What users are saying about
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Top Rated
65 Ratings
6 Ratings
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Score 7.1 out of 100

VanillaSoft

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Top Rated
65 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

ConnectLeader Click Dialer

This is a great tool for heavy outbound teams, call centers, and others who need a greater reach. With integration into the right sales enablement platforms, it's a great tool in reaching the target market. It makes life so much more efficient for reps, who can do in 1 hour what might otherwise take them a week of dialing 10 or 11 digits every time
Adam Boyd | TrustRadius Reviewer

VanillaSoft

VanillaSoft is really good for companies who need help with call/priority management. Even more so for companies that have reps who have either hundreds of thousands of clients they work with. It helps the employees to make more calls in a shorter period of time. It helps them maximize their time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Click Dialer
7.4
VanillaSoft
Contact preview
ConnectLeader Click Dialer
6.2
VanillaSoft
Dialer-CRM integration
ConnectLeader Click Dialer
8.0
VanillaSoft
Call notes & tags
ConnectLeader Click Dialer
8.0
VanillaSoft
Automatic call logging
ConnectLeader Click Dialer
7.1
VanillaSoft

Core Dialer

ConnectLeader Click Dialer
7.3
VanillaSoft
Outbound dialing
ConnectLeader Click Dialer
7.2
VanillaSoft
Custom caller ID
ConnectLeader Click Dialer
8.1
VanillaSoft
Click-to-call
ConnectLeader Click Dialer
7.2
VanillaSoft
Recorded voicemail drop
ConnectLeader Click Dialer
6.2
VanillaSoft
Dialer contact import
ConnectLeader Click Dialer
8.0
VanillaSoft
Campaign & list management
ConnectLeader Click Dialer
7.1
VanillaSoft

Call Follow-up and Quality Assurance

ConnectLeader Click Dialer
6.4
VanillaSoft
Follow-up calls
ConnectLeader Click Dialer
6.1
VanillaSoft
Dialer reporting & analytics
ConnectLeader Click Dialer
6.0
VanillaSoft
Dialer compliance
ConnectLeader Click Dialer
7.1
VanillaSoft

Pros

ConnectLeader Click Dialer

  • Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
  • Click Dialer allows us to use local presence dialing
  • Click Dialer allows us to record our own calls for coaching and Quality Control purposes
Sam Bush-Joseph | TrustRadius Reviewer

VanillaSoft

  • Our employees love it - very user friendly, easy to grasp, very little down time to learn it. They feel very confident immediately.
  • Great technical support - I can get solutions to customer problems that make our company look more responsive to our clients. Our clients appreciate our solving their problems immediately.
  • Because of the real time analytics - we can address immediate issues with marketing campaigns to make our client's personnel look great to their superiors.
  • Because of all the functionality - we can provide a turnkey approach from a small company with big company capabilities.
Valie Robbins | TrustRadius Reviewer

Cons

ConnectLeader Click Dialer

  • UX - The interface is easy to understand, but not the most visually appealing.
Chris Hamborsky | TrustRadius Reviewer

VanillaSoft

  • It really needs an "undo" button. I can't tell you how many times I was typing notes etc and hit a wrong button and all was gone so I had to start over.
  • This may be the way we have it set up....we have term codes which are how the callers terminate a call they were on. They finish the call, then type notes in the notepad section of what happened, then they terminate the call. But there are times that I need to go onto a record and just leave a note but don't need to terminate it as anything. If there is a way to do that, it would make my life a lot easier.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Use of VanillaSoft has become essential to our business.
Janet Kennedy | TrustRadius Reviewer

Usability

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
We used it for over ten years - never an issue - very easy to use. Our clients love it!
Valie Robbins | TrustRadius Reviewer

Reliability and Availability

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Had a couple of times when system was down, but was always made to feel they were working on addressing it and cared about my inconvenience.
Valie Robbins | TrustRadius Reviewer

Performance

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Very robust, easy to set up, can see issues immediately, answer telemarketers questions about system or suggestions, as well as address client's questions about a campaign immediately.
Valie Robbins | TrustRadius Reviewer

Support Rating

ConnectLeader Click Dialer

ConnectLeader Click Dialer 7.0
Based on 1 answer
My organisation received great perks from ConnectLeader Click Dialer
Truptesh Patil | TrustRadius Reviewer

VanillaSoft

VanillaSoft 9.3
Based on 6 answers
Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
Alvin Fayman | TrustRadius Reviewer

In-Person Training

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Website easy to use, questions were answered easily and quickly either by e-mail or phone call.
Valie Robbins | TrustRadius Reviewer

Implementation Rating

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 4 answers
Our implementation was very easy.
Janet Kennedy | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Click Dialer

We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.
Luis Flores | TrustRadius Reviewer

VanillaSoft

It is easy to use and access. It gives us all the tools and information that we need to have a productive work day. By giving us everything we need we therefore don't have to use more than one application throughout the work day which makes it a lot simpler
Beverly Dumas | TrustRadius Reviewer

Scalability

ConnectLeader Click Dialer

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Easy to add and train personal to use VanillaSoft. Can walk new people through set up or view issues on-line to address telemarketer questions
Valie Robbins | TrustRadius Reviewer

Return on Investment

ConnectLeader Click Dialer

  • We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
Adam Boyd | TrustRadius Reviewer

VanillaSoft

  • VanillaSoft has drastically reduced my expenses associated with prospecting (fuel, car maintenance, etc.).
  • I was able to make a profit during the COVID shutdown, in a time where I would have continued to have overhead and no income whatsoever.
  • I made 6 appointments today where generally I would have made 6 appointments in a week.
Francisco Martinez | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectLeader Click Dialer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectLeader Click Dialer Editions & Modules

Modules
250 Extra Dialing Minutes$51
  1. Other
Additional Pricing Details
Contact ConnectLeader for a quote on the sales engagement software today! Different sales roles need different set of sales acceleration tools. One size does not fit all. ConnectLeader provides sales acceleration technologies for all types of sales roles to increase their top line revenue by increasing productivity up to 800%. Fill out the form or just call us at 603-952-2500.

VanillaSoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

VanillaSoft Editions & Modules

Edition
VanillaSoft Pro$801
  1. user
Additional Pricing Details
VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

Rating Summary

Likelihood to Recommend

ConnectLeader Click Dialer
7.1
VanillaSoft
9.6

Likelihood to Renew

ConnectLeader Click Dialer
VanillaSoft
10.0

Usability

ConnectLeader Click Dialer
VanillaSoft
10.0

Reliability and Availability

ConnectLeader Click Dialer
VanillaSoft
10.0

Performance

ConnectLeader Click Dialer
VanillaSoft
10.0

Support Rating

ConnectLeader Click Dialer
7.0
VanillaSoft
9.3

In-Person Training

ConnectLeader Click Dialer
VanillaSoft
10.0

Implementation Rating

ConnectLeader Click Dialer
VanillaSoft
10.0

Scalability

ConnectLeader Click Dialer
VanillaSoft
10.0

Add comparison