What users are saying about
36 Ratings
36 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Confirmit

Confirmit is an excellent tool for data collection and top-level analysis. With the ability to collect data across web, mobile, and even legacy CAPI environments it is flexible enough to cover almost any need. The analysis and Reporting tools are not as powerful or in-depth as stand-alone products but they are continually improving and are often all that is needed for most reports. Overall, updates and patches could be more frequent or address glaring needs in a more timely manner (such as Chrome support) but overall it is an excellent application and definitely beats out the other two enterprise level tools I have used.
Jason Fryer profile photo

Feature Rating Comparison

Survey Format & Appearance

Confirmit
7.7
Survey templates
Confirmit
7.6
Themes
Confirmit
7.6
Custom logo/branding
Confirmit
7.8

Survey Content

Confirmit
7.3
Changes to live survey
Confirmit
8.2
Question design help
Confirmit
6.0
Multiple question types
Confirmit
7.6

Survey Logic

Confirmit
7.3
Survey logic flexibility
Confirmit
7.3

Survey Reporting & Analytics

Confirmit
6.9
Response tracking
Confirmit
6.8
Data export
Confirmit
7.4
Standard reports
Confirmit
7.1
Custom reports
Confirmit
7.0
Analytics
Confirmit
6.3

Survey Administration & Security

Confirmit
7.6
Access controls
Confirmit
7.2
Compliance
Confirmit
7.9

Survey Distribution

Confirmit
6.5
Vendor-offered crowdsourcing
Confirmit
6.7
Respondent restrictions
Confirmit
6.3

Pros

  • I like how many functions it is able to carry out. It can handle in-depth survey logic that other programs cannot (such as SurveyMonkey).
  • I also like that if we are unsure of how to add the logic we need support is always available and ready to assist.
No photo available

Cons

  • Browsers full functionality should be improved/implemented. There are some advantages using different browsers than IE.
Juan Francisco Sanchez Cadena profile photo

Likelihood to Renew

Confirmit9.0
Based on 19 answers
It does what it needs to and there isn't another company on the market that has a compelling enough reason to go through all the hassle and cost of switching.
No photo available

Usability

Confirmit7.1
Based on 5 answers
It's one of the more user-friendly packages I have used.
Rachel Cummins profile photo

Support

Confirmit8.0
Based on 3 answers
The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
No photo available

Implementation

Confirmit9.0
Based on 2 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.
No photo available

Alternatives Considered

Qualtrix -- this program is more limited on the data management side of things but the user interface is much easier to use. Anyone could program a survey with this program.
Madison Lukaczyk profile photo

Return on Investment

  • Learned more about the devices people are using to take online surveys.
  • Call center is easily able to call records which has made them more efficient.
Madison Lukaczyk profile photo

Pricing Details

Confirmit

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details