What users are saying about
37 Ratings
6 Ratings
37 Ratings
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Score 3.2 out of 100
6 Ratings
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Score 6 out of 100

Likelihood to Recommend

Confirmit

They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
Anonymous | TrustRadius Reviewer

KeySurvey

It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
Zee Gimon | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Confirmit
7.7
KeySurvey
8.8
Survey templates
Confirmit
7.6
KeySurvey
9.1
Themes
Confirmit
7.6
KeySurvey
8.2
Custom logo/branding
Confirmit
7.8
KeySurvey
9.1

Survey Content

Confirmit
7.3
KeySurvey
8.8
Changes to live survey
Confirmit
8.2
KeySurvey
8.2
Question design help
Confirmit
6.0
KeySurvey
9.1
Multiple question types
Confirmit
7.6
KeySurvey
9.1

Survey Logic

Confirmit
7.3
KeySurvey
9.1
Survey logic flexibility
Confirmit
7.3
KeySurvey
9.1

Survey Reporting & Analytics

Confirmit
6.9
KeySurvey
9.1
Response tracking
Confirmit
6.8
KeySurvey
9.1
Data export
Confirmit
7.4
KeySurvey
9.1
Standard reports
Confirmit
7.1
KeySurvey
9.1
Custom reports
Confirmit
7.0
KeySurvey
9.1
Analytics
Confirmit
6.3
KeySurvey
9.1

Survey Administration & Security

Confirmit
7.6
KeySurvey
8.6
Access controls
Confirmit
7.2
KeySurvey
9.1
Compliance
Confirmit
7.9
KeySurvey
8.2

Survey Distribution

Confirmit
6.5
KeySurvey
8.2
Vendor-offered crowdsourcing
Confirmit
6.7
KeySurvey
Respondent restrictions
Confirmit
6.3
KeySurvey
8.2

Pros

Confirmit

  • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
  • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
  • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
Jason Fryer | TrustRadius Reviewer

KeySurvey

  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
Nancy Melton | TrustRadius Reviewer

Cons

Confirmit

  • Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
  • Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
  • Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
Hector Gutierrez | TrustRadius Reviewer

KeySurvey

  • Based on our usage we didn't face issues using KeySurvey
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confirmit

Confirmit 9.0
Based on 19 answers
From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
Juan Francisco Sanchez Cadena | TrustRadius Reviewer

KeySurvey

KeySurvey 8.5
Based on 2 answers
This decision is out of my hands.
Nancy Melton | TrustRadius Reviewer

Usability

Confirmit

Confirmit 7.1
Based on 5 answers
Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
Hector Gutierrez | TrustRadius Reviewer

KeySurvey

No score
No answers yet
No answers on this topic

Support Rating

Confirmit

Confirmit 8.0
Based on 3 answers
The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
Anonymous | TrustRadius Reviewer

KeySurvey

KeySurvey 9.1
Based on 1 answer
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
Zee Gimon | TrustRadius Reviewer

Implementation Rating

Confirmit

Confirmit 9.0
Based on 2 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.
Anonymous | TrustRadius Reviewer

KeySurvey

No score
No answers yet
No answers on this topic

Alternatives Considered

Confirmit

Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
Salah Khoury | TrustRadius Reviewer

KeySurvey

In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
Zee Gimon | TrustRadius Reviewer

Return on Investment

Confirmit

  • I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
  • I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.
Anonymous | TrustRadius Reviewer

KeySurvey

  • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
  • Improved customer service based on clients feedback
  • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
Anonymous | TrustRadius Reviewer

Pricing Details

Confirmit

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KeySurvey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Confirmit
7.8
KeySurvey
8.2

Likelihood to Renew

Confirmit
9.0
KeySurvey
8.5

Usability

Confirmit
7.1
KeySurvey

Support Rating

Confirmit
8.0
KeySurvey
9.1

Implementation Rating

Confirmit
9.0
KeySurvey

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