What users are saying about
4 Ratings
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Score 7.1 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

ConnectLeader Team Dialer

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.
Anonymous | TrustRadius Reviewer

DialSource

Dialsource is great for any application where the business is using Salesforce.com. It helps with the dialing of the phone, leaving preset voicemails, speeding up the client call back response time and documenting client interaction in Salesforce.com. I recommend it to my realtor partners, and their teams, as a way to create more business contacts and interactions.
Mark Coffman | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Team Dialer
10.0
DialSource
Dialer-CRM integration
ConnectLeader Team Dialer
10.0
DialSource
Call notes & tags
ConnectLeader Team Dialer
10.0
DialSource
Automatic call logging
ConnectLeader Team Dialer
10.0
DialSource

Core Dialer

ConnectLeader Team Dialer
9.3
DialSource
Outbound dialing
ConnectLeader Team Dialer
10.0
DialSource
Custom caller ID
ConnectLeader Team Dialer
10.0
DialSource
Dialer contact import
ConnectLeader Team Dialer
10.0
DialSource
Campaign & list management
ConnectLeader Team Dialer
7.0
DialSource

Call Follow-up and Quality Assurance

ConnectLeader Team Dialer
7.5
DialSource
Follow-up calls
ConnectLeader Team Dialer
7.0
DialSource
Dialer reporting & analytics
ConnectLeader Team Dialer
8.0
DialSource

Pros

ConnectLeader Team Dialer

  • Allows us to have a high number of conversations that can be turned into meetings.
  • Helps ease the pain of low connection rates.
  • They have an awesome customer support team that responds quickly and thoroughly.
Anonymous | TrustRadius Reviewer

DialSource

  • Best telephony of any tool
  • Backend automation pre-call and post-call that save reps a ton of admin time.
  • Inbpound lead matching by phone number inside of Salesforce
Rob Morris | TrustRadius Reviewer

Cons

ConnectLeader Team Dialer

  • The user interface could be a little cleaner/more organized.
Anonymous | TrustRadius Reviewer

DialSource

  • I don't see any areas of improvement at this time.
Mark Coffman | TrustRadius Reviewer

Support Rating

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

DialSource

DialSource 10.0
Based on 1 answer
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Mark Coffman | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Team Dialer

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.
Anonymous | TrustRadius Reviewer

DialSource

DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris | TrustRadius Reviewer

Return on Investment

ConnectLeader Team Dialer

  • The high number of conversations has translated into a high number of meetings for our sales development team.
Anonymous | TrustRadius Reviewer

DialSource

  • Return on investment was almost immediate for us.
  • The time savings along plus the process alignment are home runs
Rob Morris | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectLeader Team Dialer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DialSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

ConnectLeader Team Dialer
10.0
DialSource
10.0

Support Rating

ConnectLeader Team Dialer
DialSource
10.0

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