Five9 vs. Koncert

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9
Score 8.1 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Koncert
Score 10.0 out of 10
N/A
Koncert is a B2B Sales Engagement platform with over 12 years focusing on B2B sales dialer technology innovation. Koncert’s power dialer platforms leverage AI to enable more conversations and pipeline. The sales activity of manually dialing each prospect is now enhanced with automation to connect agents with live prospects and scale up conversations with prospects. Koncert sales dialers helps to enable more meetings, build pipelines and insights for coaching and training sales teams. Koncert…N/A
Pricing
Five9Koncert
Editions & Modules
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Five9Koncert
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
Five9Koncert
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Five9
8.8
12 Ratings
5% above category average
Koncert
-
Ratings
Agent dashboard9.112 Ratings00 Ratings
Validate callers8.912 Ratings00 Ratings
Outbound response8.911 Ratings00 Ratings
Call forwarding9.29 Ratings00 Ratings
Click-to-call (CTC)8.810 Ratings00 Ratings
Warm transfer9.210 Ratings00 Ratings
Predictive dialing9.410 Ratings00 Ratings
Interactive voice response8.99 Ratings00 Ratings
REST APIs9.17 Ratings00 Ratings
Call scripts6.710 Ratings00 Ratings
Call tracking8.912 Ratings00 Ratings
Multichannel integration8.511 Ratings00 Ratings
CRM software integration8.911 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Five9
8.3
21 Ratings
0% above category average
Koncert
-
Ratings
Inbound call routing9.010 Ratings00 Ratings
Omnichannel inbound routing9.38 Ratings00 Ratings
Recording7.911 Ratings00 Ratings
Quality management7.321 Ratings00 Ratings
Call analytics8.512 Ratings00 Ratings
Historical reporting7.512 Ratings00 Ratings
Live reporting8.710 Ratings00 Ratings
Customer interaction analytics8.110 Ratings00 Ratings
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Five9
-
Ratings
Koncert
8.4
4 Ratings
12% above category average
Contact preview00 Ratings8.14 Ratings
Dialer-CRM integration00 Ratings8.44 Ratings
Call notes & tags00 Ratings8.54 Ratings
Automatic call logging00 Ratings8.54 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Five9
-
Ratings
Koncert
8.7
4 Ratings
11% above category average
Outbound dialing00 Ratings9.04 Ratings
Custom caller ID00 Ratings9.34 Ratings
Click-to-call00 Ratings9.44 Ratings
Recorded voicemail drop00 Ratings8.33 Ratings
Dialer contact import00 Ratings8.43 Ratings
Campaign & list management00 Ratings8.02 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Five9
-
Ratings
Koncert
8.5
3 Ratings
8% above category average
Follow-up calls00 Ratings8.43 Ratings
Dialer reporting & analytics00 Ratings7.02 Ratings
Dialer compliance00 Ratings10.02 Ratings
Best Alternatives
Five9Koncert
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9Koncert
Likelihood to Recommend
8.3
(36 ratings)
8.2
(4 ratings)
Support Rating
8.0
(8 ratings)
-
(0 ratings)
User Testimonials
Five9Koncert
Likelihood to Recommend
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
Read full review
Koncert
This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
Read full review
Pros
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
Read full review
Koncert
  • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
  • Click Dialer allows us to use local presence dialing
  • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
Read full review
Cons
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Read full review
Koncert
  • UX - The interface is easy to understand, but not the most visually appealing.
Read full review
Support Rating
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
Read full review
Koncert
No answers on this topic
Alternatives Considered
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
Read full review
Koncert
We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
Read full review
Return on Investment
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
Read full review
Koncert
  • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
Read full review
ScreenShots

Five9 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Koncert Screenshots

Screenshot of Koncert AI Parallel Dialer My Session ScreenScreenshot of Koncert AI Parallel Dialer Call Disposition ScreenScreenshot of Koncert Analytics