What users are saying about
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 38 reviews and ratings
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 31 reviews and ratings
Feature Set Ratings
Survey Format & Appearance

7.7
Confirmit
77%

SoGoSurvey
Feature Set Not Supported
N/A
Confirmit ranks higher in 3/3 features
Confirmit ranks higher in 3/3 features
Survey templates

7.6
76%
4 Ratings

N/A
0 Ratings
Themes

7.6
76%
4 Ratings

N/A
0 Ratings
Custom logo/branding

7.8
78%
4 Ratings

N/A
0 Ratings
Survey Content

7.3
Confirmit
73%

SoGoSurvey
Feature Set Not Supported
N/A
Confirmit ranks higher in 3/3 features
Confirmit ranks higher in 3/3 features
Changes to live survey

8.2
82%
4 Ratings

N/A
0 Ratings
Question design help

6.0
60%
3 Ratings

N/A
0 Ratings
Multiple question types

7.6
76%
4 Ratings

N/A
0 Ratings
Survey Logic

7.3
Confirmit
73%

SoGoSurvey
Feature Set Not Supported
N/A
Confirmit ranks higher in 1/1 features
Confirmit ranks higher in 1/1 features
Survey logic flexibility

7.3
73%
4 Ratings

N/A
0 Ratings
Survey Reporting & Analytics

6.9
Confirmit
69%

SoGoSurvey
Feature Set Not Supported
N/A
Confirmit ranks higher in 5/5 features
Confirmit ranks higher in 5/5 features
Response tracking

6.8
68%
4 Ratings

N/A
0 Ratings
Data export

7.4
74%
4 Ratings

N/A
0 Ratings
Standard reports

7.1
71%
4 Ratings

N/A
0 Ratings
Custom reports

7.0
70%
4 Ratings

N/A
0 Ratings
Analytics

6.3
63%
3 Ratings

N/A
0 Ratings
Survey Administration & Security

7.6
Confirmit
76%

SoGoSurvey
Feature Set Not Supported
N/A
Confirmit ranks higher in 2/2 features
Confirmit ranks higher in 2/2 features
Access controls

7.2
72%
4 Ratings

N/A
0 Ratings
Compliance

7.9
79%
3 Ratings

N/A
0 Ratings
Survey Distribution

6.5
Confirmit
65%

SoGoSurvey
Feature Set Not Supported
N/A
Confirmit ranks higher in 2/2 features
Confirmit ranks higher in 2/2 features
Vendor-offered crowdsourcing

6.7
67%
2 Ratings

N/A
0 Ratings
Respondent restrictions

6.3
63%
3 Ratings

N/A
0 Ratings
Attribute Ratings
- Confirmit is rated higher in 1 area: Likelihood to Renew
- SoGoSurvey is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

7.8
Confirmit
78%
22 Ratings

8.7
SoGoSurvey
87%
28 Ratings
Likelihood to Renew

9.0
Confirmit
90%
19 Ratings

8.6
SoGoSurvey
86%
2 Ratings
Usability

7.1
Confirmit
71%
5 Ratings

8.6
SoGoSurvey
86%
18 Ratings
Support Rating

8.0
Confirmit
80%
6 Ratings

9.0
SoGoSurvey
90%
18 Ratings
Implementation Rating

9.0
Confirmit
90%
4 Ratings

SoGoSurvey
N/A
0 Ratings
Likelihood to Recommend
Confirmit
They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex

Verified User
Project Manager in Research & Development
Management Consulting Company, 11-50 employeesSoGoSurvey
We use Sogosurvey to obtain feedback from course candidates after they have attended a course. This is invaluable to us as the candidates can complete the feedback in their own time after the course is completed rather than them having to do it while attending the course.We also use SoGoSurvey to get feedback from our volunteer instructors who work for other organizations and at different hours so the ability for them to complete the surveys in their own time is invaluable.
I.T. Lead
BASICS ScotlandNon-profit Organization Management, 1-10 employees
Pros
Confirmit
- Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
- Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
- Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
Survey Programmer
Carbonview ResearchMarket Research, 11-50 employees
SoGoSurvey
- Easy to use - easy to create surveys, send to participants and review the results
- The library of ready to use templates is so helpful!
- The large variety of question types helps to keep the survey interesting for the participant.
- The "smart" question logic is amazing. I love having a follow up question appear depending on how the participant answers a previous question.
Employee Relations and Total Rewards Manager
STCUFinancial Services, 501-1000 employees
Cons
Confirmit
- Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
- Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
- Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
Functional Lead Programming, Puebla
WorldOneMarket Research, 201-500 employees
SoGoSurvey
- Providing users the ability to follow along a specific question example (eg. placeholder text in questions that users can see what the answer might look like)
- Better media management and implementation (eg. placing images/videos/gifs/etc. as standalone assets in the survey)
- Making the images added into a survey responsive to the screen they are being viewed on (eg. any images added to a survey do not adjust to the size of the screen, consequently showing up very small on mobile/tablet view)
- Exporting the survey to Word looks horrible - we'd love if the survey could be exported the way it looks when live into a similar-looking Word document or template

Verified User
Program Manager in Information Technology
Program Development Company, 1-10 employeesPricing Details
Confirmit
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SoGoSurvey
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Confirmit
Confirmit 9.0
Based on 19 answers
From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
System Administrator
WorldOneMarket Research, 201-500 employees
SoGoSurvey
SoGoSurvey 8.6
Based on 2 answers
Will definitely use the software again as soon as we need another survey to be conducted.
President
Salient Realty GroupCommercial Real Estate, 1-10 employees
Usability
Confirmit
Confirmit 7.1
Based on 5 answers
Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
Functional Lead Programming, Puebla
WorldOneMarket Research, 201-500 employees
SoGoSurvey
SoGoSurvey 8.6
Based on 18 answers
Very easy to use. My only challenge was the features offered in their Plus package didn't offer everything I would have liked (e.g. branching). The other area for improvement would be to allow an easier transition between Tracking and Reports.

Verified User
Vice-President in Other
Recreational Facilities & Services Company, 51-200 employeesSupport Rating
Confirmit
Confirmit 8.0
Based on 6 answers
The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.

Verified User
Project Manager in Research & Development
Management Consulting Company, 11-50 employeesSoGoSurvey
SoGoSurvey 9.0
Based on 18 answers
I had an issue whereby I used a free trial that ended, locking me out of my account. I contacted their customer service to help with this issue, which they resolved in under half an hour. I was extremely impressed with their speed and quality of service, which led me to filling out this review!
Account Executive
KekoMarketing & Advertising, 51-200 employees
Implementation Rating
Confirmit
Confirmit 9.0
Based on 4 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.

Verified User
Project Manager in Marketing
Market Research Company, 11-50 employeesSoGoSurvey
No score
No answers yet
No answers on this topic
Alternatives Considered
Confirmit
Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
Online Project Manager
Focus Pointe GlobalMarket Research, 201-500 employees
SoGoSurvey
I find SoGoSurvey to be a powerful software and yet easy to use. Other software that I have used in the past would take a long time to build and edit and set up different logic. It was usually painful to make changes to surveys that were live. The distribution of surveys through anonymous channels was either missing or misleading. SoGoSurvey gives us the ability to design quickly, edit quickly and convert any survey into an anonymous survey.
Administrative Support Supervisor
ZAF AcademyE-Learning, 201-500 employees
Return on Investment
Confirmit
- I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
- I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.

Verified User
Project Manager in Research & Development
Market Research Company, 51-200 employeesSoGoSurvey
- Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money.
- Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are.
- Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards.
- Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed.

Verified User
Director in Research & Development
Education Management Company, 1-10 employees