What users are saying about
4 Ratings
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Score 7.9 out of 100
37 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ConnectLeader Team Dialer

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.
Anonymous | TrustRadius Reviewer

Five9

Well suited:Environments that don't require texting, and where users are highly technical and able to troubleshoot on your own. We've found that we need an internal tools manager AND an expert on each sales/support team to successfully onboard new team members and ensure current team members know how to use the tool.Not well-suited
  1. Organizations that rely on texting.
  2. Organizations with low tech literacy on their teams.
  3. Organizations with little ability to manage tools like this.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Team Dialer
10.0
Five9
Dialer-CRM integration
ConnectLeader Team Dialer
10.0
Five9
Call notes & tags
ConnectLeader Team Dialer
10.0
Five9
Automatic call logging
ConnectLeader Team Dialer
10.0
Five9

Core Dialer

ConnectLeader Team Dialer
9.3
Five9
Outbound dialing
ConnectLeader Team Dialer
10.0
Five9
Custom caller ID
ConnectLeader Team Dialer
10.0
Five9
Dialer contact import
ConnectLeader Team Dialer
10.0
Five9
Campaign & list management
ConnectLeader Team Dialer
7.0
Five9

Call Follow-up and Quality Assurance

ConnectLeader Team Dialer
7.5
Five9
Follow-up calls
ConnectLeader Team Dialer
7.0
Five9
Dialer reporting & analytics
ConnectLeader Team Dialer
8.0
Five9

Contact Center Software

ConnectLeader Team Dialer
Five9
7.9
Agent dashboard
ConnectLeader Team Dialer
Five9
7.0
Validate callers
ConnectLeader Team Dialer
Five9
8.0
Outbound response
ConnectLeader Team Dialer
Five9
8.0
Call forwarding
ConnectLeader Team Dialer
Five9
6.0
Warm transfer
ConnectLeader Team Dialer
Five9
7.0
Predictive dialing
ConnectLeader Team Dialer
Five9
8.0
Call tracking
ConnectLeader Team Dialer
Five9
9.0
Multichannel integration
ConnectLeader Team Dialer
Five9
9.0
CRM software integration
ConnectLeader Team Dialer
Five9
9.0

Workforce Optimization (WFO)

ConnectLeader Team Dialer
Five9
9.0
Inbound call routing
ConnectLeader Team Dialer
Five9
9.0
Recording
ConnectLeader Team Dialer
Five9
9.0
Quality management
ConnectLeader Team Dialer
Five9
8.9
Call analytics
ConnectLeader Team Dialer
Five9
9.0
Historical reporting
ConnectLeader Team Dialer
Five9
9.0
Live reporting
ConnectLeader Team Dialer
Five9
9.0

Pros

ConnectLeader Team Dialer

  • Allows us to have a high number of conversations that can be turned into meetings.
  • Helps ease the pain of low connection rates.
  • They have an awesome customer support team that responds quickly and thoroughly.
Anonymous | TrustRadius Reviewer

Five9

  • Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
  • Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
  • Security- We do not have to worry about security.
  • Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
  • Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
  • Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
  • Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
  • Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.
Matt Zemon | TrustRadius Reviewer

Cons

ConnectLeader Team Dialer

  • The user interface could be a little cleaner/more organized.
Anonymous | TrustRadius Reviewer

Five9

  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Ariana Thompson | TrustRadius Reviewer

Support Rating

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Five9

Five9 8.7
Based on 4 answers
As part of our Five9 package, we have a certain amount of built-in customer support time each month that we can use to schedule meetings, handle troubleshooting errors and implement new procedures. Five9's cases offers customer support for any technical issues that arrive. They respond to you immediately and do not close out any ticket until the issue is fully resolved. Even after resolution, they monitor your ticket to make sure the issue does not reoccur.
Shanna Baty | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Team Dialer

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.
Anonymous | TrustRadius Reviewer

Five9

We felt that Five9 was superior to Genesys PureCloud because of Five9's ability to better manage outbound dialing campaigns. Genesys PureCloud required automation rules to reset/refresh the list position which meant that it was impossible to keep up with our aggressive dialing cadence.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectLeader Team Dialer

  • The high number of conversations has translated into a high number of meetings for our sales development team.
Anonymous | TrustRadius Reviewer

Five9

  • Positive: No need for on-premises equipment, which saves money.
  • Positive: No need for internal maintenance, which saves IT services time.
  • Positive: Fast deployment, switched from an outdated on-premises solution to Five9 easily.
  • Negative: Support services -- we had issues that were not resolved for weeks.
Valery Mezentsau | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectLeader Team Dialer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Five9

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

ConnectLeader Team Dialer
10.0
Five9
8.2

Support Rating

ConnectLeader Team Dialer
Five9
8.7

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