What users are saying about
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Top Rated
338 Ratings
6 Ratings
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Score 7.1 out of 100

NICE inContact CXone

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Top Rated
338 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

ConnectLeader Click Dialer

This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
Adam Boyd | TrustRadius Reviewer

NICE inContact CXone

NICE inContact CXone is good for a team doing any sort of calling. It makes calling, managing calls, holding, transferring, conferencing, scheduling, organizing, and things of that nature very easy, thus making the process of work very seamless and easy.It also helps with scheduling, and communication between team membersIt wouldn't be well suited for teams who don't do calling, although some features would be helpful if calling is not being done.
Anthony Castellanos | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Click Dialer
7.4
NICE inContact CXone
Contact preview
ConnectLeader Click Dialer
6.2
NICE inContact CXone
Dialer-CRM integration
ConnectLeader Click Dialer
8.0
NICE inContact CXone
Call notes & tags
ConnectLeader Click Dialer
8.0
NICE inContact CXone
Automatic call logging
ConnectLeader Click Dialer
7.1
NICE inContact CXone

Core Dialer

ConnectLeader Click Dialer
7.3
NICE inContact CXone
Outbound dialing
ConnectLeader Click Dialer
7.2
NICE inContact CXone
Custom caller ID
ConnectLeader Click Dialer
8.1
NICE inContact CXone
Click-to-call
ConnectLeader Click Dialer
7.2
NICE inContact CXone
Recorded voicemail drop
ConnectLeader Click Dialer
6.2
NICE inContact CXone
Dialer contact import
ConnectLeader Click Dialer
8.0
NICE inContact CXone
Campaign & list management
ConnectLeader Click Dialer
7.1
NICE inContact CXone

Call Follow-up and Quality Assurance

ConnectLeader Click Dialer
6.4
NICE inContact CXone
Follow-up calls
ConnectLeader Click Dialer
6.1
NICE inContact CXone
Dialer reporting & analytics
ConnectLeader Click Dialer
6.0
NICE inContact CXone
Dialer compliance
ConnectLeader Click Dialer
7.1
NICE inContact CXone

Contact Center Software

ConnectLeader Click Dialer
NICE inContact CXone
8.1
Agent dashboard
ConnectLeader Click Dialer
NICE inContact CXone
8.3
Validate callers
ConnectLeader Click Dialer
NICE inContact CXone
8.3
Outbound response
ConnectLeader Click Dialer
NICE inContact CXone
8.2
Call forwarding
ConnectLeader Click Dialer
NICE inContact CXone
8.3
Click-to-call (CTC)
ConnectLeader Click Dialer
NICE inContact CXone
8.5
Warm transfer
ConnectLeader Click Dialer
NICE inContact CXone
8.5
Predictive dialing
ConnectLeader Click Dialer
NICE inContact CXone
7.5
Interactive voice response
ConnectLeader Click Dialer
NICE inContact CXone
8.0
REST APIs
ConnectLeader Click Dialer
NICE inContact CXone
7.8
Call scripts
ConnectLeader Click Dialer
NICE inContact CXone
8.0
Call tracking
ConnectLeader Click Dialer
NICE inContact CXone
8.3
Multichannel integration
ConnectLeader Click Dialer
NICE inContact CXone
7.9
CRM software integration
ConnectLeader Click Dialer
NICE inContact CXone
7.9

Workforce Optimization (WFO)

ConnectLeader Click Dialer
NICE inContact CXone
8.3
Inbound call routing
ConnectLeader Click Dialer
NICE inContact CXone
8.5
Omnichannel inbound routing
ConnectLeader Click Dialer
NICE inContact CXone
8.3
Recording
ConnectLeader Click Dialer
NICE inContact CXone
8.5
Quality management
ConnectLeader Click Dialer
NICE inContact CXone
8.5
Call analytics
ConnectLeader Click Dialer
NICE inContact CXone
8.4
Historical reporting
ConnectLeader Click Dialer
NICE inContact CXone
8.3
Live reporting
ConnectLeader Click Dialer
NICE inContact CXone
8.4
Customer surveys
ConnectLeader Click Dialer
NICE inContact CXone
7.9
Customer interaction analytics
ConnectLeader Click Dialer
NICE inContact CXone
8.0

Pros

ConnectLeader Click Dialer

  • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
  • Click Dialer allows us to use local presence dialing
  • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
Sam Bush-Joseph | TrustRadius Reviewer

NICE inContact CXone

  • Reporting has been easy and so far appears accurate. The reports also offer really nice graphical interfaces to make it easy to digest.
  • The QA portions ability to hear tone in the call and give you a visual smiley face when someone sounds happy is a neat feature.
  • The dashboards are really informational and easy to configure. When we are back in the office they will make nice wall boards for the team to see as well.
Richard Rowland | TrustRadius Reviewer

Cons

ConnectLeader Click Dialer

  • UX - The interface is easy to understand, but not the most visually appealing.
Chris Hamborsky | TrustRadius Reviewer

NICE inContact CXone

  • Call Center Live Skill Management: Sometimes when some of our call skills gets backed up with calls holding, it isn't easy to re-skill agents as needed as you cannot mass skill.
  • Dashboard reporting: It would be great to be able to pull some recollection to what the dashboards are displaying throughout the day. Not indispensable but sometimes, executives like getting some detailed live information
  • Reporting: Understandable is that reporting doesn't generate until -I think it is now 4hrs - after some time. If this time could be reduced to get some live stats, would be great to have
EDDER OROZCO | TrustRadius Reviewer

Likelihood to Renew

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 8.6
Based on 14 answers
The general need we have is being satisfied by the product. The effort to build new solutions was larger than desired.
Onavie Boyce | TrustRadius Reviewer

Usability

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 8.5
Based on 268 answers
Usability is top notch! I couldn't ask for an easier platform to use and customize for our company. At the end of the day, it is one of the - if not THE best I've ever used as far as speed, and utilization. A well played investment for any company looking to further their production on a global scale.
Jordan Fiander | TrustRadius Reviewer

Support Rating

ConnectLeader Click Dialer

ConnectLeader Click Dialer 7.0
Based on 1 answer
My organisation received great perks from ConnectLeader Click Dialer
Truptesh Patil | TrustRadius Reviewer

NICE inContact CXone

NICE inContact CXone 7.3
Based on 4 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

In-Person Training

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 9.0
Based on 2 answers
Nice trainer from NIC
Somveer Singh | TrustRadius Reviewer

Online Training

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 9.0
Based on 2 answers
good stuff available online help section
Somveer Singh | TrustRadius Reviewer

Implementation Rating

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 8.2
Based on 6 answers
The vendor supported implementation is likely the only solution that would have worked for us. We later moved the solution in house.
Onavie Boyce | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Click Dialer

We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
Luis Flores | TrustRadius Reviewer

NICE inContact CXone

While custom reports update a much faster rate than inContact, the scope of pre-built reports is much larger in PureConnect and it is much easier to schedule reports and deliver them via email attachment. PureConnect has issues with scheduled reports, sometimes they run later than expected for not at all. Reports are run and exported in exponentially quicker times in inContact.
Kevin Lintner | TrustRadius Reviewer

Return on Investment

ConnectLeader Click Dialer

  • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
Adam Boyd | TrustRadius Reviewer

NICE inContact CXone

  • Dialer increased speed to lead and number of outbound dials per agent.
  • IVR allowed for agentless interactions with positive client outcome.
  • Available APIs allowed to integrate with company wide BI tool so call center data can easily be seen by leadership.
Marvin Leininger | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectLeader Click Dialer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectLeader Click Dialer Editions & Modules

Modules
250 Extra Dialing Minutes$51
  1. Other
Additional Pricing Details
Contact ConnectLeader for a quote on the sales engagement software today! Different sales roles need different set of sales acceleration tools. One size does not fit all. ConnectLeader provides sales acceleration technologies for all types of sales roles to increase their top line revenue by increasing productivity up to 800%. Fill out the form or just call us at 603-952-2500.

NICE inContact CXone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE inContact CXone Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectLeader Click Dialer
7.1
NICE inContact CXone
8.3

Likelihood to Renew

ConnectLeader Click Dialer
NICE inContact CXone
8.6

Usability

ConnectLeader Click Dialer
NICE inContact CXone
8.5

Reliability and Availability

ConnectLeader Click Dialer
NICE inContact CXone
7.7

Performance

ConnectLeader Click Dialer
NICE inContact CXone
9.0

Support Rating

ConnectLeader Click Dialer
7.0
NICE inContact CXone
7.3

In-Person Training

ConnectLeader Click Dialer
NICE inContact CXone
9.0

Online Training

ConnectLeader Click Dialer
NICE inContact CXone
9.0

Implementation Rating

ConnectLeader Click Dialer
NICE inContact CXone
8.2

Scalability

ConnectLeader Click Dialer
NICE inContact CXone
7.3

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