What users are saying about
4 Ratings
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Score 7.1 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

ConnectLeader Team Dialer

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.
Anonymous | TrustRadius Reviewer

Ring.io

Ring.io is great for a low-budget, moderate call volume workload. The ease of Salesforce integration and web-based calling makes this a more affordable option than some other robust solutions. The voicemail-drop feature saves tremendous time for callers who frequently reach voicemails more than humans. The ability to assign a caller ID makes the calling number trusted and increases caller response.
Nathan Baker | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Team Dialer
10.0
Ring.io
9.4
Dialer-CRM integration
ConnectLeader Team Dialer
10.0
Ring.io
10.0
Call notes & tags
ConnectLeader Team Dialer
10.0
Ring.io
8.1
Automatic call logging
ConnectLeader Team Dialer
10.0
Ring.io
10.0
Contact preview
ConnectLeader Team Dialer
Ring.io
9.4

Core Dialer

ConnectLeader Team Dialer
9.3
Ring.io
9.0
Outbound dialing
ConnectLeader Team Dialer
10.0
Ring.io
9.7
Custom caller ID
ConnectLeader Team Dialer
10.0
Ring.io
8.9
Dialer contact import
ConnectLeader Team Dialer
10.0
Ring.io
7.4
Campaign & list management
ConnectLeader Team Dialer
7.0
Ring.io
9.7
Inbound routing
ConnectLeader Team Dialer
Ring.io
7.4
Click-to-call
ConnectLeader Team Dialer
Ring.io
10.0
Recorded voicemail drop
ConnectLeader Team Dialer
Ring.io
10.0

Call Follow-up and Quality Assurance

ConnectLeader Team Dialer
7.5
Ring.io
8.7
Follow-up calls
ConnectLeader Team Dialer
7.0
Ring.io
9.2
Dialer reporting & analytics
ConnectLeader Team Dialer
8.0
Ring.io
7.7
Dialer compliance
ConnectLeader Team Dialer
Ring.io
9.2

Pros

ConnectLeader Team Dialer

  • Allows us to have a high number of conversations that can be turned into meetings.
  • Helps ease the pain of low connection rates.
  • They have an awesome customer support team that responds quickly and thoroughly.
Anonymous | TrustRadius Reviewer

Ring.io

  • Ring.io logs all of our call information in Salesforce automatically, including the length of the call.
  • Ring.io records all of the calls that take place so we can use the recordings to listen back for training purposes.
  • Ring.io makes it easy and efficient to click to dial, saving time and allowing reps to work off reports without having a million windows open.
Anonymous | TrustRadius Reviewer

Cons

ConnectLeader Team Dialer

  • The user interface could be a little cleaner/more organized.
Anonymous | TrustRadius Reviewer

Ring.io

  • Sometimes calls will randomly get dropped
  • It seems as if the same number is used for each area, so if we could have different numbers for each call that would be ideal
Richard Kersten | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Team Dialer

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.
Anonymous | TrustRadius Reviewer

Ring.io

I haven't had an opportunity to use many other dialer technologies, because other companies I've worked at haven't had the right technology or integrations to make it work. Previously I've had to manually dial numbers from a desktop phone, or even use my cell phone in some cases. Ring.io has made things a lot easier.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectLeader Team Dialer

  • The high number of conversations has translated into a high number of meetings for our sales development team.
Anonymous | TrustRadius Reviewer

Ring.io

  • Difficult to measure ROI in higher education space, but generally tele-counseling operations are more efficient.
  • Ring.io efficiency has allowed us to scale back the number of callers we use to accomplish our objectives.
Nathan Baker | TrustRadius Reviewer

Screenshots

Ring.io

Pricing Details

ConnectLeader Team Dialer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ring.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectLeader Team Dialer
10.0
Ring.io
8.5

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