4 Ratings
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Score 7.1 out of 100
188 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

ConnectLeader Team Dialer

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Team Dialer
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Dialer-CRM integration
ConnectLeader Team Dialer
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Call notes & tags
ConnectLeader Team Dialer
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Automatic call logging
ConnectLeader Team Dialer
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Core Dialer

ConnectLeader Team Dialer
9.3
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Outbound dialing
ConnectLeader Team Dialer
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Custom caller ID
ConnectLeader Team Dialer
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Dialer contact import
ConnectLeader Team Dialer
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Campaign & list management
ConnectLeader Team Dialer
7.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Call Follow-up and Quality Assurance

ConnectLeader Team Dialer
7.5
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Follow-up calls
ConnectLeader Team Dialer
7.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
Dialer reporting & analytics
ConnectLeader Team Dialer
8.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Sales Force Automation

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Customer data management / contact management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.4
Workflow management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Territory management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Opportunity management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.4
Integration with email client (e.g., Outlook or Gmail)
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.2
Contract management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
Quote & order management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.1
Interaction tracking
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.1
Channel / partner relationship management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.7

Customer Service & Support

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0
Case management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0
Call center management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0
Help desk management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0

Marketing Automation

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.5
Lead management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
9.0
Email marketing
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

CRM Project Management

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.6
Task management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.9
Reporting
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.3

CRM Reporting & Analytics

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.5
Forecasting
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.3
Pipeline visualization
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.8
Customizable reports
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
9.4

Customization

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.3
Custom fields
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.8
Custom objects
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.8
Scripting environment
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.7
API for custom integration
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Security

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.7
Single sign-on capability
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
9.0
Role-based user permissions
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.4

Social CRM

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Social data
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0
Social engagement
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Integrations with 3rd-party Software

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
9.2
Marketing automation
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.3
Compensation management
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0

Platform

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.5
Mobile access
ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
6.5

Pros

ConnectLeader Team Dialer

  • Allows us to have a high number of conversations that can be turned into meetings.
  • Helps ease the pain of low connection rates.
  • They have an awesome customer support team that responds quickly and thoroughly.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Cons

ConnectLeader Team Dialer

  • The user interface could be a little cleaner/more organized.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Team Dialer

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

ConnectLeader Team Dialer

  • The high number of conversations has translated into a high number of meetings for our sales development team.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectLeader Team Dialer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectLeader Team Dialer
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.3

Likelihood to Renew

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
7.0

Usability

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
4.0

Reliability and Availability

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
10.0

Performance

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Support Rating

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
2.2

In-Person Training

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
8.0

Implementation Rating

ConnectLeader Team Dialer
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
2.0

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