What users are saying about
4 Ratings
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Score 7.1 out of 100
22 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

ConnectLeader Team Dialer

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.
Anonymous | TrustRadius Reviewer

Velocify by Ellie Mae

Small businesses who do not need complex reporting and analytics would fit well into the Velocify model. There needs to be specific segments that appeal to this type of CRM, and the best feature is within an added layer--dialer. The ability to turn things around and contact your leads immediately was very beneficial to us, and could prove to be a boon for a small to midsize business.
Tim Gossett | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Team Dialer
10.0
Velocify by Ellie Mae
Dialer-CRM integration
ConnectLeader Team Dialer
10.0
Velocify by Ellie Mae
Call notes & tags
ConnectLeader Team Dialer
10.0
Velocify by Ellie Mae
Automatic call logging
ConnectLeader Team Dialer
10.0
Velocify by Ellie Mae

Core Dialer

ConnectLeader Team Dialer
9.3
Velocify by Ellie Mae
Outbound dialing
ConnectLeader Team Dialer
10.0
Velocify by Ellie Mae
Custom caller ID
ConnectLeader Team Dialer
10.0
Velocify by Ellie Mae
Dialer contact import
ConnectLeader Team Dialer
10.0
Velocify by Ellie Mae
Campaign & list management
ConnectLeader Team Dialer
7.0
Velocify by Ellie Mae

Call Follow-up and Quality Assurance

ConnectLeader Team Dialer
7.5
Velocify by Ellie Mae
Follow-up calls
ConnectLeader Team Dialer
7.0
Velocify by Ellie Mae
Dialer reporting & analytics
ConnectLeader Team Dialer
8.0
Velocify by Ellie Mae

Pros

ConnectLeader Team Dialer

  • Allows us to have a high number of conversations that can be turned into meetings.
  • Helps ease the pain of low connection rates.
  • They have an awesome customer support team that responds quickly and thoroughly.
Anonymous | TrustRadius Reviewer

Velocify by Ellie Mae

  • The prioritized queue allows for management to set contact standards and hold users accountable. It removes all the guess work out of what lead to call next.
  • The Dial IQ feature is fantastic for powering through calls and maximizing speed to contact.
  • The Shotgun lead distribution puts the lead into the hand of the user that is ready and available to call that lead immediately. No handing off a lead to an originator and hoping they call. This feature allows for the system to notify multiple users simultaneously and first user to press 1 wins the lead. Talk about creating a competitive sales environment!
Sara Razmus | TrustRadius Reviewer

Cons

ConnectLeader Team Dialer

  • The user interface could be a little cleaner/more organized.
Anonymous | TrustRadius Reviewer

Velocify by Ellie Mae

  • Velocify would be well served to create a more robust email drip campaign platform.
  • Velocify could revamp their dashboards and prioritized views our individuals work out of daily. It's rather overwhelming when working with a lot of leads. Adding interactive graphics - calendars, easy to view alerts, etc would be great. (Big Purple Dot does this well)
Kristi Brannon | TrustRadius Reviewer

Likelihood to Renew

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Velocify by Ellie Mae

Velocify by Ellie Mae 5.1
Based on 5 answers
I am sure that we as a company are likely to continue using Velocify. I am not involved in the selection process, but I have not heard any negative feedback and switching programs would more than likely be too much work
Anonymous | TrustRadius Reviewer

Usability

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Velocify by Ellie Mae

Velocify by Ellie Mae 10.0
Based on 1 answer
Users can gain a very good understanding of the system quickly. The administrator can use terms that are familiar to their company when setting the system up. Most new administrators error to the side of complexity when setting up the system. With Velocify less is more.
Jay Dunsing | TrustRadius Reviewer

Reliability and Availability

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Velocify by Ellie Mae

Velocify by Ellie Mae 10.0
Based on 1 answer
The system is always up!!
Jay Dunsing | TrustRadius Reviewer

Performance

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Velocify by Ellie Mae

Velocify by Ellie Mae 10.0
Based on 1 answer
If the system is set up correctly it will be a game changer for your organization.
Jay Dunsing | TrustRadius Reviewer

Support Rating

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Velocify by Ellie Mae

Velocify by Ellie Mae 10.0
Based on 4 answers
While I didn't speak with the Support team often, they seemed very accepting and reliable. My favorite was the company emails that we would receive whenever something wasn't working correctly so that we would know that it's being worked on, providing a bit of relief to the other employees that were having trouble.
Anonymous | TrustRadius Reviewer

In-Person Training

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Velocify by Ellie Mae

Velocify by Ellie Mae 8.0
Based on 1 answer
The in-person training if you will is done via GoToMeeting or some other service. I have been told that the moderator goes way too in-depth and too fast.
Jay Dunsing | TrustRadius Reviewer

Online Training

ConnectLeader Team Dialer

No answers on this topic

Velocify by Ellie Mae

Velocify offers online training via videos and written descriptions of implementation procedures.
Jay Dunsing | TrustRadius Reviewer

Implementation Rating

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Velocify by Ellie Mae

Velocify by Ellie Mae 8.0
Based on 1 answer
If you plan to have more than 20 users on Velocify you should outsource implementation to someone that knows how the system can best be implemented for your business/process flows. If you have fewer proposed users try to use one of the canned levels.
Jay Dunsing | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Team Dialer

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.
Anonymous | TrustRadius Reviewer

Velocify by Ellie Mae

Before we went with Velocify, we had Salesforce and Hobson's EMT Connect. Both of these systems were rather expensive and didn't give us exactly what we needed for lead conversion as well as the customization we desired. However, I feel that some of the reasons we went with Velocify were not exactly truthful as we found out during the implementation process or much later that there were things they said that they could do that once we started getting into the weeds with it they weren't able to execute. From a lead conversion and speed to lead standpoint, this is a good product. From a reporting and lifecycle management standpoint, this is a very poor product compared to the other two
Tim Gossett | TrustRadius Reviewer

Scalability

ConnectLeader Team Dialer

No score
No answers yet
No answers on this topic

Velocify by Ellie Mae

Velocify by Ellie Mae 10.0
Based on 1 answer
The system is fully scaleable both vertically and horizontally across the enterprise.
Jay Dunsing | TrustRadius Reviewer

Return on Investment

ConnectLeader Team Dialer

  • The high number of conversations has translated into a high number of meetings for our sales development team.
Anonymous | TrustRadius Reviewer

Velocify by Ellie Mae

  • Faster lead conversion lead us to higher potential for "first school wins" philosophy.
  • Negative return on time spent maintaining Velocify. Because manual reporting was needed and much had to be done outside of the system, there was a monetary loss of time because of this.
  • Predictability was near impossible for us, and the fact that we had to purchase an email automation system because Velocify did not do anything we needed was a negative ROI for our business.
Tim Gossett | TrustRadius Reviewer

Screenshots

Velocify by Ellie Mae

Pricing Details

ConnectLeader Team Dialer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Velocify by Ellie Mae

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectLeader Team Dialer
10.0
Velocify by Ellie Mae
9.9

Likelihood to Renew

ConnectLeader Team Dialer
Velocify by Ellie Mae
5.1

Usability

ConnectLeader Team Dialer
Velocify by Ellie Mae
10.0

Reliability and Availability

ConnectLeader Team Dialer
Velocify by Ellie Mae
10.0

Performance

ConnectLeader Team Dialer
Velocify by Ellie Mae
10.0

Support Rating

ConnectLeader Team Dialer
Velocify by Ellie Mae
10.0

In-Person Training

ConnectLeader Team Dialer
Velocify by Ellie Mae
8.0

Implementation Rating

ConnectLeader Team Dialer
Velocify by Ellie Mae
8.0

Scalability

ConnectLeader Team Dialer
Velocify by Ellie Mae
10.0

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