Concur Travel and Expense vs UKG Ready (formerly Kronos Workforce Ready)

• Searching for flights and lodging - It's easy to search for specific hotels in target cities and it's nice to know that the options surfaced are company approved/preferred.
• Knowing what is "out of budget"- I appreciate that Concur flags if a selection is beyond what we'd typically pay for a service/stay for that given location.
• Expense Reports - It's easy to combine all expenses into one report for approval. I like doing this for a months' worth of expenses at a time, as it streamlines the approval process for my manager.

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• The hardware is the industry best--we never hear any complaints about the card swipe machines or their usage
• Easy synchronization with other software platforms like Nortel, NICE WFM and many more
• User facing portal is simple to use and lets everyone keep up to date on their usage and accruals

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• The 30-character limit for descriptions can be tough.
• Breaking out baggage fees into a separate expense type could be helpful as they are so prevalent.
• General comment on most Concur interfaces: getting to the comments section or the audit trail is not easy.

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• The tax piece of Kronos was the one thing that has made me slightly regret my decision to use Kronos. We have 7 EINs so we have a lot of taxes to file on a quarterly basis. The BSI system we have to use (which is a third party) is terrible. We have had nothing but problems with it. BSI has some agreement with Kronos that doesn't allow us to speak directly with BSI and it's extremely frustrating. We are on our 5th quarter of filing using the BSI system and are still having issues. This is not much of an automated process and the BSI system seems so far behind Kronos' technology. It's not user-friendly and has definitely caused a lot of issues. If there was one thing I would change about Kronos it would be the tax filing portion. Maybe if we didn't have to use BSI it would be different. The systems I have used in the past have processed our quarterly taxes for us so this was a big change for me.
• I do not like that the system allows employees to request vacation time that they may not have available. Employees can request time off even if they don't have any vacation available and if their supervisor approves it, it populates in their timecard. I have caught several employees with negative vacation balances in the system. I think it should not allow them to request this time off if they don't have a current balance in the system.
• When you terminate an employee, their benefits don't automatically terminate. You have to go into each active benefit and put the termination date in or your reports won't be correct. This should be something that automatically occurs once you terminate that employee.

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• We've had substantial gains in productivity in auditing. We saved 1 FTE by enabling certain audit rules in the software and moving to a sample audit instead of a 100% receipt audit. We estimate this savings at $90k annually. We saved an additional 1/2 FTE when we implemented Detect. It uses AI to read and audit all receipts and reports. So we now do 100% review for $150k less per year.
• We were able to incorporate a Corporate Credit Card program for all of our employees, which earns us an annual rebate of $200k.
• Using mobile capture for receipt images saves us an average of 5 minutes per expense report. Since we submit over 12,000 reports annually, we estimate this saves us about $50k per year.
• Through partnership apps like Uber and Lyft, we estimate we save about $20k annually from the cost of traditional transportation methods.

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• Kronos Workforce Ready has had a very positive impact on our organization. We set up notices that go to the managers to alert them if an employee shows up late for work or comes in late after lunch. It also alerts the manager if an employee is approaching overtime hours. This has helped our bottom line greatly.
• Kronos Workforce Ready has reduced the number of payroll errors and increased productivity by having the timekeeping module flow directly into the payroll module. We used to have them hand send in paper time sheets which we had to key into the old payroll system. That took a lot of time and there was ample opportunity for mistakes.

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