Likelihood to Recommend Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
Read full review Eptura (formerly Condeco and iOFFICE + SpaceIQ)
As opposed to other systems, Condeco Meeting Room Booking us good when making changes to an existing meeting. Its ability to end a meeting earlier and just use the room panel to clear the appointment is a welcome addition, and the panels were a breeze to set up, which is also a bonus. Read full review Pros It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers. It is simple to add or remove conference rooms and provide details of the conference rooms. I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them. Read full review Eptura (formerly Condeco and iOFFICE + SpaceIQ)
One can book the meeting room on the fly and it will be shown on the Condeco panel. further it will be started or else it will be dropped from the meeting room as well as from Outlook. This ensures proper resource utilization. Meetings can be created from the panel as well, so there's no need to go to the workplace and book a meeting, which saves time. Condeco Enterprise manages both events as well as visitors, which have audit features as well which ensures data integrity as it handles payments and costs. Read full review Cons Incredible complexity on the back end. While its highly configurable nature lends to flexibility, it also makes it a challenge to manage. Support has not been as quick as we'd like when we've needed to reach out. Most likely due to the company recently changing hands, we had real trouble with their billing department attempting to double charge us for our services, and sorting it out took 6 months of back and forth. Read full review Eptura (formerly Condeco and iOFFICE + SpaceIQ)
Condeco's system defaults to booking for the next day. I defaulted to same-day booking so that if I am in a hurry, I don't accidentally book it for the next day (it has happened before). Read full review Likelihood to Renew Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
Read full review Eptura (formerly Condeco and iOFFICE + SpaceIQ)
Usability Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Read full review Eptura (formerly Condeco and iOFFICE + SpaceIQ)
Reliability and Availability Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
Read full review Eptura (formerly Condeco and iOFFICE + SpaceIQ)
Performance The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
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Support Rating Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
Dana Mims Executive Director of Events Management
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Support was helpful and knowledgeable but based overseas (very common for us here in Australia), which made it challenging to manage timezones.
Read full review In-Person Training we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
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Online Training It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
Amy Williams Assistant Production Manager- Notre Dame Studios
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Implementation Rating I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
Read full review Eptura (formerly Condeco and iOFFICE + SpaceIQ)
Alternatives Considered [Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
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There are many meeting room booking products available in the market, such as Skedda, Calanderwiz, etc., and all are providing similar facilities as Condeco. However, the Condeco panels are a unique feature, which is installed outside of the meeting room. The Led screen shows the meeting timeline, with features of meeting booking and editing as well. Overall, it is one of the best product available in the market.
Read full review Scalability We purchased the client, web version, and Outlook plug-in. I'll be honest, we haven't pushed the email part, but I did test it and liked it. After the old program we placed, I have simply been gun-shy about implementing another email plug-in. However, the client for the super users to get department alerts, etc. and the web version for all users to create reservations has been fabulous and easy to use and understand.
Read full review Eptura (formerly Condeco and iOFFICE + SpaceIQ)
Return on Investment The most noticeable improvements in our usage of EMS is our ability to process requests more efficiently using a standardized form that has a professional presentation. Before we began using EMS, we processed our parking requests by simply typing an email with a few details. Pricing was jumbled in with the wording and clients often did not read the fine print. EMS has definitely made an impact with projecting a professional image to our clients when they receive confirmations and invoices. Read full review Eptura (formerly Condeco and iOFFICE + SpaceIQ)
The implementation of Condeco helped to manage office space and limit the number of employees during Covid, so the ROI is worth it. Easy to use and user-friendly interface helped employees to be independent of the HR support team in a way where all the parameters and configuration are done within the Condeco software. Read full review ScreenShots