Concur Travel and Expense vs UKG Ready

• The user interface is easy to navigate.
• The platform is intuitive and able to be learned quickly.
• The ability to categorize expenses and allocate them to specific clients is very helpful.
• Uploading receipts and other documents directly to the platform makes the expense reimbursement process very efficient.

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• Streamlines the process between HR and payroll. Each team can quickly see and share information.
• Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
• Appearance -The system is easy to use and attractive for users.
• The payroll process specifically is very well laid out.
• Communication! UKG has really stepped up on communication and training especially around tax related deadlines.

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• The ability for a missed or canceled trip receipt to be deleted. as an end-user, there was not a way for them to be removed and had to be submitted as a '0' expense.
• Some functionality for more specific filtering to be added for hotels. There is some functionality and it's useful, but as an example: trying to filter a specific hotel by distance was a little confusing at times.
• Cost. Per report is high, especially for common expense reports such as monthly internet.

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• Recruitment module is clunky for hiring managers, people who are not administrators.
• Some of the setups don't make sense when administering - for example managing multiple pay rates.
• Some of our integrations do not work properly and it is difficult to get a UKG Ready person to work through it with the 3rd party partner.

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• Concur cut down the time needed for the expense report process when compared to the manual process used previously.
• Significant cost savings were achieved with Concur as employees' and managers' time to create and approve reports was reduced significantly.
• In terms of auditing Concur made it much easier to quickly review timestamps and have all data backed up for later retrieval versus relying on email server(s).

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• Positive: We have had better reporting with UKG Ready.
• Negative: We still have no benefit integration with our external benefit administrator after 2 years on the UKG Ready Platform. The first attempt that took 2 years failed and now UKG wants us to pay for a single directional integration. This has cost excessive staff hours for manual intervention.
• Negative: Any payroll adjustment requirements are not easy and the UKG Process is outdated. We recently had a payroll issue and were forced to issue a 2nd payroll but the payroll was delayed because UKG cannot (will not) process the same day. This is unacceptable and since Kronos and Ultimate Software merged, Ultimate software was able to process same day as are many other payroll companies that do not have as much power as UKG Ready does.
• Positive: We are able to use position management for better budgeting. There could be some upgrades to this module, but it does do what was promised.
• Negative: Quarterly and year-end closeouts are 3rd business days, which is not always possible. Very inflexible in regards to this. Even when it is done timely, we get random notices and charges that it was not done even though we can prove it was.
• Positive: It appears customer service is getting better. We struggled at first, but lately, it seems better.

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