20 Ratings
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Score 8 out of 100
142 Ratings
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Score 7 out of 100

Likelihood to Recommend

ConnectAndSell

If your organization relies on outbound leads through cold calling, this is a great tool for you. ConnectAndSell definitely made the associate's jobs easier at our company and allowed them to produce greater output than they could have done manually without such a tool. This tool is less appropriate if cold calling isn't a big part of your company's lead generation efforts.
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

It is well suited for any sales department, to try to get ahold of the person you are trying to get ahold of. Playbooks has increased the number of decision makers that I can get ahold of on a day to day basis. This tool would probably be less suited for people that do not have calls to make outside of the company.
Norma Vergara | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectAndSell
8.6
Playbooks, from XANT (formerly InsideSales.com)
Contact preview
ConnectAndSell
9.1
Playbooks, from XANT (formerly InsideSales.com)
Dialer-CRM integration
ConnectAndSell
8.1
Playbooks, from XANT (formerly InsideSales.com)
Call notes & tags
ConnectAndSell
8.6
Playbooks, from XANT (formerly InsideSales.com)
Automatic call logging
ConnectAndSell
8.7
Playbooks, from XANT (formerly InsideSales.com)

Core Dialer

ConnectAndSell
8.8
Playbooks, from XANT (formerly InsideSales.com)
Outbound dialing
ConnectAndSell
9.1
Playbooks, from XANT (formerly InsideSales.com)
Inbound routing
ConnectAndSell
9.2
Playbooks, from XANT (formerly InsideSales.com)
Custom caller ID
ConnectAndSell
8.3
Playbooks, from XANT (formerly InsideSales.com)
Click-to-call
ConnectAndSell
8.6
Playbooks, from XANT (formerly InsideSales.com)
Recorded voicemail drop
ConnectAndSell
9.3
Playbooks, from XANT (formerly InsideSales.com)
Dialer contact import
ConnectAndSell
8.6
Playbooks, from XANT (formerly InsideSales.com)
Campaign & list management
ConnectAndSell
8.5
Playbooks, from XANT (formerly InsideSales.com)

Call Follow-up and Quality Assurance

ConnectAndSell
7.9
Playbooks, from XANT (formerly InsideSales.com)
Follow-up calls
ConnectAndSell
8.3
Playbooks, from XANT (formerly InsideSales.com)
Dialer reporting & analytics
ConnectAndSell
7.3
Playbooks, from XANT (formerly InsideSales.com)
Dialer compliance
ConnectAndSell
8.1
Playbooks, from XANT (formerly InsideSales.com)

Pros

ConnectAndSell

  • Builds lead lists.
  • Maximizes connections with prospects.
  • Provides guidance for how to approach future prospects.
  • Leaves strategic voicemails for prospects.
  • Sends emails based on programmable metrics.
Leo Woods | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • Playbooks does a great job of letting reps know when phone numbers are not a working number.
  • Playbooks does a great job being able to be tailored to your specific organization or business.
  • Playbooks does a great job of having a very friendly user experience.
Matt King | TrustRadius Reviewer

Cons

ConnectAndSell

  • One thing that's been difficult about Connect and Sell is some people can tell you've been patched through so if you can work past the initial conversation it ends up working great.
  • The system has worked great with outreach which we've integrated our contacts directly into the system. Because of this the connection between outreach and connect and sell don't always communicate calls and metrics which are crucial for us to know conversion rates.
  • We had a hard time getting the system implemented quickly and working the way we wanted it to. Because of the implementation specialist we were working with problems weren't solved quickly rather they were worked through quickly however they were solved.
Kevin Knudsen | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • The ability to filter specific plays or pieces of information so that it's more user-friendly for the overall organization. Essentially, more room to customize the organization of accounts and how you're working them.
  • The initial onboarding process of accounts results in high levels of tasks - the ability to break these down in an easier way to help with time management would be helpful.
Britni Berg | TrustRadius Reviewer

Likelihood to Renew

ConnectAndSell

ConnectAndSell 8.2
Based on 1 answer
For the right reps who are good at talking to prospects who aren't expecting their call, this is a no brainer.
Steve Richard | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Usability

ConnectAndSell

No score
No answers yet
No answers on this topic

Playbooks, from XANT (formerly InsideSales.com)

Playbooks, from XANT (formerly InsideSales.com) 8.0
Based on 99 answers
It only took a day to get comfortable with Playbooks. The ease of use and overall usability is fantastic in the sense that it's pretty straightforward once you get enough repetitions in the tool. I also like all of the videos and resources available if support is needed
Nickolas Pulido | TrustRadius Reviewer

Support Rating

ConnectAndSell

ConnectAndSell 10.0
Based on 4 answers
I have had a few support calls with their people. They are totally reachable and helpful, sharing screens, controlling my screen, showing why things happened, not just correcting it. If you have an issue with the software, let them help. They are there for you, and they are friendly, accessible, and happy to do their job.
Leo Woods | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectAndSell

With Outreachr, you have the old school version of dialing, waiting, hanging up etc. ConnectAndSell is a much more efficient tool when it is running in full swing. Unfortunately, the implementation team spent the majority of the introduction trying to teach us how to sell instead of showing us how to work their product.
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

The products I was using aren't available in the listings. I was using Replyify, which is a great tool for email automation, but it lacks the ability to call out of the system and integration with Dynamics. Overall, that's the biggest advantage over it's competitors. Seamless integration with MSDynamics, and a unified platform to complete all of your sales development tasks.
Joe M. Fuller | TrustRadius Reviewer

Return on Investment

ConnectAndSell

  • We did not have a positive experience with ConnectAndSell from an ROI perspective.
  • ConnectAndSell did not have a give us a positive result on our business objective.
  • We did have a great sale to start transition, and that support was good. However, ongoing support was frustrating.
Anonymous | TrustRadius Reviewer

Playbooks, from XANT (formerly InsideSales.com)

  • The tool has given me the ability to make cold calls and catch up on deals quickly when I only have a short amount of time.
  • It has helped me reach out to more of my whitespace accounts than I otherwise would have been able to.
Natasha Toccket | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectAndSell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000*

* Diagnostic Evaluation incluses unlimited use for two named users for one month.

Playbooks, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

ConnectAndSell
7.9
Playbooks, from XANT (formerly InsideSales.com)
7.7

Likelihood to Renew

ConnectAndSell
8.2
Playbooks, from XANT (formerly InsideSales.com)

Usability

ConnectAndSell
Playbooks, from XANT (formerly InsideSales.com)
8.0

Support Rating

ConnectAndSell
10.0
Playbooks, from XANT (formerly InsideSales.com)

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