What users are saying about
4 Ratings
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Score 7.1 out of 100
54 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ConnectLeader Team Dialer

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.
Anonymous | TrustRadius Reviewer

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Team Dialer
10.0
Sage CRM
Dialer-CRM integration
ConnectLeader Team Dialer
10.0
Sage CRM
Call notes & tags
ConnectLeader Team Dialer
10.0
Sage CRM
Automatic call logging
ConnectLeader Team Dialer
10.0
Sage CRM

Core Dialer

ConnectLeader Team Dialer
9.3
Sage CRM
Outbound dialing
ConnectLeader Team Dialer
10.0
Sage CRM
Custom caller ID
ConnectLeader Team Dialer
10.0
Sage CRM
Dialer contact import
ConnectLeader Team Dialer
10.0
Sage CRM
Campaign & list management
ConnectLeader Team Dialer
7.0
Sage CRM

Call Follow-up and Quality Assurance

ConnectLeader Team Dialer
7.5
Sage CRM
Follow-up calls
ConnectLeader Team Dialer
7.0
Sage CRM
Dialer reporting & analytics
ConnectLeader Team Dialer
8.0
Sage CRM

Sales Force Automation

ConnectLeader Team Dialer
Sage CRM
9.5
Customer data management / contact management
ConnectLeader Team Dialer
Sage CRM
10.0
Workflow management
ConnectLeader Team Dialer
Sage CRM
10.0
Territory management
ConnectLeader Team Dialer
Sage CRM
10.0
Opportunity management
ConnectLeader Team Dialer
Sage CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
ConnectLeader Team Dialer
Sage CRM
10.0
Contract management
ConnectLeader Team Dialer
Sage CRM
5.6
Quote & order management
ConnectLeader Team Dialer
Sage CRM
10.0
Interaction tracking
ConnectLeader Team Dialer
Sage CRM
10.0
Channel / partner relationship management
ConnectLeader Team Dialer
Sage CRM
10.0

Customer Service & Support

ConnectLeader Team Dialer
Sage CRM
10.0
Case management
ConnectLeader Team Dialer
Sage CRM
10.0
Call center management
ConnectLeader Team Dialer
Sage CRM
10.0
Help desk management
ConnectLeader Team Dialer
Sage CRM
10.0

Marketing Automation

ConnectLeader Team Dialer
Sage CRM
10.0
Lead management
ConnectLeader Team Dialer
Sage CRM
10.0
Email marketing
ConnectLeader Team Dialer
Sage CRM
10.0

CRM Project Management

ConnectLeader Team Dialer
Sage CRM
10.0
Task management
ConnectLeader Team Dialer
Sage CRM
10.0
Billing and invoicing management
ConnectLeader Team Dialer
Sage CRM
10.0
Reporting
ConnectLeader Team Dialer
Sage CRM
10.0

CRM Reporting & Analytics

ConnectLeader Team Dialer
Sage CRM
10.0
Forecasting
ConnectLeader Team Dialer
Sage CRM
10.0
Pipeline visualization
ConnectLeader Team Dialer
Sage CRM
10.0
Customizable reports
ConnectLeader Team Dialer
Sage CRM
10.0

Customization

ConnectLeader Team Dialer
Sage CRM
10.0
Custom fields
ConnectLeader Team Dialer
Sage CRM
10.0
Custom objects
ConnectLeader Team Dialer
Sage CRM
10.0
Scripting environment
ConnectLeader Team Dialer
Sage CRM
10.0
API for custom integration
ConnectLeader Team Dialer
Sage CRM
10.0

Security

ConnectLeader Team Dialer
Sage CRM
10.0
Single sign-on capability
ConnectLeader Team Dialer
Sage CRM
10.0
Role-based user permissions
ConnectLeader Team Dialer
Sage CRM
10.0

Social CRM

ConnectLeader Team Dialer
Sage CRM
10.0
Social data
ConnectLeader Team Dialer
Sage CRM
10.0
Social engagement
ConnectLeader Team Dialer
Sage CRM
10.0

Integrations with 3rd-party Software

ConnectLeader Team Dialer
Sage CRM
10.0
Marketing automation
ConnectLeader Team Dialer
Sage CRM
10.0
Compensation management
ConnectLeader Team Dialer
Sage CRM
10.0

Platform

ConnectLeader Team Dialer
Sage CRM
10.0
Mobile access
ConnectLeader Team Dialer
Sage CRM
10.0

Pros

ConnectLeader Team Dialer

  • Allows us to have a high number of conversations that can be turned into meetings.
  • Helps ease the pain of low connection rates.
  • They have an awesome customer support team that responds quickly and thoroughly.
Anonymous | TrustRadius Reviewer

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

Cons

ConnectLeader Team Dialer

  • The user interface could be a little cleaner/more organized.
Anonymous | TrustRadius Reviewer

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

Likelihood to Renew

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Usability

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.3
Based on 3 answers
I think it is intuitive, easy to customize and easy to learn
Kari-Ann B. Ryan | TrustRadius Reviewer

Performance

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

In-Person Training

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Implementation Rating

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Team Dialer

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.
Anonymous | TrustRadius Reviewer

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

Return on Investment

ConnectLeader Team Dialer

  • The high number of conversations has translated into a high number of meetings for our sales development team.
Anonymous | TrustRadius Reviewer

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

Screenshots

Sage CRM

Pricing Details

ConnectLeader Team Dialer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectLeader Team Dialer Editions & Modules

Additional Pricing Details
Contact ConnectLeader for a quote on the sales engagement software today! Different sales roles need different set of sales acceleration tools. One size does not fit all. ConnectLeader provides sales acceleration technologies for all types of sales roles to increase their top line revenue by increasing productivity up to 800%. Fill out the form or just call us at 603-952-2500.

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

Rating Summary

Likelihood to Recommend

ConnectLeader Team Dialer
10.0
Sage CRM
9.0

Likelihood to Renew

ConnectLeader Team Dialer
Sage CRM
5.1

Usability

ConnectLeader Team Dialer
Sage CRM
8.3

Performance

ConnectLeader Team Dialer
Sage CRM
8.2

In-Person Training

ConnectLeader Team Dialer
Sage CRM
7.0

Implementation Rating

ConnectLeader Team Dialer
Sage CRM
8.0

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