What users are saying about
20 Ratings
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Score 8.4 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

ConnectAndSell

If your organization relies on outbound leads through cold calling, this is a great tool for you. ConnectAndSell definitely made the associate's jobs easier at our company and allowed them to produce greater output than they could have done manually without such a tool. This tool is less appropriate if cold calling isn't a big part of your company's lead generation efforts.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectAndSell
9.3
Fathom Customer Care
Contact preview
ConnectAndSell
9.7
Fathom Customer Care
Dialer-CRM integration
ConnectAndSell
8.6
Fathom Customer Care
Call notes & tags
ConnectAndSell
9.5
Fathom Customer Care
Automatic call logging
ConnectAndSell
9.5
Fathom Customer Care

Core Dialer

ConnectAndSell
9.3
Fathom Customer Care
Outbound dialing
ConnectAndSell
9.7
Fathom Customer Care
Inbound routing
ConnectAndSell
9.7
Fathom Customer Care
Custom caller ID
ConnectAndSell
8.6
Fathom Customer Care
Click-to-call
ConnectAndSell
8.8
Fathom Customer Care
Recorded voicemail drop
ConnectAndSell
9.8
Fathom Customer Care
Dialer contact import
ConnectAndSell
9.5
Fathom Customer Care
Campaign & list management
ConnectAndSell
9.4
Fathom Customer Care

Call Follow-up and Quality Assurance

ConnectAndSell
8.4
Fathom Customer Care
Follow-up calls
ConnectAndSell
9.1
Fathom Customer Care
Dialer reporting & analytics
ConnectAndSell
7.7
Fathom Customer Care
Dialer compliance
ConnectAndSell
8.3
Fathom Customer Care

Contact Center Software

ConnectAndSell
Fathom Customer Care
6.2
Agent dashboard
ConnectAndSell
Fathom Customer Care
7.0
Validate callers
ConnectAndSell
Fathom Customer Care
6.0
Outbound response
ConnectAndSell
Fathom Customer Care
6.0
Call forwarding
ConnectAndSell
Fathom Customer Care
6.0
Click-to-call (CTC)
ConnectAndSell
Fathom Customer Care
7.0
Warm transfer
ConnectAndSell
Fathom Customer Care
7.0
Predictive dialing
ConnectAndSell
Fathom Customer Care
6.0
Interactive voice response
ConnectAndSell
Fathom Customer Care
6.0
REST APIs
ConnectAndSell
Fathom Customer Care
6.0
Call scripts
ConnectAndSell
Fathom Customer Care
6.0
Call tracking
ConnectAndSell
Fathom Customer Care
6.0
Multichannel integration
ConnectAndSell
Fathom Customer Care
6.0
CRM software integration
ConnectAndSell
Fathom Customer Care
5.0

Workforce Optimization (WFO)

ConnectAndSell
Fathom Customer Care
5.2
Inbound call routing
ConnectAndSell
Fathom Customer Care
4.0
Omnichannel inbound routing
ConnectAndSell
Fathom Customer Care
6.0
Recording
ConnectAndSell
Fathom Customer Care
5.0
Quality management
ConnectAndSell
Fathom Customer Care
5.0
Call analytics
ConnectAndSell
Fathom Customer Care
5.0
Historical reporting
ConnectAndSell
Fathom Customer Care
5.0
Live reporting
ConnectAndSell
Fathom Customer Care
5.0
Customer surveys
ConnectAndSell
Fathom Customer Care
5.0
Customer interaction analytics
ConnectAndSell
Fathom Customer Care
7.0

Pros

ConnectAndSell

  • Builds lead lists.
  • Maximizes connections with prospects.
  • Provides guidance for how to approach future prospects.
  • Leaves strategic voicemails for prospects.
  • Sends emails based on programmable metrics.
Leo Woods | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

ConnectAndSell

  • One thing that's been difficult about Connect and Sell is some people can tell you've been patched through so if you can work past the initial conversation it ends up working great.
  • The system has worked great with outreach which we've integrated our contacts directly into the system. Because of this the connection between outreach and connect and sell don't always communicate calls and metrics which are crucial for us to know conversion rates.
  • We had a hard time getting the system implemented quickly and working the way we wanted it to. Because of the implementation specialist we were working with problems weren't solved quickly rather they were worked through quickly however they were solved.
Kevin Knudsen | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Likelihood to Renew

ConnectAndSell

ConnectAndSell 8.2
Based on 1 answer
For the right reps who are good at talking to prospects who aren't expecting their call, this is a no brainer.
Steve Richard | TrustRadius Reviewer

Fathom Customer Care

No score
No answers yet
No answers on this topic

Support Rating

ConnectAndSell

ConnectAndSell 10.0
Based on 4 answers
I have had a few support calls with their people. They are totally reachable and helpful, sharing screens, controlling my screen, showing why things happened, not just correcting it. If you have an issue with the software, let them help. They are there for you, and they are friendly, accessible, and happy to do their job.
Leo Woods | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

ConnectAndSell

With Outreachr, you have the old school version of dialing, waiting, hanging up etc. ConnectAndSell is a much more efficient tool when it is running in full swing. Unfortunately, the implementation team spent the majority of the introduction trying to teach us how to sell instead of showing us how to work their product.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

ConnectAndSell

  • We did not have a positive experience with ConnectAndSell from an ROI perspective.
  • ConnectAndSell did not have a give us a positive result on our business objective.
  • We did have a great sale to start transition, and that support was good. However, ongoing support was frustrating.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Screenshots

Fathom Customer Care

Pricing Details

ConnectAndSell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000*

* Diagnostic Evaluation incluses unlimited use for two named users for one month.

ConnectAndSell Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectAndSell
8.4
Fathom Customer Care
8.0

Likelihood to Renew

ConnectAndSell
8.2
Fathom Customer Care

Support Rating

ConnectAndSell
10.0
Fathom Customer Care
8.0

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