Top Rated
1121 Ratings
165 Ratings
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Score 7.8 out of 100
Top Rated
1121 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Monitoring Tasks

    7.8

    ConnectWise Automate

    78%

    ConnectWise Control

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 5/5 features

    Remote monitoring

    7.6
    76%
    16 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.4
    74%
    15 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.1
    81%
    15 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.1
    81%
    16 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.6

    ConnectWise Automate

    76%

    ConnectWise Control

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 4/4 features

    Patch Management

    7.2
    72%
    15 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.5
    75%
    15 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.3
    83%
    16 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.3
    73%
    16 Ratings
    N/A
    0 Ratings

    Reporting

    7.8

    ConnectWise Automate

    78%

    ConnectWise Control

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 4/4 features

    Performance data reports

    8.1
    81%
    15 Ratings
    N/A
    0 Ratings

    Customizable reporting

    8.6
    86%
    14 Ratings
    N/A
    0 Ratings

    Data visualization

    7.6
    76%
    14 Ratings
    N/A
    0 Ratings

    Risk analysis

    7.0
    70%
    13 Ratings
    N/A
    0 Ratings

    Security

    6.8

    ConnectWise Automate

    68%

    ConnectWise Control

    Feature Set Not Supported
    N/A
    ConnectWise Automate ranks higher in 3/3 features

    Data backup and recovery

    5.4
    54%
    10 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    6.9
    69%
    15 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.1
    81%
    26 Ratings
    N/A
    0 Ratings

    Remote Administration

    ConnectWise Automate

    Feature Set Not Supported
    N/A
    8.3

    ConnectWise Control

    83%
    ConnectWise Control ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.5
    95%
    584 Ratings

    File transfer

    N/A
    0 Ratings
    8.4
    84%
    557 Ratings

    Instant message

    N/A
    0 Ratings
    8.1
    81%
    491 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    7.6
    76%
    73 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    6.3
    63%
    303 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.4
    94%
    590 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    7.2
    72%
    381 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    9.3
    93%
    506 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    9.0
    90%
    167 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    9.0
    90%
    470 Ratings

    Session record

    N/A
    0 Ratings
    8.2
    82%
    309 Ratings

    Annotations

    N/A
    0 Ratings
    7.9
    79%
    258 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    6.8
    68%
    181 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.8
    88%
    390 Ratings

    Attribute Ratings

    • ConnectWise Automate is rated higher in 1 area: Support Rating
    • ConnectWise Control is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Online Training, Implementation Rating

    Likelihood to Recommend

    7.9

    ConnectWise Automate

    79%
    53 Ratings
    9.0

    ConnectWise Control

    90%
    614 Ratings

    Likelihood to Renew

    8.0

    ConnectWise Automate

    80%
    3 Ratings
    10.0

    ConnectWise Control

    100%
    39 Ratings

    Usability

    3.2

    ConnectWise Automate

    32%
    3 Ratings
    9.3

    ConnectWise Control

    93%
    43 Ratings

    Availability

    ConnectWise Automate

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    9 Ratings

    Performance

    3.0

    ConnectWise Automate

    30%
    8 Ratings
    10.0

    ConnectWise Control

    100%
    17 Ratings

    Support Rating

    8.2

    ConnectWise Automate

    82%
    26 Ratings
    7.8

    ConnectWise Control

    78%
    112 Ratings

    Online Training

    7.1

    ConnectWise Automate

    71%
    2 Ratings
    7.5

    ConnectWise Control

    75%
    24 Ratings

    Implementation Rating

    7.3

    ConnectWise Automate

    73%
    2 Ratings
    10.0

    ConnectWise Control

    100%
    40 Ratings

    Product Scalability

    ConnectWise Automate

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    17 Ratings

    Likelihood to Recommend

    ConnectWise Automate

    We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
    Erik Metzler | TrustRadius Reviewer

    ConnectWise Control

    We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
    Eric Milles | TrustRadius Reviewer

    Pros

    ConnectWise Automate

    • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
    • Computer/server monitoring with thresholds and warning
    • Search - tracking down computers when you have many by name, logged in user, IP
    • End user ticket raising is built into the tray icon which make access really easy
    Anonymous | TrustRadius Reviewer

    ConnectWise Control

    • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
    • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
    • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
    Adam Friedli | TrustRadius Reviewer

    Cons

    ConnectWise Automate

    • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
    • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
    Adam Friedli | TrustRadius Reviewer

    ConnectWise Control

    • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
    • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
    • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
    Andrew Haskell | TrustRadius Reviewer

    Pricing Details

    ConnectWise Automate

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $700

    ConnectWise Automate Editions & Modules

    Edition
    Implementation Fee$700
    Agents$1.00-$6.002
    1. none
    2. per month/per agent
    Additional Pricing Details

    ConnectWise Control

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    ConnectWise Control Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    ConnectWise Automate

    ConnectWise Automate 8.0
    Based on 3 answers
    Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
    Jack Skinner | TrustRadius Reviewer

    ConnectWise Control

    ConnectWise Control 10.0
    Based on 39 answers
    I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
    Craig Lockley | TrustRadius Reviewer

    Usability

    ConnectWise Automate

    ConnectWise Automate 3.2
    Based on 3 answers
    The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
    Scott Sanford | TrustRadius Reviewer

    ConnectWise Control

    ConnectWise Control 9.3
    Based on 43 answers
    On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
    Sam Segura | TrustRadius Reviewer

    Reliability and Availability

    ConnectWise Automate

    No score
    No answers yet
    No answers on this topic

    ConnectWise Control

    ConnectWise Control 10.0
    Based on 9 answers
    In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
    Eric Milles | TrustRadius Reviewer

    Performance

    ConnectWise Automate

    ConnectWise Automate 3.0
    Based on 8 answers
    It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
    Ian Hansen | TrustRadius Reviewer

    ConnectWise Control

    ConnectWise Control 10.0
    Based on 17 answers
    It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
    Tresha Ivey | TrustRadius Reviewer

    Support Rating

    ConnectWise Automate

    ConnectWise Automate 8.2
    Based on 26 answers
    ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
    Asfer Bin Saleh | TrustRadius Reviewer

    ConnectWise Control

    ConnectWise Control 7.8
    Based on 112 answers
    There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
    Bradley Jones | TrustRadius Reviewer

    Online Training

    ConnectWise Automate

    ConnectWise Automate 7.1
    Based on 2 answers
    LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
    Carson Hagan, ITILv3 | TrustRadius Reviewer

    ConnectWise Control

    ConnectWise Control 7.5
    Based on 24 answers
    I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
    Michael Dodd | TrustRadius Reviewer

    Implementation Rating

    ConnectWise Automate

    ConnectWise Automate 7.3
    Based on 2 answers
    Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
    Jack Skinner | TrustRadius Reviewer

    ConnectWise Control

    ConnectWise Control 10.0
    Based on 40 answers
    ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
    Craig Lockley | TrustRadius Reviewer

    Alternatives Considered

    ConnectWise Automate

    The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
    David Wertz, CHSP | TrustRadius Reviewer

    ConnectWise Control

    I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
    Jonathan Hanson | TrustRadius Reviewer

    Scalability

    ConnectWise Automate

    No score
    No answers yet
    No answers on this topic

    ConnectWise Control

    ConnectWise Control 10.0
    Based on 17 answers
    This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
    Riccardo Francese | TrustRadius Reviewer

    Return on Investment

    ConnectWise Automate

    • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
    • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
    • We found the pricing to be very competitive.
    • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
    Anonymous | TrustRadius Reviewer

    ConnectWise Control

    • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
    • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
    Mike Vaughan | TrustRadius Reviewer

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