What users are saying about
This review does not include a rating.
This review does not include a rating.
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

Conga Orchestrate

No answers on this topic

ServiceNow App Engine

  1. Allocation of work within team
  2. Set priority for task
  3. Tracking of task
  4. Monitoring of SLA is best
Less appropriate if replying via ServiceNow App Engine on tickets, needs to be more user friendly, sometimes it takes time to integrate the status of the tickets.
Puneet Pandey | TrustRadius Reviewer

Pros

Conga Orchestrate

No answers on this topic

ServiceNow App Engine

  • Integration with Outlook
  • Integration with ERP
  • Followup function
  • SLA tracker
  • Load tracker
  • Filtering of load
Puneet Pandey | TrustRadius Reviewer

Cons

Conga Orchestrate

No answers on this topic

ServiceNow App Engine

  • Sometimes attachments do not get linked with the tickets
  • Sometimes updating ticket state causes an issue
  • Requires stable internet connection to work smoothly
Puneet Pandey | TrustRadius Reviewer

Alternatives Considered

Conga Orchestrate

No answers on this topic

ServiceNow App Engine

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.
Puneet Pandey | TrustRadius Reviewer

Return on Investment

Conga Orchestrate

No answers on this topic

ServiceNow App Engine

  • Ease of doing work
  • Ease of monitoring work/task status
  • Monitoring SLA and TAT
  • Time saver
Puneet Pandey | TrustRadius Reviewer

Pricing Details

Conga Orchestrate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow App Engine

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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