ConnectLeader Team Dialer vs Five9

Likelihood to Recommend

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.

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Verified User

Manager in Sales

Information Technology and Services Company, 201-500 employees

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Well suited:Environments that don't require texting, and where users are highly technical and able to troubleshoot on your own. We've found that we need an internal tools manager AND an expert on each sales/support team to successfully onboard new team members and ensure current team members know how to use the tool.Not well-suited

Organizations that rely on texting.
Organizations with low tech literacy on their teams.
Organizations with little ability to manage tools like this.

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Verified User

Director in Quality Assurance

Higher Education Company, 201-500 employees

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Feature Rating Comparison

ConnectLeader Team Dialer

Five9

Dialer-CRM integration

Call notes & tags

Automatic call logging

ConnectLeader Team Dialer

Five9

Outbound dialing

Custom caller ID

Dialer contact import

Campaign & list management

ConnectLeader Team Dialer

Five9

Follow-up calls

Dialer reporting & analytics

ConnectLeader Team Dialer

Five9

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Predictive dialing

Call tracking

Multichannel integration

CRM software integration

ConnectLeader Team Dialer

Five9

Inbound call routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Pros

Allows us to have a high number of conversations that can be turned into meetings.
Helps ease the pain of low connection rates.
They have an awesome customer support team that responds quickly and thoroughly.

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Verified User

Manager in Sales

Information Technology and Services Company, 201-500 employees

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Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
Security- We do not have to worry about security.
Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.

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Matt Zemon

President & CEO

BernardOutsourcing/Offshoring, 501-1000 employees

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Cons

The user interface could be a little cleaner/more organized.

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Verified User

Manager in Sales

Information Technology and Services Company, 201-500 employees

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Java based desktop application is a pain to keep updated.
The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
The help center for documentation isn't well organized and the documentation needs substantial editing.

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Ariana Thompson

Support Improvement Manager

OrderUpFood & Beverages, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

Five9 8.7

Based on 4 answers

As part of our Five9 package, we have a certain amount of built-in customer support time each month that we can use to schedule meetings, handle troubleshooting errors and implement new procedures. Five9's cases offers customer support for any technical issues that arrive. They respond to you immediately and do not close out any ticket until the issue is fully resolved. Even after resolution, they monitor your ticket to make sure the issue does not reoccur.

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Shanna Baty

Paralegal/Supervisor

Summit ConversionsLegal Services, 11-50 employees

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Alternatives Considered

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.

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Verified User

Manager in Sales

Information Technology and Services Company, 201-500 employees

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We felt that Five9 was superior to Genesys PureCloud because of Five9's ability to better manage outbound dialing campaigns. Genesys PureCloud required automation rules to reset/refresh the list position which meant that it was impossible to keep up with our aggressive dialing cadence.

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Verified User

Manager in Marketing

Financial Services Company, 51-200 employees

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Return on Investment

The high number of conversations has translated into a high number of meetings for our sales development team.

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Verified User

Manager in Sales

Information Technology and Services Company, 201-500 employees

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Positive: No need for on-premises equipment, which saves money.
Positive: No need for internal maintenance, which saves IT services time.
Positive: Fast deployment, switched from an outdated on-premises solution to Five9 easily.
Negative: Support services -- we had issues that were not resolved for weeks.

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Valery Mezentsau

IT Department Manager

Acceptance Solutions GroupFinancial Services, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Rating Summary

ConnectLeader Team Dialer

Five9

ConnectLeader Team Dialer

Five9

Likelihood to Recommend