What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 4 reviews and ratings
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 46 reviews and ratings
Likelihood to Recommend
ConnectLeader Team Dialer
Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.

Verified User
Manager in Sales
Information Technology and Services Company, 201-500 employeesFive9
Well suited:Environments that don't require texting, and where users are highly technical and able to troubleshoot on your own. We've found that we need an internal tools manager AND an expert on each sales/support team to successfully onboard new team members and ensure current team members know how to use the tool.Not well-suited
- Organizations that rely on texting.
- Organizations with low tech literacy on their teams.
- Organizations with little ability to manage tools like this.

Verified User
Director in Quality Assurance
Higher Education Company, 201-500 employeesFeature Rating Comparison
Preview Dialer
ConnectLeader Team Dialer
10.0
Five9
—
Dialer-CRM integration
ConnectLeader Team Dialer
10.0
Five9
—
Call notes & tags
ConnectLeader Team Dialer
10.0
Five9
—
Automatic call logging
ConnectLeader Team Dialer
10.0
Five9
—
Core Dialer
ConnectLeader Team Dialer
9.3
Five9
—
Outbound dialing
ConnectLeader Team Dialer
10.0
Five9
—
Custom caller ID
ConnectLeader Team Dialer
10.0
Five9
—
Dialer contact import
ConnectLeader Team Dialer
10.0
Five9
—
Campaign & list management
ConnectLeader Team Dialer
7.0
Five9
—
Call Follow-up and Quality Assurance
ConnectLeader Team Dialer
7.5
Five9
—
Follow-up calls
ConnectLeader Team Dialer
7.0
Five9
—
Dialer reporting & analytics
ConnectLeader Team Dialer
8.0
Five9
—
Contact Center Software
ConnectLeader Team Dialer
—
Five9
7.9
Agent dashboard
ConnectLeader Team Dialer
—
Five9
7.0
Validate callers
ConnectLeader Team Dialer
—
Five9
8.0
Outbound response
ConnectLeader Team Dialer
—
Five9
8.0
Call forwarding
ConnectLeader Team Dialer
—
Five9
6.0
Warm transfer
ConnectLeader Team Dialer
—
Five9
7.0
Predictive dialing
ConnectLeader Team Dialer
—
Five9
8.0
Call tracking
ConnectLeader Team Dialer
—
Five9
9.0
Multichannel integration
ConnectLeader Team Dialer
—
Five9
9.0
CRM software integration
ConnectLeader Team Dialer
—
Five9
9.0
Workforce Optimization (WFO)
ConnectLeader Team Dialer
—
Five9
9.0
Inbound call routing
ConnectLeader Team Dialer
—
Five9
9.0
Recording
ConnectLeader Team Dialer
—
Five9
9.0
Quality management
ConnectLeader Team Dialer
—
Five9
9.3
Call analytics
ConnectLeader Team Dialer
—
Five9
9.0
Historical reporting
ConnectLeader Team Dialer
—
Five9
9.0
Live reporting
ConnectLeader Team Dialer
—
Five9
9.0
Pros
ConnectLeader Team Dialer
- Allows us to have a high number of conversations that can be turned into meetings.
- Helps ease the pain of low connection rates.
- They have an awesome customer support team that responds quickly and thoroughly.

Verified User
Manager in Sales
Information Technology and Services Company, 201-500 employeesFive9
- Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
- Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
- Security- We do not have to worry about security.
- Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
- Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
- Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
- Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
- Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.
President & CEO
BernardOutsourcing/Offshoring, 501-1000 employees
Cons
ConnectLeader Team Dialer
- The user interface could be a little cleaner/more organized.

Verified User
Manager in Sales
Information Technology and Services Company, 201-500 employeesFive9
- Java based desktop application is a pain to keep updated.
- The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
- The help center for documentation isn't well organized and the documentation needs substantial editing.
Support Improvement Manager
OrderUpFood & Beverages, 51-200 employees
Support Rating
ConnectLeader Team Dialer
No score
No answers yet
No answers on this topic
Five9
Five9 8.2
Based on 8 answers
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.

Verified User
General Manager in Customer Service
Consumer Electronics Company, 51-200 employeesAlternatives Considered
ConnectLeader Team Dialer
We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.

Verified User
Manager in Sales
Information Technology and Services Company, 201-500 employeesFive9
While we use Invoca and LeadsPedia for more granular tracking and data, Five9 has always sort of been the end all be all. If it's in Five9, it's pretty concrete that the info in Five9 is the correct information. It doesn't matter which campaign a call came through, if it came through at all, it will be seen in Five9.

Verified User
Strategist in Marketing
Security & Investigations Company, 5001-10,000 employeesReturn on Investment
ConnectLeader Team Dialer
- The high number of conversations has translated into a high number of meetings for our sales development team.

Verified User
Manager in Sales
Information Technology and Services Company, 201-500 employeesFive9
- We are able to contact more clients on a daily basis
- We are able to record and monitor phone calls for quality assurance
- We are able to measure all KPI's for agent performance
- The Do Not Call list is incredibly easy to add and remove clients
Paralegal/Supervisor
Summit ConversionsLegal Services, 11-50 employees
Screenshots
Pricing Details
ConnectLeader Team Dialer
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Five9
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required