What users are saying about
37 Ratings
1 Ratings
37 Ratings
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Score 3.2 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

Confirmit

They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
Anonymous | TrustRadius Reviewer

Peakon

Peakon is a very simple way to get valuable feedback about your company. For very very small teams, it would be difficult to keep the results anonymous even though Peakon aggregates responses for small teams. Aside from that, it's difficult to think of a company that wouldn't benefit from such a quick, clean survey every few weeks. Especially in large companies, where leadership can start to get separated from the levels below, this sort of feedback is critical.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Confirmit
7.7
Peakon
Survey templates
Confirmit
7.6
Peakon
Themes
Confirmit
7.6
Peakon
Custom logo/branding
Confirmit
7.8
Peakon

Survey Content

Confirmit
7.3
Peakon
Changes to live survey
Confirmit
8.2
Peakon
Question design help
Confirmit
6.0
Peakon
Multiple question types
Confirmit
7.6
Peakon

Survey Logic

Confirmit
7.3
Peakon
Survey logic flexibility
Confirmit
7.3
Peakon

Survey Reporting & Analytics

Confirmit
6.9
Peakon
Response tracking
Confirmit
6.8
Peakon
Data export
Confirmit
7.4
Peakon
Standard reports
Confirmit
7.1
Peakon
Custom reports
Confirmit
7.0
Peakon
Analytics
Confirmit
6.3
Peakon

Survey Administration & Security

Confirmit
7.6
Peakon
Access controls
Confirmit
7.2
Peakon
Compliance
Confirmit
7.9
Peakon

Survey Distribution

Confirmit
6.5
Peakon
Vendor-offered crowdsourcing
Confirmit
6.7
Peakon
Respondent restrictions
Confirmit
6.3
Peakon

Pros

Confirmit

  • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
  • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
  • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
Jason Fryer | TrustRadius Reviewer

Peakon

  • Peakon looks beautiful and feels very light, which is comforting when you're (potentially) giving negative feedback and feel anxious. The emails are friendly and the survey is super clean.
  • The surveys are very easy to navigate. You can answer as many or as few questions as you like, skipping forward and backward, and choosing to provide comments when you want. It's low pressure and feels flexible.
  • The HR department is able to respond to your comments. You can then have a back and forth conversation while remaining anonymous. This really helps employees further explain and contextualize their survey comments without identifying themselves personally.
Anonymous | TrustRadius Reviewer

Cons

Confirmit

  • Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
  • Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
  • Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
Hector Gutierrez | TrustRadius Reviewer

Peakon

  • There doesn't seem to be a way to see my previous responses to survey questions. I would be very interested to see how my answers have changed over time -- that would be a great insight.
  • The questions never change. As a user, I don't know if this is because our HR department doesn't change them or inflexibility on Peakon's side, but it can make filling out the survey over and over again a chore. Sometimes when a problem persists, it feels like my comments are just going into the void.
  • The number rating system (NPS) isn't always the best way to respond to some questions, although there is always the option to provide written context to your choice.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confirmit

Confirmit 9.0
Based on 19 answers
From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
Juan Francisco Sanchez Cadena | TrustRadius Reviewer

Peakon

No score
No answers yet
No answers on this topic

Usability

Confirmit

Confirmit 7.1
Based on 5 answers
Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
Hector Gutierrez | TrustRadius Reviewer

Peakon

No score
No answers yet
No answers on this topic

Support Rating

Confirmit

Confirmit 8.0
Based on 3 answers
The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
Anonymous | TrustRadius Reviewer

Peakon

No score
No answers yet
No answers on this topic

Implementation Rating

Confirmit

Confirmit 9.0
Based on 2 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.
Anonymous | TrustRadius Reviewer

Peakon

No score
No answers yet
No answers on this topic

Alternatives Considered

Confirmit

Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
Salah Khoury | TrustRadius Reviewer

Peakon

SurveyMonkey is a great survey tool that also allows responders to stay anonymous, but I think Peakon is more effective for corporate feedback. It offers more reports and analytics specifically for HR and feels more professional. We often use SurveyMonkey for more lighthearted surveys (e.g., what to eat for team lunch) while keeping Peakon for employee feedback.
Anonymous | TrustRadius Reviewer

Return on Investment

Confirmit

  • I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
  • I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.
Anonymous | TrustRadius Reviewer

Peakon

  • When HR makes changes based on the feedback from Peakon, it increases employee happiness and engagement. (On the flip side, if survey responses are frequently ignored, it can make employees feel even more disconnected.)
  • Because employees can stay anonymous through Peakon, they are more likely to give important honest feedback they might otherwise be too afraid or shy to say.
  • Peakon streamlines communication with HR. Employees know the survey comes every two weeks and may hold off on bothering HR with minor feedback and wait instead for the survey. This can help save time and consolidate employee feedback in one place.
Anonymous | TrustRadius Reviewer

Pricing Details

Confirmit

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Peakon

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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