Top Rated
136 Ratings
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Score 7.9 out of 100
10 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

ConnectWise Automate

We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
Erik Metzler | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.4
ConnectWise Command (formerly Continuum)
Remote monitoring
ConnectWise Automate
8.5
ConnectWise Command (formerly Continuum)
Network device monitoring
ConnectWise Automate
7.6
ConnectWise Command (formerly Continuum)
Multiple Server Monitoring
ConnectWise Automate
8.7
ConnectWise Command (formerly Continuum)
Multi-device monitoring
ConnectWise Automate
8.7
ConnectWise Command (formerly Continuum)
Automated alerts and notifications
ConnectWise Automate
8.6
ConnectWise Command (formerly Continuum)

Management Tasks

ConnectWise Automate
8.3
ConnectWise Command (formerly Continuum)
Patch Management
ConnectWise Automate
8.2
ConnectWise Command (formerly Continuum)
Service configuration management
ConnectWise Automate
8.2
ConnectWise Command (formerly Continuum)
Software and hardware inventory
ConnectWise Automate
8.7
ConnectWise Command (formerly Continuum)
Policy-based automation
ConnectWise Automate
8.0
ConnectWise Command (formerly Continuum)

Reporting

ConnectWise Automate
7.8
ConnectWise Command (formerly Continuum)
Performance data reports
ConnectWise Automate
8.3
ConnectWise Command (formerly Continuum)
Customizable reporting
ConnectWise Automate
8.5
ConnectWise Command (formerly Continuum)
Data visualization
ConnectWise Automate
7.7
ConnectWise Command (formerly Continuum)
Risk analysis
ConnectWise Automate
6.8
ConnectWise Command (formerly Continuum)

Security

ConnectWise Automate
7.9
ConnectWise Command (formerly Continuum)
Data backup and recovery
ConnectWise Automate
6.8
ConnectWise Command (formerly Continuum)
Antivirus and malware management
ConnectWise Automate
8.0
ConnectWise Command (formerly Continuum)
Adinistraor access control
ConnectWise Automate
8.8
ConnectWise Command (formerly Continuum)

Pros

ConnectWise Automate

  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
Anonymous | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

Cons

ConnectWise Automate

  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
Adam Friedli | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 8 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.2
Based on 26 answers
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
Asfer Bin Saleh | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 2 answers
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
David Wertz, CHSP | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
Anonymous | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

No answers on this topic

Screenshots

ConnectWise Command (formerly Continuum)

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Automate Editions & Modules

Edition
Implementation Fee$700
Agents$1.00-$6.002
  1. per month/per agent
Additional Pricing Details

ConnectWise Command (formerly Continuum)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Command (formerly Continuum) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.5
ConnectWise Command (formerly Continuum)
5.8

Likelihood to Renew

ConnectWise Automate
8.0
ConnectWise Command (formerly Continuum)

Usability

ConnectWise Automate
3.2
ConnectWise Command (formerly Continuum)

Performance

ConnectWise Automate
3.0
ConnectWise Command (formerly Continuum)

Support Rating

ConnectWise Automate
8.2
ConnectWise Command (formerly Continuum)

Online Training

ConnectWise Automate
7.1
ConnectWise Command (formerly Continuum)

Implementation Rating

ConnectWise Automate
7.3
ConnectWise Command (formerly Continuum)

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