ConnectLeader Team Dialer vs Five9

Likelihood to Recommend

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.

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Verified User

Manager in Sales

Information Technology and Services Company, 201-500 employees

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Well suited:Environments that don't require texting, and where users are highly technical and able to troubleshoot on your own. We've found that we need an internal tools manager AND an expert on each sales/support team to successfully onboard new team members and ensure current team members know how to use the tool.Not well-suited

Organizations that rely on texting.
Organizations with low tech literacy on their teams.
Organizations with little ability to manage tools like this.

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Verified User

Director in Quality Assurance

Higher Education Company, 201-500 employees

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Feature Rating Comparison

ConnectLeader Team Dialer

Five9

Dialer-CRM integration

Call notes & tags

Automatic call logging

ConnectLeader Team Dialer

Five9

Outbound dialing

Custom caller ID

Dialer contact import

Campaign & list management

ConnectLeader Team Dialer

Five9

Follow-up calls

Dialer reporting & analytics

ConnectLeader Team Dialer

Five9

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Predictive dialing

Call tracking

Multichannel integration

CRM software integration

ConnectLeader Team Dialer

Five9

Inbound call routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Pros

Allows us to have a high number of conversations that can be turned into meetings.
Helps ease the pain of low connection rates.
They have an awesome customer support team that responds quickly and thoroughly.

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Verified User

Manager in Sales

Information Technology and Services Company, 201-500 employees

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Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
Security- We do not have to worry about security.
Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.

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Matt Zemon

President & CEO

BernardOutsourcing/Offshoring, 501-1000 employees

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Cons

The user interface could be a little cleaner/more organized.

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Verified User

Manager in Sales

Information Technology and Services Company, 201-500 employees

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Java based desktop application is a pain to keep updated.
The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
The help center for documentation isn't well organized and the documentation needs substantial editing.

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Ariana Thompson

Support Improvement Manager

OrderUpFood & Beverages, 51-200 employees

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Support

No score

No answers yet

No answers on this topic

Five9 9.0

Based on 1 answer

The team was always responsive and would quickly offer live call support within 24 hours.

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Verified User

Manager in Marketing

Financial Services Company, 51-200 employees

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Alternatives Considered

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.

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Verified User

Manager in Sales

Information Technology and Services Company, 201-500 employees

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Five9 has some of the same features as competitors but offers other features that help users better complete their tasks. This could be tasks such as putting calls on hold, logging calls and reports, and multitasking on the system platform. Overall, Five9 feels very easy to use compared to other software.

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Horacio Carcamo

Product Development Asst.

Myron ManufacturingMarketing and Advertising, 201-500 employees

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Return on Investment

The high number of conversations has translated into a high number of meetings for our sales development team.

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Verified User

Manager in Sales

Information Technology and Services Company, 201-500 employees

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Positive: No need for on-premises equipment, which saves money.
Positive: No need for internal maintenance, which saves IT services time.
Positive: Fast deployment, switched from an outdated on-premises solution to Five9 easily.
Negative: Support services -- we had issues that were not resolved for weeks.

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Valery Mezentsau

IT Department Manager

Acceptance Solutions GroupFinancial Services, 51-200 employees

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Likelihood to Recommend