ConnectLeader Team Dialer vs Five9

• Allows us to have a high number of conversations that can be turned into meetings.
• Helps ease the pain of low connection rates.
• They have an awesome customer support team that responds quickly and thoroughly.

Read full review

• Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
• Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
• Security- We do not have to worry about security.
• Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
• Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
• Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
• Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
• Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.

Read full review

• The user interface could be a little cleaner/more organized.

Read full review

• Java based desktop application is a pain to keep updated.
• The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
• The help center for documentation isn't well organized and the documentation needs substantial editing.

Read full review

• The high number of conversations has translated into a high number of meetings for our sales development team.

Read full review

• Positive: No need for on-premises equipment, which saves money.
• Positive: No need for internal maintenance, which saves IT services time.
• Positive: Fast deployment, switched from an outdated on-premises solution to Five9 easily.
• Negative: Support services -- we had issues that were not resolved for weeks.

Read full review