What users are saying about
38 Ratings
31 Ratings
38 Ratings
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Score 8.9 out of 100
31 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Survey Format & Appearance

    7.7

    Confirmit

    77%

    SoGoSurvey

    Feature Set Not Supported
    N/A
    Confirmit ranks higher in 3/3 features

    Survey templates

    7.6
    76%
    4 Ratings
    N/A
    0 Ratings

    Themes

    7.6
    76%
    4 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    7.8
    78%
    4 Ratings
    N/A
    0 Ratings

    Survey Content

    7.3

    Confirmit

    73%

    SoGoSurvey

    Feature Set Not Supported
    N/A
    Confirmit ranks higher in 3/3 features

    Changes to live survey

    8.2
    82%
    4 Ratings
    N/A
    0 Ratings

    Question design help

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Multiple question types

    7.6
    76%
    4 Ratings
    N/A
    0 Ratings

    Survey Logic

    7.3

    Confirmit

    73%

    SoGoSurvey

    Feature Set Not Supported
    N/A
    Confirmit ranks higher in 1/1 features

    Survey logic flexibility

    7.3
    73%
    4 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    6.9

    Confirmit

    69%

    SoGoSurvey

    Feature Set Not Supported
    N/A
    Confirmit ranks higher in 5/5 features

    Response tracking

    6.8
    68%
    4 Ratings
    N/A
    0 Ratings

    Data export

    7.4
    74%
    4 Ratings
    N/A
    0 Ratings

    Standard reports

    7.1
    71%
    4 Ratings
    N/A
    0 Ratings

    Custom reports

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Analytics

    6.3
    63%
    3 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    7.6

    Confirmit

    76%

    SoGoSurvey

    Feature Set Not Supported
    N/A
    Confirmit ranks higher in 2/2 features

    Access controls

    7.2
    72%
    4 Ratings
    N/A
    0 Ratings

    Compliance

    7.9
    79%
    3 Ratings
    N/A
    0 Ratings

    Survey Distribution

    6.5

    Confirmit

    65%

    SoGoSurvey

    Feature Set Not Supported
    N/A
    Confirmit ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Respondent restrictions

    6.3
    63%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Confirmit is rated higher in 1 area: Likelihood to Renew
    • SoGoSurvey is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.8

    Confirmit

    78%
    22 Ratings
    8.7

    SoGoSurvey

    87%
    28 Ratings

    Likelihood to Renew

    9.0

    Confirmit

    90%
    19 Ratings
    8.6

    SoGoSurvey

    86%
    2 Ratings

    Usability

    7.1

    Confirmit

    71%
    5 Ratings
    8.6

    SoGoSurvey

    86%
    18 Ratings

    Support Rating

    8.0

    Confirmit

    80%
    6 Ratings
    9.0

    SoGoSurvey

    90%
    18 Ratings

    Implementation Rating

    9.0

    Confirmit

    90%
    4 Ratings

    SoGoSurvey

    N/A
    0 Ratings

    Likelihood to Recommend

    Confirmit

    They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
    Anonymous | TrustRadius Reviewer

    SoGoSurvey

    We use Sogosurvey to obtain feedback from course candidates after they have attended a course. This is invaluable to us as the candidates can complete the feedback in their own time after the course is completed rather than them having to do it while attending the course.We also use SoGoSurvey to get feedback from our volunteer instructors who work for other organizations and at different hours so the ability for them to complete the surveys in their own time is invaluable.
    Craig Stewart | TrustRadius Reviewer

    Pros

    Confirmit

    • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
    • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
    • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
    Jason Fryer | TrustRadius Reviewer

    SoGoSurvey

    • Easy to use - easy to create surveys, send to participants and review the results
    • The library of ready to use templates is so helpful!
    • The large variety of question types helps to keep the survey interesting for the participant.
    • The "smart" question logic is amazing. I love having a follow up question appear depending on how the participant answers a previous question.
    Meghan Kidder | TrustRadius Reviewer

    Cons

    Confirmit

    • Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
    • Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
    • Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
    Hector Gutierrez | TrustRadius Reviewer

    SoGoSurvey

    • Providing users the ability to follow along a specific question example (eg. placeholder text in questions that users can see what the answer might look like)
    • Better media management and implementation (eg. placing images/videos/gifs/etc. as standalone assets in the survey)
    • Making the images added into a survey responsive to the screen they are being viewed on (eg. any images added to a survey do not adjust to the size of the screen, consequently showing up very small on mobile/tablet view)
    • Exporting the survey to Word looks horrible - we'd love if the survey could be exported the way it looks when live into a similar-looking Word document or template
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Confirmit

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SoGoSurvey

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Confirmit

    Confirmit 9.0
    Based on 19 answers
    From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
    Juan Francisco Sanchez Cadena | TrustRadius Reviewer

    SoGoSurvey

    SoGoSurvey 8.6
    Based on 2 answers
    Will definitely use the software again as soon as we need another survey to be conducted.
    Garen Lafser | TrustRadius Reviewer

    Usability

    Confirmit

    Confirmit 7.1
    Based on 5 answers
    Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
    Hector Gutierrez | TrustRadius Reviewer

    SoGoSurvey

    SoGoSurvey 8.6
    Based on 18 answers
    Very easy to use. My only challenge was the features offered in their Plus package didn't offer everything I would have liked (e.g. branching). The other area for improvement would be to allow an easier transition between Tracking and Reports.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Confirmit

    Confirmit 8.0
    Based on 6 answers
    The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
    Anonymous | TrustRadius Reviewer

    SoGoSurvey

    SoGoSurvey 9.0
    Based on 18 answers
    I had an issue whereby I used a free trial that ended, locking me out of my account. I contacted their customer service to help with this issue, which they resolved in under half an hour. I was extremely impressed with their speed and quality of service, which led me to filling out this review!
    David Slade | TrustRadius Reviewer

    Implementation Rating

    Confirmit

    Confirmit 9.0
    Based on 4 answers
    Should let the professionals handle implementation, don't have only the operations team at your company do it.
    Anonymous | TrustRadius Reviewer

    SoGoSurvey

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Confirmit

    Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
    Salah Khoury | TrustRadius Reviewer

    SoGoSurvey

    I find SoGoSurvey to be a powerful software and yet easy to use. Other software that I have used in the past would take a long time to build and edit and set up different logic. It was usually painful to make changes to surveys that were live. The distribution of surveys through anonymous channels was either missing or misleading. SoGoSurvey gives us the ability to design quickly, edit quickly and convert any survey into an anonymous survey.
    Harris Kahn | TrustRadius Reviewer

    Return on Investment

    Confirmit

    • I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
    • I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.
    Anonymous | TrustRadius Reviewer

    SoGoSurvey

    • Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money.
    • Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are.
    • Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards.
    • Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed.
    Anonymous | TrustRadius Reviewer

    Screenshots

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