What users are saying about
6 Ratings
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Score 7.1 out of 100
45 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

ConnectLeader Click Dialer

This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
Adam Boyd | TrustRadius Reviewer

Five9

Well suited:Environments that don't require texting, and where users are highly technical and able to troubleshoot on your own. We've found that we need an internal tools manager AND an expert on each sales/support team to successfully onboard new team members and ensure current team members know how to use the tool.Not well-suited
  1. Organizations that rely on texting.
  2. Organizations with low tech literacy on their teams.
  3. Organizations with little ability to manage tools like this.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Click Dialer
7.4
Five9
Contact preview
ConnectLeader Click Dialer
6.2
Five9
Dialer-CRM integration
ConnectLeader Click Dialer
8.0
Five9
Call notes & tags
ConnectLeader Click Dialer
8.0
Five9
Automatic call logging
ConnectLeader Click Dialer
7.1
Five9

Core Dialer

ConnectLeader Click Dialer
7.3
Five9
Outbound dialing
ConnectLeader Click Dialer
7.2
Five9
Custom caller ID
ConnectLeader Click Dialer
8.1
Five9
Click-to-call
ConnectLeader Click Dialer
7.2
Five9
Recorded voicemail drop
ConnectLeader Click Dialer
6.2
Five9
Dialer contact import
ConnectLeader Click Dialer
8.0
Five9
Campaign & list management
ConnectLeader Click Dialer
7.1
Five9

Call Follow-up and Quality Assurance

ConnectLeader Click Dialer
6.4
Five9
Follow-up calls
ConnectLeader Click Dialer
6.1
Five9
Dialer reporting & analytics
ConnectLeader Click Dialer
6.0
Five9
Dialer compliance
ConnectLeader Click Dialer
7.1
Five9

Contact Center Software

ConnectLeader Click Dialer
Five9
7.9
Agent dashboard
ConnectLeader Click Dialer
Five9
7.0
Validate callers
ConnectLeader Click Dialer
Five9
8.0
Outbound response
ConnectLeader Click Dialer
Five9
8.0
Call forwarding
ConnectLeader Click Dialer
Five9
6.0
Warm transfer
ConnectLeader Click Dialer
Five9
7.0
Predictive dialing
ConnectLeader Click Dialer
Five9
8.0
Call tracking
ConnectLeader Click Dialer
Five9
9.0
Multichannel integration
ConnectLeader Click Dialer
Five9
9.0
CRM software integration
ConnectLeader Click Dialer
Five9
9.0

Workforce Optimization (WFO)

ConnectLeader Click Dialer
Five9
9.0
Inbound call routing
ConnectLeader Click Dialer
Five9
9.0
Recording
ConnectLeader Click Dialer
Five9
9.0
Quality management
ConnectLeader Click Dialer
Five9
9.2
Call analytics
ConnectLeader Click Dialer
Five9
9.0
Historical reporting
ConnectLeader Click Dialer
Five9
9.0
Live reporting
ConnectLeader Click Dialer
Five9
9.0

Pros

ConnectLeader Click Dialer

  • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
  • Click Dialer allows us to use local presence dialing
  • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
Sam Bush-Joseph | TrustRadius Reviewer

Five9

  • Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
  • Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
  • Security- We do not have to worry about security.
  • Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
  • Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
  • Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
  • Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
  • Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.
Matt Zemon | TrustRadius Reviewer

Cons

ConnectLeader Click Dialer

  • UX - The interface is easy to understand, but not the most visually appealing.
Chris Hamborsky | TrustRadius Reviewer

Five9

  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Ariana Thompson | TrustRadius Reviewer

Support Rating

ConnectLeader Click Dialer

ConnectLeader Click Dialer 7.0
Based on 1 answer
My organisation received great perks from ConnectLeader Click Dialer
Truptesh Patil | TrustRadius Reviewer

Five9

Five9 8.2
Based on 8 answers
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Click Dialer

We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
Luis Flores | TrustRadius Reviewer

Five9

While we use Invoca and LeadsPedia for more granular tracking and data, Five9 has always sort of been the end all be all. If it's in Five9, it's pretty concrete that the info in Five9 is the correct information. It doesn't matter which campaign a call came through, if it came through at all, it will be seen in Five9.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectLeader Click Dialer

  • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
Adam Boyd | TrustRadius Reviewer

Five9

  • We are able to contact more clients on a daily basis
  • We are able to record and monitor phone calls for quality assurance
  • We are able to measure all KPI's for agent performance
  • The Do Not Call list is incredibly easy to add and remove clients
Shanna Kostopulos | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectLeader Click Dialer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectLeader Click Dialer Editions & Modules

Modules
250 Extra Dialing Minutes$51
  1. Other
Additional Pricing Details
Contact ConnectLeader for a quote on the sales engagement software today! Different sales roles need different set of sales acceleration tools. One size does not fit all. ConnectLeader provides sales acceleration technologies for all types of sales roles to increase their top line revenue by increasing productivity up to 800%. Fill out the form or just call us at 603-952-2500.

Five9

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Five9 Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectLeader Click Dialer
7.1
Five9
7.8

Support Rating

ConnectLeader Click Dialer
7.0
Five9
8.2

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