What users are saying about
37 Ratings
16 Ratings
37 Ratings
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Score 3.2 out of 100
16 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Confirmit

They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
Anonymous | TrustRadius Reviewer

Medallia

Any customer service industry would benefit from implementing Medallia. This is your one-stop-shop for everything surveying and data analytics. I have personally seen this successfully implemented in both software companies and retail. Medallia offers multiple integration options to create connected applications in your business. This is designed as an enterprise solution, smaller businesses may find it difficult to justify the cost.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Confirmit
7.7
Medallia
Survey templates
Confirmit
7.6
Medallia
Themes
Confirmit
7.6
Medallia
Custom logo/branding
Confirmit
7.8
Medallia

Survey Content

Confirmit
7.3
Medallia
Changes to live survey
Confirmit
8.2
Medallia
Question design help
Confirmit
6.0
Medallia
Multiple question types
Confirmit
7.6
Medallia

Survey Logic

Confirmit
7.3
Medallia
Survey logic flexibility
Confirmit
7.3
Medallia

Survey Reporting & Analytics

Confirmit
6.9
Medallia
Response tracking
Confirmit
6.8
Medallia
Data export
Confirmit
7.4
Medallia
Standard reports
Confirmit
7.1
Medallia
Custom reports
Confirmit
7.0
Medallia
Analytics
Confirmit
6.3
Medallia

Survey Administration & Security

Confirmit
7.6
Medallia
Access controls
Confirmit
7.2
Medallia
Compliance
Confirmit
7.9
Medallia

Survey Distribution

Confirmit
6.5
Medallia
Vendor-offered crowdsourcing
Confirmit
6.7
Medallia
Respondent restrictions
Confirmit
6.3
Medallia

Pros

Confirmit

  • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
  • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
  • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
Jason Fryer | TrustRadius Reviewer

Medallia

  • Integration with Salesforce: Medallia can be fully integrated with Salesforce or other CRM systems with all the data in both places and Account Managers/Sales, CSM's, Support, Onboarding, executives, etc., never have to leave SF and they have a Dashboard in SF tailored to their role. All data is available in real-time.
  • Closed loop: Great closed-loop where alerts are sent out to the right person in real time if there is a detractor or dissatisfied customer. This means you can contact the customer within 24 hours, which wows your customers and makes it easy to move to customers from a Detractor to a Promoter.
  • Actionable insights: Medallia has amazing dashboards, that give you the data you need along with text analytics to make changes based on your customer needs, pain points and trends. It gives you all the tools you need to take the right actions to improve you customer experience and the bottom-line.
Noomi Codon | TrustRadius Reviewer

Cons

Confirmit

  • Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
  • Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
  • Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
Hector Gutierrez | TrustRadius Reviewer

Medallia

  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confirmit

Confirmit 9.0
Based on 19 answers
From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
Juan Francisco Sanchez Cadena | TrustRadius Reviewer

Medallia

No score
No answers yet
No answers on this topic

Usability

Confirmit

Confirmit 7.1
Based on 5 answers
Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
Hector Gutierrez | TrustRadius Reviewer

Medallia

Medallia 10.0
Based on 1 answer
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Anonymous | TrustRadius Reviewer

Support Rating

Confirmit

Confirmit 8.0
Based on 3 answers
The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
Anonymous | TrustRadius Reviewer

Medallia

Medallia 10.0
Based on 1 answer
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Anonymous | TrustRadius Reviewer

Implementation Rating

Confirmit

Confirmit 9.0
Based on 2 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.
Anonymous | TrustRadius Reviewer

Medallia

No score
No answers yet
No answers on this topic

Alternatives Considered

Confirmit

Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
Salah Khoury | TrustRadius Reviewer

Medallia

If you have a very large business with multiple outlets, Medallia is a reasonable choice to make because of the major scalability and the vast amounts of data you can collect. If you are a small, one-off, or independent business, it can be very costly and not all of the tools are necessary for you. I do not like the user experience or report visualizations as much as the reports on Revinate and TrustYou. Revinate is my favorite of the three so far.
Emily Penfold Dailey | TrustRadius Reviewer

Return on Investment

Confirmit

  • I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
  • I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.
Anonymous | TrustRadius Reviewer

Medallia

  • You have full visibility into what your customers are thinking on a wide spectrum, allowing you to get out of specific anecdotes and really determine your strengths and weaknesses.
  • You'll be able to make your customers feel more valued in asking for their feedback in improving, adding another layer of positive to the customer experience.
  • Medallia will help your employees learn what they're doing well and where they can get better, automatically helping to keep all of your employees continuously improve.
Andrew Mishler | TrustRadius Reviewer

Pricing Details

Confirmit

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Medallia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Confirmit
7.8
Medallia
7.0

Likelihood to Renew

Confirmit
9.0
Medallia

Usability

Confirmit
7.1
Medallia
10.0

Support Rating

Confirmit
8.0
Medallia
10.0

Implementation Rating

Confirmit
9.0
Medallia

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