What users are saying about
37 Ratings
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Top Rated
1880 Ratings
37 Ratings
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Score 3.2 out of 100

Mailchimp

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Top Rated
1880 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Confirmit

They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Confirmit
7.7
Mailchimp
Survey templates
Confirmit
7.6
Mailchimp
Themes
Confirmit
7.6
Mailchimp
Custom logo/branding
Confirmit
7.8
Mailchimp

Survey Content

Confirmit
7.3
Mailchimp
Changes to live survey
Confirmit
8.2
Mailchimp
Question design help
Confirmit
6.0
Mailchimp
Multiple question types
Confirmit
7.6
Mailchimp

Survey Logic

Confirmit
7.3
Mailchimp
Survey logic flexibility
Confirmit
7.3
Mailchimp

Survey Reporting & Analytics

Confirmit
6.9
Mailchimp
Response tracking
Confirmit
6.8
Mailchimp
Data export
Confirmit
7.4
Mailchimp
Standard reports
Confirmit
7.1
Mailchimp
Custom reports
Confirmit
7.0
Mailchimp
Analytics
Confirmit
6.3
Mailchimp

Survey Administration & Security

Confirmit
7.6
Mailchimp
Access controls
Confirmit
7.2
Mailchimp
Compliance
Confirmit
7.9
Mailchimp

Survey Distribution

Confirmit
6.5
Mailchimp
Vendor-offered crowdsourcing
Confirmit
6.7
Mailchimp
Respondent restrictions
Confirmit
6.3
Mailchimp

Email & Online Marketing

Confirmit
Mailchimp
8.1
WYSIWYG email editor
Confirmit
Mailchimp
8.5
Dynamic content
Confirmit
Mailchimp
7.8
Ability to test dynamic content
Confirmit
Mailchimp
7.9
Landing pages
Confirmit
Mailchimp
7.6
A/B testing
Confirmit
Mailchimp
7.8
Mobile optimization
Confirmit
Mailchimp
8.6
Email deliverability reporting
Confirmit
Mailchimp
8.8
List management
Confirmit
Mailchimp
8.3
Triggered drip sequences
Confirmit
Mailchimp
7.7

Lead Management

Confirmit
Mailchimp
9.2
Lead nurturing
Confirmit
Mailchimp
6.9
Lead scoring and grading
Confirmit
Mailchimp
10.0
Data quality management
Confirmit
Mailchimp
10.0
Automated sales alerts and tasks
Confirmit
Mailchimp
10.0

Campaign Management

Confirmit
Mailchimp
10.0
Calendaring
Confirmit
Mailchimp
10.0
Event/webinar marketing
Confirmit
Mailchimp
10.0

Social Media Marketing

Confirmit
Mailchimp
10.0
Social sharing and campaigns
Confirmit
Mailchimp
10.0
Social profile integration
Confirmit
Mailchimp
10.0

Reporting & Analytics

Confirmit
Mailchimp
7.7
Dashboards
Confirmit
Mailchimp
7.7
Standard reports
Confirmit
Mailchimp
8.2
Custom reports
Confirmit
Mailchimp
7.3

Platform & Infrastructure

Confirmit
Mailchimp
8.5
API
Confirmit
Mailchimp
9.0
Role-based workflow & approvals
Confirmit
Mailchimp
10.0
Customizability
Confirmit
Mailchimp
6.4
Integration with Salesforce.com
Confirmit
Mailchimp
8.5
Integration with Microsoft Dynamics CRM
Confirmit
Mailchimp
8.5
Integration with SugarCRM
Confirmit
Mailchimp
8.5

Pros

Confirmit

  • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
  • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
  • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
Jason Fryer | TrustRadius Reviewer

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

Cons

Confirmit

  • Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
  • Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
  • Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
Hector Gutierrez | TrustRadius Reviewer

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

Likelihood to Renew

Confirmit

Confirmit 9.0
Based on 19 answers
From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
Juan Francisco Sanchez Cadena | TrustRadius Reviewer

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

Usability

Confirmit

Confirmit 7.1
Based on 5 answers
Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
Hector Gutierrez | TrustRadius Reviewer

Mailchimp

Mailchimp 8.5
Based on 138 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

Reliability and Availability

Confirmit

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Performance

Confirmit

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Support Rating

Confirmit

Confirmit 8.0
Based on 3 answers
The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

Implementation Rating

Confirmit

Confirmit 9.0
Based on 2 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Alternatives Considered

Confirmit

Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
Salah Khoury | TrustRadius Reviewer

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

Scalability

Confirmit

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Return on Investment

Confirmit

  • I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
  • I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.
Anonymous | TrustRadius Reviewer

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

Screenshots

Pricing Details

Confirmit

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Confirmit
7.8
Mailchimp
8.4

Likelihood to Renew

Confirmit
9.0
Mailchimp
9.4

Usability

Confirmit
7.1
Mailchimp
8.5

Reliability and Availability

Confirmit
Mailchimp
10.0

Performance

Confirmit
Mailchimp
10.0

Support Rating

Confirmit
8.0
Mailchimp
10.0

Implementation Rating

Confirmit
9.0
Mailchimp
8.8

Scalability

Confirmit
Mailchimp
9.3

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