What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
340 Ratings
4 Ratings
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Score 7.1 out of 100

NICE inContact CXone

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Top Rated
340 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

ConnectLeader Team Dialer

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.
Anonymous | TrustRadius Reviewer

NICE inContact CXone

NICE inContact CXone is good for a team doing any sort of calling. It makes calling, managing calls, holding, transferring, conferencing, scheduling, organizing, and things of that nature very easy, thus making the process of work very seamless and easy.It also helps with scheduling, and communication between team membersIt wouldn't be well suited for teams who don't do calling, although some features would be helpful if calling is not being done.
Anthony Castellanos | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Team Dialer
10.0
NICE inContact CXone
Dialer-CRM integration
ConnectLeader Team Dialer
10.0
NICE inContact CXone
Call notes & tags
ConnectLeader Team Dialer
10.0
NICE inContact CXone
Automatic call logging
ConnectLeader Team Dialer
10.0
NICE inContact CXone

Core Dialer

ConnectLeader Team Dialer
9.3
NICE inContact CXone
Outbound dialing
ConnectLeader Team Dialer
10.0
NICE inContact CXone
Custom caller ID
ConnectLeader Team Dialer
10.0
NICE inContact CXone
Dialer contact import
ConnectLeader Team Dialer
10.0
NICE inContact CXone
Campaign & list management
ConnectLeader Team Dialer
7.0
NICE inContact CXone

Call Follow-up and Quality Assurance

ConnectLeader Team Dialer
7.5
NICE inContact CXone
Follow-up calls
ConnectLeader Team Dialer
7.0
NICE inContact CXone
Dialer reporting & analytics
ConnectLeader Team Dialer
8.0
NICE inContact CXone

Contact Center Software

ConnectLeader Team Dialer
NICE inContact CXone
8.1
Agent dashboard
ConnectLeader Team Dialer
NICE inContact CXone
8.3
Validate callers
ConnectLeader Team Dialer
NICE inContact CXone
8.3
Outbound response
ConnectLeader Team Dialer
NICE inContact CXone
8.2
Call forwarding
ConnectLeader Team Dialer
NICE inContact CXone
8.3
Click-to-call (CTC)
ConnectLeader Team Dialer
NICE inContact CXone
8.5
Warm transfer
ConnectLeader Team Dialer
NICE inContact CXone
8.5
Predictive dialing
ConnectLeader Team Dialer
NICE inContact CXone
7.5
Interactive voice response
ConnectLeader Team Dialer
NICE inContact CXone
8.0
REST APIs
ConnectLeader Team Dialer
NICE inContact CXone
7.8
Call scripts
ConnectLeader Team Dialer
NICE inContact CXone
8.0
Call tracking
ConnectLeader Team Dialer
NICE inContact CXone
8.3
Multichannel integration
ConnectLeader Team Dialer
NICE inContact CXone
7.9
CRM software integration
ConnectLeader Team Dialer
NICE inContact CXone
7.9

Workforce Optimization (WFO)

ConnectLeader Team Dialer
NICE inContact CXone
8.3
Inbound call routing
ConnectLeader Team Dialer
NICE inContact CXone
8.5
Omnichannel inbound routing
ConnectLeader Team Dialer
NICE inContact CXone
8.3
Recording
ConnectLeader Team Dialer
NICE inContact CXone
8.5
Quality management
ConnectLeader Team Dialer
NICE inContact CXone
8.5
Call analytics
ConnectLeader Team Dialer
NICE inContact CXone
8.4
Historical reporting
ConnectLeader Team Dialer
NICE inContact CXone
8.3
Live reporting
ConnectLeader Team Dialer
NICE inContact CXone
8.4
Customer surveys
ConnectLeader Team Dialer
NICE inContact CXone
7.9
Customer interaction analytics
ConnectLeader Team Dialer
NICE inContact CXone
8.0

Pros

ConnectLeader Team Dialer

  • Allows us to have a high number of conversations that can be turned into meetings.
  • Helps ease the pain of low connection rates.
  • They have an awesome customer support team that responds quickly and thoroughly.
Anonymous | TrustRadius Reviewer

NICE inContact CXone

  • Reporting has been easy and so far appears accurate. The reports also offer really nice graphical interfaces to make it easy to digest.
  • The QA portions ability to hear tone in the call and give you a visual smiley face when someone sounds happy is a neat feature.
  • The dashboards are really informational and easy to configure. When we are back in the office they will make nice wall boards for the team to see as well.
Richard Rowland | TrustRadius Reviewer

Cons

ConnectLeader Team Dialer

  • The user interface could be a little cleaner/more organized.
Anonymous | TrustRadius Reviewer

NICE inContact CXone

  • Call Center Live Skill Management: Sometimes when some of our call skills gets backed up with calls holding, it isn't easy to re-skill agents as needed as you cannot mass skill.
  • Dashboard reporting: It would be great to be able to pull some recollection to what the dashboards are displaying throughout the day. Not indispensable but sometimes, executives like getting some detailed live information
  • Reporting: Understandable is that reporting doesn't generate until -I think it is now 4hrs - after some time. If this time could be reduced to get some live stats, would be great to have
EDDER OROZCO | TrustRadius Reviewer

Likelihood to Renew

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 8.6
Based on 14 answers
The general need we have is being satisfied by the product. The effort to build new solutions was larger than desired.
Onavie Boyce | TrustRadius Reviewer

Usability

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 8.5
Based on 268 answers
Usability is top notch! I couldn't ask for an easier platform to use and customize for our company. At the end of the day, it is one of the - if not THE best I've ever used as far as speed, and utilization. A well played investment for any company looking to further their production on a global scale.
Jordan Fiander | TrustRadius Reviewer

Support Rating

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 7.3
Based on 4 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

In-Person Training

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 9.0
Based on 2 answers
Nice trainer from NIC
Somveer Singh | TrustRadius Reviewer

Online Training

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 9.0
Based on 2 answers
good stuff available online help section
Somveer Singh | TrustRadius Reviewer

Implementation Rating

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

NICE inContact CXone

NICE inContact CXone 8.2
Based on 6 answers
The vendor supported implementation is likely the only solution that would have worked for us. We later moved the solution in house.
Onavie Boyce | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Team Dialer

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.
Anonymous | TrustRadius Reviewer

NICE inContact CXone

While custom reports update a much faster rate than inContact, the scope of pre-built reports is much larger in PureConnect and it is much easier to schedule reports and deliver them via email attachment. PureConnect has issues with scheduled reports, sometimes they run later than expected for not at all. Reports are run and exported in exponentially quicker times in inContact.
Kevin Lintner | TrustRadius Reviewer

Return on Investment

ConnectLeader Team Dialer

  • The high number of conversations has translated into a high number of meetings for our sales development team.
Anonymous | TrustRadius Reviewer

NICE inContact CXone

  • Dialer increased speed to lead and number of outbound dials per agent.
  • IVR allowed for agentless interactions with positive client outcome.
  • Available APIs allowed to integrate with company wide BI tool so call center data can easily be seen by leadership.
Marvin Leininger | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectLeader Team Dialer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE inContact CXone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectLeader Team Dialer
10.0
NICE inContact CXone
8.3

Likelihood to Renew

ConnectLeader Team Dialer
NICE inContact CXone
8.6

Usability

ConnectLeader Team Dialer
NICE inContact CXone
8.5

Reliability and Availability

ConnectLeader Team Dialer
NICE inContact CXone
7.7

Performance

ConnectLeader Team Dialer
NICE inContact CXone
9.0

Support Rating

ConnectLeader Team Dialer
NICE inContact CXone
7.3

In-Person Training

ConnectLeader Team Dialer
NICE inContact CXone
9.0

Online Training

ConnectLeader Team Dialer
NICE inContact CXone
9.0

Implementation Rating

ConnectLeader Team Dialer
NICE inContact CXone
8.2

Scalability

ConnectLeader Team Dialer
NICE inContact CXone
7.3

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