What users are saying about
4 Ratings
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Score 7.1 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Likelihood to Recommend

ConnectLeader Team Dialer

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.
Anonymous | TrustRadius Reviewer

FrontSpin

Perfect for:
  • Sales Directors,
  • Account Development Representatives (ADR),
  • Sales Development Representatives,
  • Customer Success Managers,
  • Technical Support Specialists,
  • Account Managers
  • People that make calls but don't like the Salesforce user interface
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Team Dialer
10.0
FrontSpin
8.5
Dialer-CRM integration
ConnectLeader Team Dialer
10.0
FrontSpin
8.1
Call notes & tags
ConnectLeader Team Dialer
10.0
FrontSpin
8.1
Automatic call logging
ConnectLeader Team Dialer
10.0
FrontSpin
8.2
Contact preview
ConnectLeader Team Dialer
FrontSpin
9.5

Core Dialer

ConnectLeader Team Dialer
9.3
FrontSpin
8.5
Outbound dialing
ConnectLeader Team Dialer
10.0
FrontSpin
8.1
Custom caller ID
ConnectLeader Team Dialer
10.0
FrontSpin
8.1
Dialer contact import
ConnectLeader Team Dialer
10.0
FrontSpin
5.4
Campaign & list management
ConnectLeader Team Dialer
7.0
FrontSpin
10.0
Inbound routing
ConnectLeader Team Dialer
FrontSpin
10.0
Click-to-call
ConnectLeader Team Dialer
FrontSpin
10.0
Recorded voicemail drop
ConnectLeader Team Dialer
FrontSpin
8.0

Call Follow-up and Quality Assurance

ConnectLeader Team Dialer
7.5
FrontSpin
7.9
Follow-up calls
ConnectLeader Team Dialer
7.0
FrontSpin
8.2
Dialer reporting & analytics
ConnectLeader Team Dialer
8.0
FrontSpin
5.5
Dialer compliance
ConnectLeader Team Dialer
FrontSpin
10.0

Pros

ConnectLeader Team Dialer

  • Allows us to have a high number of conversations that can be turned into meetings.
  • Helps ease the pain of low connection rates.
  • They have an awesome customer support team that responds quickly and thoroughly.
Anonymous | TrustRadius Reviewer

FrontSpin

  • Calling one person after another.
  • Follow ups and reminders to call potential clients.
  • Keeping track of completed tasks.
Zach Peck | TrustRadius Reviewer

Cons

ConnectLeader Team Dialer

  • The user interface could be a little cleaner/more organized.
Anonymous | TrustRadius Reviewer

FrontSpin

  • Many competitors had functionality that FrontSpin is building over time
  • We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin
Jon Crispin, MBA | TrustRadius Reviewer

Usability

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

FrontSpin

FrontSpin 10.0
Based on 1 answer
Trained a new recruit on FrontSpin in one session. It's very intuitive.
Anonymous | TrustRadius Reviewer

Support Rating

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

FrontSpin

FrontSpin 6.0
Based on 1 answer
They do well with their support. Wait times are low, and they are eager to help.
Zach Peck | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Team Dialer

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.
Anonymous | TrustRadius Reviewer

FrontSpin

Based purely on cost - the other two were more robust and did more, but we had a limited budget and FrontSpin more than covered our needs.
Jon Crispin, MBA | TrustRadius Reviewer

Return on Investment

ConnectLeader Team Dialer

  • The high number of conversations has translated into a high number of meetings for our sales development team.
Anonymous | TrustRadius Reviewer

FrontSpin

  • No question that Fronspin paid for itself every month. Meeting call quotas and scheduling quotas wouldn't have been possible without it (or something just like it). I could easily call 75 people every day and regularly it was above 100.
  • The list performance analytics helped me see which lists were most fruitful and thus worth the most amount of my time. For martketing, that also allowed them to calculate the ROI of specific campaigns based on the level of engagement from the list. An opportunity could be traced back to a specific marketing campaign.
Anonymous | TrustRadius Reviewer

Screenshots

FrontSpin

Pricing Details

ConnectLeader Team Dialer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FrontSpin

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectLeader Team Dialer
10.0
FrontSpin
7.2

Usability

ConnectLeader Team Dialer
FrontSpin
10.0

Support Rating

ConnectLeader Team Dialer
FrontSpin
6.0

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