What users are saying about
4 Ratings
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Score 7.1 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 1.7 out of 100

Likelihood to Recommend

ConnectLeader Team Dialer

Definitely well suited for sales teams looking to have a high number of conversations with prospects. It automates the dialing process with a very fluid integration with Salesforce. Because it dials a list of prospects, the connects aren't as controllable as they would be with a one-off dialing tool. So it's worth outlining what type of solution is best suited for who is being targeted.
Anonymous | TrustRadius Reviewer

XenCALL

XenCall is well suited for any company looking to make outbound calls to prospects more efficiently and effectively. It might not be appropriate for calls where you want to have a more quality conversation unless you stick with the 1 line dialer. Using multiple lines allows companies to hit many prospects in one day.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectLeader Team Dialer
10.0
XenCALL
7.1
Dialer-CRM integration
ConnectLeader Team Dialer
10.0
XenCALL
Call notes & tags
ConnectLeader Team Dialer
10.0
XenCALL
6.2
Automatic call logging
ConnectLeader Team Dialer
10.0
XenCALL
8.0
Contact preview
ConnectLeader Team Dialer
XenCALL
7.0

Core Dialer

ConnectLeader Team Dialer
9.3
XenCALL
4.5
Outbound dialing
ConnectLeader Team Dialer
10.0
XenCALL
1.9
Custom caller ID
ConnectLeader Team Dialer
10.0
XenCALL
3.0
Dialer contact import
ConnectLeader Team Dialer
10.0
XenCALL
9.0
Campaign & list management
ConnectLeader Team Dialer
7.0
XenCALL
8.2
Inbound routing
ConnectLeader Team Dialer
XenCALL
2.8
Click-to-call
ConnectLeader Team Dialer
XenCALL
1.9

Call Follow-up and Quality Assurance

ConnectLeader Team Dialer
7.5
XenCALL
7.1
Follow-up calls
ConnectLeader Team Dialer
7.0
XenCALL
5.1
Dialer reporting & analytics
ConnectLeader Team Dialer
8.0
XenCALL
8.2
Dialer compliance
ConnectLeader Team Dialer
XenCALL
8.0

Pros

ConnectLeader Team Dialer

  • Allows us to have a high number of conversations that can be turned into meetings.
  • Helps ease the pain of low connection rates.
  • They have an awesome customer support team that responds quickly and thoroughly.
Anonymous | TrustRadius Reviewer

XenCALL

  • Call logging
  • Agent monitoring
  • Agent reporting
  • File organization
Tish Cator | TrustRadius Reviewer

Cons

ConnectLeader Team Dialer

  • The user interface could be a little cleaner/more organized.
Anonymous | TrustRadius Reviewer

XenCALL

  • Poor user interface.
  • Clunky.
  • Extremely difficult to navigate and keep track of settings.
  • Poor customer service.
  • Poor design.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConnectLeader Team Dialer

We selected ConnectLeader because we were experiencing several tech issues with our previous tool and we didn't like how their customer support team handled the communication from their end. We've appreciated the communication from ConnectLeader when there are updates or have noticed issues, they've been proactive and responsive depending on what we're experiencing.
Anonymous | TrustRadius Reviewer

XenCALL

Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
Tish Cator | TrustRadius Reviewer

Return on Investment

ConnectLeader Team Dialer

  • The high number of conversations has translated into a high number of meetings for our sales development team.
Anonymous | TrustRadius Reviewer

XenCALL

  • Negative ROI as I hired a cold caller and she could not even use it for 2 days.
  • Wasted hours of my time trying to figure it out and set it up, watched all the videos, read all the guides and it still didn't work.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectLeader Team Dialer

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

XenCALL

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectLeader Team Dialer
10.0
XenCALL
1.7

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