in S/4 Hana is more reconcilable than any other software. The ease to check the accounts receivable and payable for orders has helped me a lot.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 7 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

SAP S/4HANA

No score
No answers yet
No answers on this topic

Performance

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 4 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

SAP S/4HANA

No score
No answers yet
No answers on this topic

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.4
Based on 39 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

SAP S/4HANA

SAP S/4HANA 8.7
Based on 8 answers
The support system of SAP is very good. Whenever we are logging any request, a quick support we are getting. Especially the support portal is very user friendly and easy to use. As of now I have not received any kind of complaint or negative feedback from my team regarding the support they are getting from SAP support team.
Ganpati Sharma | TrustRadius Reviewer

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

SAP S/4HANA

No score
No answers yet
No answers on this topic

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 6.9
Based on 8 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

SAP S/4HANA

SAP S/4HANA 7.3
Based on 1 answer
Implementation was as expected. We had minor issues with our Z* transactions, but nothing special. Some tables were extended and needed regeneration. Overall satisfactions is good.
Aleš Jenc Rojina, mag. | TrustRadius Reviewer

Alternatives Considered

Concur Travel and Expense

We used PeopleSoft for travel previously. It was great, easy to use, could crank out an expense report in about 10 minutes. It was easier than Concur Travel and Expense to deduct anything that wasn't eligible for reimbursement, ex: room service, personal flights. Could still see expense reports fairly easy. PeopleSoft's travel library portion isn't as optimal as Concur's.
Moriah Crane | TrustRadius Reviewer

SAP S/4HANA

SAP S/4HANA has a lot of competitors in small, mid and large scale companies. But, it does stand out due to excellent features like Change Management, Flexibility to add new modules and an excellent reputation in ERP space.
Anonymous | TrustRadius Reviewer

Scalability

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 38 answers
It can grow easily with a business, handling plenty of volume. However, the UI inefficiencies add up. The pricing can work for or against a business, as it’s based on volume. If you can discipline your employees to group their expenses perhaps on a monthly basis, you can keep the cost down a bit
Joshua Henke | TrustRadius Reviewer

SAP S/4HANA

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • We've had substantial gains in productivity in auditing. We saved 1 FTE by enabling certain audit rules in the software and moving to a sample audit instead of a 100% receipt audit. We estimate this savings at $90k annually. We saved an additional 1/2 FTE when we implemented Detect. It uses AI to read and audit all receipts and reports. So we now do 100% review for $150k less per year.
  • We were able to incorporate a Corporate Credit Card program for all of our employees, which earns us an annual rebate of $200k.
  • Using mobile capture for receipt images saves us an average of 5 minutes per expense report. Since we submit over 12,000 reports annually, we estimate this saves us about $50k per year.
  • Through partnership apps like Uber and Lyft, we estimate we save about $20k annually from the cost of traditional transportation methods.
Jill Liegghio | TrustRadius Reviewer

SAP S/4HANA

  • We were required to implement a system as the company was divested. Moving from ECC6 to S/4 has been an improvement for the business and enabled us to move to the newest SAP platform.
  • 33% reduction in time to create a new customer master record.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP S/4HANA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Concur Travel and Expense
8.3
SAP S/4HANA
8.7

Likelihood to Renew

Concur Travel and Expense
9.0
SAP S/4HANA
6.8

Usability

Concur Travel and Expense
8.1
SAP S/4HANA
8.3

Reliability and Availability

Concur Travel and Expense
9.0
SAP S/4HANA

Performance

Concur Travel and Expense
9.0
SAP S/4HANA

Support Rating

Concur Travel and Expense
7.4
SAP S/4HANA
8.7

In-Person Training

Concur Travel and Expense
8.0
SAP S/4HANA

Online Training

Concur Travel and Expense
6.0
SAP S/4HANA

Implementation Rating

Concur Travel and Expense
6.9
SAP S/4HANA
7.3

Scalability

Concur Travel and Expense
8.3
SAP S/4HANA

Add comparison