SAP Concur

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Concur
Score 8.0 out of 10
N/A
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
$9
per month
Pricing
SAP Concur
Editions & Modules
Concur Travel and Expense
$9.00
per report (average price)
Offerings
Pricing Offerings
SAP Concur
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SAP Concur
Considered Both Products
SAP Concur
Chose SAP Concur
SAP Concur works perfectly with our SAP systems. Zoho required custom work that was unreliable.
Chose SAP Concur
Compaired to other Travel and expense programs. They are great when it comes to using the Mobile App.
Chose SAP Concur
SAP Concur integrates well with our SAP AP team for payment processing and very easy to reconcile.
Chose SAP Concur
SAP Concur has better integration with SAP
Chose SAP Concur
Concur is a better product.
Chose SAP Concur
We have other SAP ecosystem so picked Concur
Chose SAP Concur
I do not remember other expense tools on top of my mind right now, but using SAP Concur for a while and it is good. I never felt difficulty submitting expense or booking travel related.
Chose SAP Concur
Approval workflow and expense reporting for month end far exceeded what we were getting from Apptricity. The ability to be flexible in customizing Concur to our business was also a lot easier to build out.
Chose SAP Concur
SAP was selected as we its suits well to organisaiton with SAP as ERP in place.
Chose SAP Concur
It's been more than 15 years since I've used another expense reporting product other than Concur Travel and Expense (and Gelco the predecessor Concur) that I don't know another product. This is a testimony to how well Concur Travel and Expense works that no one in the …
Chose SAP Concur
SAP Concur is the top solution available.
Chose SAP Concur
I truly love the mobile app as it adds elegance and convenience, hence allowing me to manage expenses effortlessly on the go. Overall, SAP Concur also transforms potentially tedious tasks into a seamless experience, making it a more effective, efficient, and stress-free tool. …
Chose SAP Concur
SAP Concur is easier to use than Zoho Expense. It provides better and more advanced features along with being easier to learn and use. Similar process were taking more time to complete through Zoho.
Chose SAP Concur
SAP Concur is a full-featured solution with automation and intelligent reporting tools all this helps us to streamline our travel and expense management while saving time and cost. Its also easy to generate reports and navigate through the past trips and expenses for making …
Chose SAP Concur
It is not the same comparison and would not be fair to compare these. These are purpose-built dedicated platforms that integrate with the enterprise's ERP thoroughly and provide contract and S2P services together with insights extraction via purchasing data tools and insights. …
Chose SAP Concur
Other companies I've worked for have used manual systems - CONCUR is definitely superior!
Chose SAP Concur
Basically, before using SAP Concur, I used to use just a simple excel sheet with some additionally functions. The excel tool was nice to have, but many limitations like system connection, automation in case of expenses reporting. No booking function available in the excel, …
Chose SAP Concur
SAP Concur offers cloud-based services that integrate well with each other and the existing systems (ERP, HRMS, or other accounting systems) in organizations.
SAP Concur's solutions help businesses of all sizes automate and streamline their travel and expense management …
Features
SAP Concur
Expense Management
Comparison of Expense Management features of Product A and Product B
SAP Concur
8.4
224 Ratings
5% above category average
Employee Expense Reporting8.7221 Ratings
Corporate Card Reconciliation8.1159 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
SAP Concur
7.8
185 Ratings
2% below category average
Customizable Approval Policies8.2155 Ratings
Financial Document Management8.2128 Ratings
Payment Status Tracking7.9155 Ratings
Payment Audit Trail7.5141 Ratings
Duplicate Bill Detection7.9126 Ratings
Advanced OCR7.1117 Ratings
Electronic Funds Transfer7.7106 Ratings
Best Alternatives
SAP Concur
Small Businesses
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.1 out of 10
Medium-sized Companies
Darwinbox
Darwinbox
Score 8.0 out of 10
Enterprises
Webexpenses
Webexpenses
Score 8.4 out of 10
All AlternativesView all alternatives
User Ratings
SAP Concur
Likelihood to Recommend
8.1
(692 ratings)
Likelihood to Renew
6.5
(29 ratings)
Usability
5.9
(71 ratings)
Availability
7.2
(9 ratings)
Performance
7.2
(6 ratings)
Support Rating
8.9
(36 ratings)
In-Person Training
8.2
(4 ratings)
Online Training
9.6
(4 ratings)
Implementation Rating
8.6
(9 ratings)
Configurability
9.1
(4 ratings)
Ease of integration
8.6
(47 ratings)
Product Scalability
9.6
(47 ratings)
Vendor post-sale
8.8
(5 ratings)
Vendor pre-sale
8.8
(4 ratings)
User Testimonials
SAP Concur
Likelihood to Recommend
SAP Concur
I would highly recommend SAP Concur as it's the best tool for managing all our business travel and expenses in one place. It's very easy to use and has a very dedicated and supportive customer team available 24/7. The mobile app makes it easy to manage all our expenses through an intuitive and user-friendly interface.
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Pros
SAP Concur
  • SAP Concur has mobile applications for iOS and Android devices.
  • It offers capabilities that automate complex and repetitive accounting processes.
  • In addition, SAP Concur offers invoice, travel, and expense modules in one place.
  • It eradicates errors when paying vendors by matching POs, invoices, and receivables.
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Cons
SAP Concur
  • Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data.
  • Concur's setup features may seem a little complicated to certain administrators.
  • Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements.
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Likelihood to Renew
SAP Concur
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
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Usability
SAP Concur
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
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Reliability and Availability
SAP Concur
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
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Performance
SAP Concur
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
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Support Rating
SAP Concur
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
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In-Person Training
SAP Concur
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
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Online Training
SAP Concur
To the point and adapted to user
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Implementation Rating
SAP Concur
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
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Alternatives Considered
SAP Concur
We have not used any other product for travel and expense management. Earlier this process was manual through HR and Accounts department. SAP Concur now makes the bookings and reimbursements process online and easy for us. SAP Concur also keep track and records of all expenses done. Therefore, it helped our teams to manage financials.
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Scalability
SAP Concur
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
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Return on Investment
SAP Concur
  • One of the things that I can notice the most through the use of this software is the ease with which I can make travel reservations for business meetings in other cities.
  • As it is a multifunctional software, it allows us to carry out different tasks, and we can finish in record time, so we can also focus on different tasks that are also important for the proper development of the company.
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ScreenShots

SAP Concur Screenshots

Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app