What users are saying about
11 Ratings
47 Ratings
11 Ratings
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Score 8.9 out of 100
47 Ratings
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Score 7 out of 100

Likelihood to Recommend

Conga Grid

CongaGrid is well suited to any data hygiene application as you can review, filter, select and apply changes across multiple fields. It is also well suited to any process where a user wishes to view data, then take action on one or multiple records within the list. It alleviates the need to set up custom report types, as cross-object filtering and reporting can be done through CongaGrid. Anything that you might wish to do using a spreadsheet with macros & cell or row or column formatting can be done in Salesforce using CongaGrid. For simple analysis of data, Salesforce reports and dashboards are usually more effective with abilities to chart data.
Jack Borland | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Conga Grid
7.9
WORKetc
Task Management
Conga Grid
7.5
WORKetc
Resource Management
Conga Grid
8.1
WORKetc
Gantt Charts
Conga Grid
7.5
WORKetc
Scheduling
Conga Grid
6.0
WORKetc
Workflow Automation
Conga Grid
7.0
WORKetc
Team Collaboration
Conga Grid
7.6
WORKetc
Support for Agile Methodology
Conga Grid
7.9
WORKetc
Support for Waterfall Methodology
Conga Grid
7.5
WORKetc
Document Management
Conga Grid
9.5
WORKetc
Email integration
Conga Grid
10.0
WORKetc
Mobile Access
Conga Grid
9.5
WORKetc
Timesheet Tracking
Conga Grid
9.0
WORKetc
Change request and Case Management
Conga Grid
7.4
WORKetc
Budget and Expense Management
Conga Grid
6.0
WORKetc

Professional Services Automation

Conga Grid
5.0
WORKetc
Quotes/estimates
Conga Grid
5.6
WORKetc
Invoicing
Conga Grid
4.1
WORKetc
Project & financial reporting
Conga Grid
5.1
WORKetc
Integration with accounting software
Conga Grid
5.1
WORKetc

Sales Force Automation

Conga Grid
WORKetc
7.9
Customer data management / contact management
Conga Grid
WORKetc
8.6
Workflow management
Conga Grid
WORKetc
8.3
Opportunity management
Conga Grid
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
Conga Grid
WORKetc
7.9
Contract management
Conga Grid
WORKetc
7.3
Quote & order management
Conga Grid
WORKetc
8.1
Interaction tracking
Conga Grid
WORKetc
7.8
Channel / partner relationship management
Conga Grid
WORKetc
7.3

Customer Service & Support

Conga Grid
WORKetc
8.3
Case management
Conga Grid
WORKetc
9.0
Call center management
Conga Grid
WORKetc
7.3
Help desk management
Conga Grid
WORKetc
8.5

Marketing Automation

Conga Grid
WORKetc
7.4
Lead management
Conga Grid
WORKetc
7.7
Email marketing
Conga Grid
WORKetc
7.1

CRM Project Management

Conga Grid
WORKetc
8.1
Task management
Conga Grid
WORKetc
8.7
Billing and invoicing management
Conga Grid
WORKetc
7.8
Reporting
Conga Grid
WORKetc
7.9

CRM Reporting & Analytics

Conga Grid
WORKetc
7.3
Pipeline visualization
Conga Grid
WORKetc
7.5
Customizable reports
Conga Grid
WORKetc
7.2

Customization

Conga Grid
WORKetc
8.0
Custom fields
Conga Grid
WORKetc
8.4
Custom objects
Conga Grid
WORKetc
8.2
API for custom integration
Conga Grid
WORKetc
7.3

Security

Conga Grid
WORKetc
8.9
Single sign-on capability
Conga Grid
WORKetc
9.1
Role-based user permissions
Conga Grid
WORKetc
8.8

Social CRM

Conga Grid
WORKetc
7.3
Social data
Conga Grid
WORKetc
7.3

Platform

Conga Grid
WORKetc
7.5
Mobile access
Conga Grid
WORKetc
7.5

Pros

Conga Grid

  • Allows recruiters to service candidates within a radius of a desired city/location
  • Allows recruiters to see multiple fields/information on multiple candidates at once
  • Allows for easier ranking/sorting by salary, years of experience, etc
Peggy Tambouridis | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

Conga Grid

  • Sometimes Conga goes slower when using it at a high volume
  • Being able to pull more data through LinkedIn and Indeed
  • Job match function
Anonymous | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

Conga Grid

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

Conga Grid

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

Conga Grid

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

Conga Grid

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

Conga Grid

Conga Grid 9.0
Based on 1 answer
In general, Conga is a strong company with a depth of talent in its support team. However, when new releases occur, the changes can be somewhat jarring to users as the interface does not offer the ability to hide or show messages related to the changes - all users get the same messaging from Conga around changes to their tool.
Jack Borland | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

Conga Grid

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

Conga Grid

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

Conga Grid

I've only used Salesforce before and am now using Conga ActionGrid. Although Salesforce is great, it is only used to log candidate information and then log actions that have been performed. With Conga ActionGrid, we are able to log more specific details about candidates, activities and follow up items. Conga ActionGrid provides more tools that would benefit many departments
Anonymous | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

Conga Grid

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

Conga Grid

  • It has benefited us positively, as I stated earlier- it allows us to filter down results of 65,000+ candidates to a search of 1-100 candidates.
Kyle Rapaport | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

Conga Grid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Conga Grid Editions & Modules

Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Conga Grid
8.6
WORKetc
7.8

Likelihood to Renew

Conga Grid
WORKetc
8.2

Usability

Conga Grid
WORKetc
8.2

Reliability and Availability

Conga Grid
WORKetc
9.1

Performance

Conga Grid
WORKetc
8.2

Support Rating

Conga Grid
9.0
WORKetc
8.2

Online Training

Conga Grid
WORKetc
8.2

Implementation Rating

Conga Grid
WORKetc
9.1

Scalability

Conga Grid
WORKetc
8.2

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