What users are saying about
37 Ratings
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Score 4.4 out of 100
11 Ratings
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Score 8 out of 100

Likelihood to Recommend

Confirmit

They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
Anonymous | TrustRadius Reviewer

FluidSurveys (Discontinued)

For surveys, and for centralized info-gathering, FluidSurveys provides an excellent solution. There are other programs out there which provide a wider range of solutions (i.e., they can be used for surveying AND comprehensive online engagement, rather than just a data-gathering type of consultation); however, for programming and implementing surveys, FluidSurveys has an effective variety of strengths and options that make it optimal for users who are focused specifically on surveys.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Confirmit
7.7
FluidSurveys (Discontinued)
Survey templates
Confirmit
7.6
FluidSurveys (Discontinued)
Themes
Confirmit
7.6
FluidSurveys (Discontinued)
Custom logo/branding
Confirmit
7.8
FluidSurveys (Discontinued)

Survey Content

Confirmit
7.3
FluidSurveys (Discontinued)
Changes to live survey
Confirmit
8.2
FluidSurveys (Discontinued)
Question design help
Confirmit
6.0
FluidSurveys (Discontinued)
Multiple question types
Confirmit
7.6
FluidSurveys (Discontinued)

Survey Logic

Confirmit
7.3
FluidSurveys (Discontinued)
Survey logic flexibility
Confirmit
7.3
FluidSurveys (Discontinued)

Survey Reporting & Analytics

Confirmit
6.9
FluidSurveys (Discontinued)
Response tracking
Confirmit
6.8
FluidSurveys (Discontinued)
Data export
Confirmit
7.4
FluidSurveys (Discontinued)
Standard reports
Confirmit
7.1
FluidSurveys (Discontinued)
Custom reports
Confirmit
7.0
FluidSurveys (Discontinued)
Analytics
Confirmit
6.3
FluidSurveys (Discontinued)

Survey Administration & Security

Confirmit
7.6
FluidSurveys (Discontinued)
Access controls
Confirmit
7.2
FluidSurveys (Discontinued)
Compliance
Confirmit
7.9
FluidSurveys (Discontinued)

Survey Distribution

Confirmit
6.5
FluidSurveys (Discontinued)
Vendor-offered crowdsourcing
Confirmit
6.7
FluidSurveys (Discontinued)
Respondent restrictions
Confirmit
6.3
FluidSurveys (Discontinued)

Pros

Confirmit

  • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
  • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
  • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
Jason Fryer | TrustRadius Reviewer

FluidSurveys (Discontinued)

  • User-friendly. For the majority of the general and basic tools you can use with FluidSurveys to build surveys are simple to use and intuitive. When certain issues come up, the service is quick (chat room) and effective.
  • Anonymity: the software has the reputation of being safer in terms of safeguarding private information the respondents share by answering surveys (this is mainly due to the fact that the servers are in Canada). Thus, indirectly, they increase response rates.
  • Extensive possibilities: FluidSurveys offers a plethora of possibilities and options that really renders the experience interesting in terms of micro-managing each details of the surveys you are sending out there. When the invitation leaves by email, it is exactly how you want it.
Anonymous | TrustRadius Reviewer

Cons

Confirmit

  • Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
  • Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
  • Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
Hector Gutierrez | TrustRadius Reviewer

FluidSurveys (Discontinued)

  • There should be more flexibility and customizability with regard to survey design (e.g. background, fonts...)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confirmit

Confirmit 9.0
Based on 19 answers
From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
Juan Francisco Sanchez Cadena | TrustRadius Reviewer

FluidSurveys (Discontinued)

FluidSurveys (Discontinued) 9.0
Based on 3 answers
Note: I am responding to this question as a user of the system and not a representative of my organization.

On a personal level/as a user only, I would definitely continue to use FluidSurveys.On a personal level/as a user only, I would definitely continue to use FluidSurveys.
Anonymous | TrustRadius Reviewer

Usability

Confirmit

Confirmit 7.1
Based on 5 answers
Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
Hector Gutierrez | TrustRadius Reviewer

FluidSurveys (Discontinued)

FluidSurveys (Discontinued) 9.0
Based on 1 answer
I think the average person can very quickly pick up on the basics of the system: they would have no problems programming and launching a basic survey. Organizations may benefit from having people of different backgrounds getting their hands dirty in the system: at a minimum, both web programmers and opinion research advisors should be solicited for input or help.
Anonymous | TrustRadius Reviewer

Support

Confirmit

Confirmit 8.0
Based on 3 answers
The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
Anonymous | TrustRadius Reviewer

FluidSurveys (Discontinued)

No score
No answers yet
No answers on this topic

Implementation

Confirmit

Confirmit 9.0
Based on 2 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.
Anonymous | TrustRadius Reviewer

FluidSurveys (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Confirmit

Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
Salah Khoury | TrustRadius Reviewer

FluidSurveys (Discontinued)

Although I do not have much experience with Survey Monkey, the only two reasons why I choose FluidSurveys is that clients demand it (privacy and anonymity) and because managing multiple surveys at a time is easier.As for ODK Collect, I think it is a valuable alternative to FluidSurveys if you have time to learn the coding (not very complicated). ODK is a little less user friendly and you cannot address small details as you can with FluidSurveys (e.g.: formatting).
Anonymous | TrustRadius Reviewer

Return on Investment

Confirmit

  • I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
  • I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.
Anonymous | TrustRadius Reviewer

FluidSurveys (Discontinued)

  • Confidentiality of data is a big concern for our company, and we feel more secure working with a Canadian company. Our clients feel more secure, too.
Anonymous | TrustRadius Reviewer

Pricing Details

Confirmit

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FluidSurveys (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Confirmit
7.8
FluidSurveys (Discontinued)
8.7

Likelihood to Renew

Confirmit
9.0
FluidSurveys (Discontinued)
9.0

Usability

Confirmit
7.1
FluidSurveys (Discontinued)
9.0

Support

Confirmit
8.0
FluidSurveys (Discontinued)

Implementation

Confirmit
9.0
FluidSurveys (Discontinued)

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