What users are saying about
37 Ratings
2 Ratings
37 Ratings
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Score 3.2 out of 100
2 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Confirmit

They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
Anonymous | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Confirmit
7.7
SurveySparrow
7.8
Survey templates
Confirmit
7.6
SurveySparrow
8.1
Themes
Confirmit
7.6
SurveySparrow
8.1
Custom logo/branding
Confirmit
7.8
SurveySparrow
7.1

Survey Content

Confirmit
7.3
SurveySparrow
9.9
Changes to live survey
Confirmit
8.2
SurveySparrow
10.0
Question design help
Confirmit
6.0
SurveySparrow
10.0
Multiple question types
Confirmit
7.6
SurveySparrow
9.6

Survey Logic

Confirmit
7.3
SurveySparrow
10.0
Survey logic flexibility
Confirmit
7.3
SurveySparrow
10.0

Survey Reporting & Analytics

Confirmit
6.9
SurveySparrow
9.1
Response tracking
Confirmit
6.8
SurveySparrow
10.0
Data export
Confirmit
7.4
SurveySparrow
8.7
Standard reports
Confirmit
7.1
SurveySparrow
9.6
Custom reports
Confirmit
7.0
SurveySparrow
8.6
Analytics
Confirmit
6.3
SurveySparrow
8.7

Survey Administration & Security

Confirmit
7.6
SurveySparrow
10.0
Access controls
Confirmit
7.2
SurveySparrow
10.0
Compliance
Confirmit
7.9
SurveySparrow
10.0

Survey Distribution

Confirmit
6.5
SurveySparrow
10.0
Vendor-offered crowdsourcing
Confirmit
6.7
SurveySparrow
10.0
Respondent restrictions
Confirmit
6.3
SurveySparrow
10.0

Pros

Confirmit

  • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
  • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
  • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
Jason Fryer | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

Confirmit

  • Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
  • Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
  • Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
Hector Gutierrez | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Likelihood to Renew

Confirmit

Confirmit 9.0
Based on 19 answers
From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
Juan Francisco Sanchez Cadena | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Usability

Confirmit

Confirmit 7.1
Based on 5 answers
Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
Hector Gutierrez | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Support Rating

Confirmit

Confirmit 8.0
Based on 3 answers
The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
Anonymous | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Implementation Rating

Confirmit

Confirmit 9.0
Based on 2 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.
Anonymous | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Alternatives Considered

Confirmit

Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
Salah Khoury | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Return on Investment

Confirmit

  • I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
  • I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.
Anonymous | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Pricing Details

Confirmit

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Confirmit
7.8
SurveySparrow
9.6

Likelihood to Renew

Confirmit
9.0
SurveySparrow

Usability

Confirmit
7.1
SurveySparrow

Support Rating

Confirmit
8.0
SurveySparrow

Implementation Rating

Confirmit
9.0
SurveySparrow

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