What users are saying about
11 Ratings
Top Rated
244 Ratings
11 Ratings
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Score 8.6 out of 100
Top Rated
244 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Conga Grid

CongaGrid is well suited to any data hygiene application as you can review, filter, select and apply changes across multiple fields. It is also well suited to any process where a user wishes to view data, then take action on one or multiple records within the list. It alleviates the need to set up custom report types, as cross-object filtering and reporting can be done through CongaGrid. Anything that you might wish to do using a spreadsheet with macros & cell or row or column formatting can be done in Salesforce using CongaGrid. For simple analysis of data, Salesforce reports and dashboards are usually more effective with abilities to chart data.
Jack Borland | TrustRadius Reviewer

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Conga Grid
7.9
ConnectWise Manage
Task Management
Conga Grid
7.5
ConnectWise Manage
Resource Management
Conga Grid
8.1
ConnectWise Manage
Gantt Charts
Conga Grid
7.5
ConnectWise Manage
Scheduling
Conga Grid
6.0
ConnectWise Manage
Workflow Automation
Conga Grid
7.0
ConnectWise Manage
Team Collaboration
Conga Grid
7.6
ConnectWise Manage
Support for Agile Methodology
Conga Grid
7.9
ConnectWise Manage
Support for Waterfall Methodology
Conga Grid
7.5
ConnectWise Manage
Document Management
Conga Grid
9.5
ConnectWise Manage
Email integration
Conga Grid
10.0
ConnectWise Manage
Mobile Access
Conga Grid
9.5
ConnectWise Manage
Timesheet Tracking
Conga Grid
8.9
ConnectWise Manage
Change request and Case Management
Conga Grid
7.4
ConnectWise Manage
Budget and Expense Management
Conga Grid
6.0
ConnectWise Manage

Professional Services Automation

Conga Grid
5.0
ConnectWise Manage
Quotes/estimates
Conga Grid
5.6
ConnectWise Manage
Invoicing
Conga Grid
4.1
ConnectWise Manage
Project & financial reporting
Conga Grid
5.1
ConnectWise Manage
Integration with accounting software
Conga Grid
5.1
ConnectWise Manage

Incident and problem management

Conga Grid
ConnectWise Manage
7.2
Organize and prioritize service tickets
Conga Grid
ConnectWise Manage
7.4
Expert directory
Conga Grid
ConnectWise Manage
7.3
Subscription-based notifications
Conga Grid
ConnectWise Manage
6.6
ITSM collaboration and documentation
Conga Grid
ConnectWise Manage
6.2
Ticket creation and submission
Conga Grid
ConnectWise Manage
7.9
Ticket response
Conga Grid
ConnectWise Manage
8.0

Self Help Community

Conga Grid
ConnectWise Manage
6.3
External knowledge base
Conga Grid
ConnectWise Manage
6.6
Internal knowledge base
Conga Grid
ConnectWise Manage
6.0

Multi-Channel Help

Conga Grid
ConnectWise Manage
5.8
Customer portal
Conga Grid
ConnectWise Manage
6.9
IVR
Conga Grid
ConnectWise Manage
4.2
Social integration
Conga Grid
ConnectWise Manage
4.0
Email support
Conga Grid
ConnectWise Manage
6.5
Help Desk CRM integration
Conga Grid
ConnectWise Manage
7.5

Pros

Conga Grid

  • Allows recruiters to service candidates within a radius of a desired city/location
  • Allows recruiters to see multiple fields/information on multiple candidates at once
  • Allows for easier ranking/sorting by salary, years of experience, etc
Peggy Tambouridis | TrustRadius Reviewer

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

Cons

Conga Grid

  • Sometimes Conga goes slower when using it at a high volume
  • Being able to pull more data through LinkedIn and Indeed
  • Job match function
Anonymous | TrustRadius Reviewer

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

Likelihood to Renew

Conga Grid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 10.0
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Usability

Conga Grid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Reliability and Availability

Conga Grid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Performance

Conga Grid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Support Rating

Conga Grid

Conga Grid 9.0
Based on 1 answer
In general, Conga is a strong company with a depth of talent in its support team. However, when new releases occur, the changes can be somewhat jarring to users as the interface does not offer the ability to hide or show messages related to the changes - all users get the same messaging from Conga around changes to their tool.
Jack Borland | TrustRadius Reviewer

ConnectWise Manage

ConnectWise Manage 2.8
Based on 12 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Online Training

Conga Grid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Implementation Rating

Conga Grid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 1.0
Based on 3 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins | TrustRadius Reviewer

Alternatives Considered

Conga Grid

I've only used Salesforce before and am now using Conga ActionGrid. Although Salesforce is great, it is only used to log candidate information and then log actions that have been performed. With Conga ActionGrid, we are able to log more specific details about candidates, activities and follow up items. Conga ActionGrid provides more tools that would benefit many departments
Anonymous | TrustRadius Reviewer

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

Scalability

Conga Grid

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Return on Investment

Conga Grid

  • It has benefited us positively, as I stated earlier- it allows us to filter down results of 65,000+ candidates to a search of 1-100 candidates.
Kyle Rapaport | TrustRadius Reviewer

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Screenshots

Conga Grid

Pricing Details

Conga Grid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Conga Grid
8.1
ConnectWise Manage
7.0

Likelihood to Renew

Conga Grid
ConnectWise Manage
10.0

Usability

Conga Grid
ConnectWise Manage
8.0

Reliability and Availability

Conga Grid
ConnectWise Manage
9.1

Performance

Conga Grid
ConnectWise Manage
8.1

Support Rating

Conga Grid
9.0
ConnectWise Manage
2.8

Online Training

Conga Grid
ConnectWise Manage
6.2

Implementation Rating

Conga Grid
ConnectWise Manage
1.0

Scalability

Conga Grid
ConnectWise Manage
8.0

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