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Top Rated
59 Ratings
4 Ratings
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Score 7.1 out of 100

Freshworks CRM (formerly Freshsales)

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Top Rated
59 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ConnectLeader Team Dialer

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Team Dialer
10.0
Freshworks CRM (formerly Freshsales)
Dialer-CRM integration
ConnectLeader Team Dialer
10.0
Freshworks CRM (formerly Freshsales)
Call notes & tags
ConnectLeader Team Dialer
10.0
Freshworks CRM (formerly Freshsales)
Automatic call logging
ConnectLeader Team Dialer
10.0
Freshworks CRM (formerly Freshsales)

Core Dialer

ConnectLeader Team Dialer
9.3
Freshworks CRM (formerly Freshsales)
Outbound dialing
ConnectLeader Team Dialer
10.0
Freshworks CRM (formerly Freshsales)
Custom caller ID
ConnectLeader Team Dialer
10.0
Freshworks CRM (formerly Freshsales)
Dialer contact import
ConnectLeader Team Dialer
10.0
Freshworks CRM (formerly Freshsales)
Campaign & list management
ConnectLeader Team Dialer
7.0
Freshworks CRM (formerly Freshsales)

Call Follow-up and Quality Assurance

ConnectLeader Team Dialer
7.5
Freshworks CRM (formerly Freshsales)
Follow-up calls
ConnectLeader Team Dialer
7.0
Freshworks CRM (formerly Freshsales)
Dialer reporting & analytics
ConnectLeader Team Dialer
8.0
Freshworks CRM (formerly Freshsales)

Sales Force Automation

ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.3
Customer data management / contact management
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.6
Workflow management
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.3
Territory management
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.5
Opportunity management
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.7
Integration with email client (e.g., Outlook or Gmail)
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.1
Interaction tracking
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.3
Channel / partner relationship management
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.0

Marketing Automation

ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.3
Lead management
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.7
Email marketing
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.0

CRM Project Management

ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.3
Task management
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.2
Reporting
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.3

CRM Reporting & Analytics

ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.5
Forecasting
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.0
Pipeline visualization
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.8
Customizable reports
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.7

Customization

ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.3
Custom fields
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.5
Custom objects
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.6
API for custom integration
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
7.8

Security

ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.4
Single sign-on capability
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.4
Role-based user permissions
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.4

Platform

ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
7.7
Mobile access
ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
7.7

Pros

ConnectLeader Team Dialer

  • Allows us to have a high number of conversations that can be turned into meetings.
  • Helps ease the pain of low connection rates.
  • They have an awesome customer support team that responds quickly and thoroughly.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

ConnectLeader Team Dialer

  • The user interface could be a little cleaner/more organized.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Usability

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Team Dialer

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Price, special offersSupport in our local place via partnersSimplicity of useFlexible API and already done integrations with G Suite and Office 365Between the users, they have chosen Freshsales as more easy to use.
Renan Otero | TrustRadius Reviewer

Return on Investment

ConnectLeader Team Dialer

  • The high number of conversations has translated into a high number of meetings for our sales development team.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectLeader Team Dialer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectLeader Team Dialer Editions & Modules

Additional Pricing Details
Contact ConnectLeader for a quote on the sales engagement software today! Different sales roles need different set of sales acceleration tools. One size does not fit all. ConnectLeader provides sales acceleration technologies for all types of sales roles to increase their top line revenue by increasing productivity up to 800%. Fill out the form or just call us at 603-952-2500.

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Rating Summary

Likelihood to Recommend

ConnectLeader Team Dialer
10.0
Freshworks CRM (formerly Freshsales)
8.5

Usability

ConnectLeader Team Dialer
Freshworks CRM (formerly Freshsales)
8.2

Add comparison