ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
ConnectWise ScreenConnect
Score 9.0 out of 10
N/A
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
N/A
Pricing
ConnectWise Automate
ConnectWise ScreenConnect
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
No answers on this topic
Offerings
Pricing Offerings
ConnectWise Automate
ConnectWise ScreenConnect
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
ConnectWise Automate
ConnectWise ScreenConnect
Considered Both Products
ConnectWise Automate
Verified User
Engineer
Chose ConnectWise Automate
We selected ConnectWise Automate over Kaseya as it provided many of the same features but less of the headache. Often times, scripts would not work in Kaseya or updates would not push. We have not had this experience with Automate, scripts and such just run when scheduled. …
I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different …
ConnectWise Automate has been the best tool I have used to service client computers. The ease of customization and the cleanliness of the interface, allows our company to successfully help our clients remotely and sometimes even without their input. What can be done silently, …
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself …
It just seems like Automate is a tool for professionals who want to be the best proactive solution for their customers. There are so many different things built into Connectwise Automate which makes it a superior tool compared to anything else on the market currently. Once …
Automate is the most flexible and customizable tool on the market - but it's also the most complex and requires the most care and feeding to run smoothly...
We have only previously deployed HoundDog/GFI and Autotask but evaluated all that we found. In the long run, none of the others compare with the features of ConnectWise Automate. Many others are less expensive but simply do not do all that ConnectWise Automate can do. We …
When we looked at Kaseya it required even more setup than Labtech at the time and we did not feel we had the resources to implement it. We still feel we made the right decision selecting Labtech over Kaseya. At the time we were using Zenith InfoTech which is now named something …
Before LabTech, we used Kaseya 6, which was terrible. Currently with LabTech, we use ConnectWise for our ticketing, PRTG and Auvik for network monitoring. We selected LabTech, because it met our price point and they are a local company, that we can easily work with to meet our …
The larger RMMs compare side by side fairly well -- a more compelling argument for deciding on an RMM has to do with your PSA (and integrating with it) and other tools (AV, backups, etc.) -- and integrating with those. CWA integrates well with the tools we use - so it's an …
From what I know - LabTech appears to be the most robust platform on the market and the most technical one as well. We have not tried any others up to this point. We selected LabTech because of the integration it has with ConnectWise and other existing products that we use.
We selected LabTech because we already had a very good ongoing customer support experience with ConnectWise. We had LabTech before ConnectWise acquired it, and had Kaseya, but gave LabTech another try and we are very glad that we did. We did not have a good experience with …
We started with Kaseya years ago and paid a hefty price for it in dollars. It was an adequate product at the time but when LabTech came along, it was priced much better and had much more capability than Kaseya did at the time.
Prior to using LabTech, we used Kaseya. While Kaseya and LabTech have much of the same functionality, LabTech does things better and more consistently. Also, we rely on ConnectWise as our ticketing system and PSA. LabTech has two way ticket synchronization with ConnectWise that …
Before we moved to LabTech we were with Kaseya's RMM tool, and ultimately decided to make the switch. At the time, Kaseya was bogged down with their attempts at custom integrations with products like Acronis (Backups) and AVG (Antivirus), and those custom builds of the software …
Labtech is a more advanced system than N-central but with the features comes complexity for an advanced MSP Labtech is better, for someone getting started N-central is faster to get setup and running.
ConnectWise Control is just another great platform that the ConnectWise business has provided. Each of the ConnectWise products are great in their own field. We use ConnectWise Automate and ConnectWise Manage on top of ConnectWise Control and we've been happy with all of the …
I have used TurboMeeting, TeamViewer. ConnectWise Control leaves those other products in the dust. For us, LabTech did not replace any other products, it was our first step into RMM/PSA.
We have used different ticketing systems and ConnectWise is by far the best. It really is seamless. Once you get used to the system, it works very well. We have used Platypus and it works so so but it was hard for our support staff to keep up with the tickets. This system …
We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and …
Used Logmein until it became too expensive to use. Used Teamviewer and again it is cost prohibitive for my company to use and afford. Labtech replace logmein, which was the last platform solution we used before moving to screenconnect.
We used LogMeIn Rescue for 3 years before moving to Control. Logmein felt clunky and required locally installed software. We had frequent issues with the LogMeIn Rescue client on end-user devices and needed to manually uninstall it every so often. We were not able to use Rescue …
ConnectWise Control (formerly ScreenConnect) is faster, renders screens better, is more reliable, runs smaller, scales better, and is more dependable than the competition.
ScreenConnect's speed of connection is the overriding factor for [our] choice of software. Also, the ability to easily see which machines are online at any one time is a great help, along with being able to see connectivity history and run commands, without having to start a …
ConnectWise Control is superior in speed, reliability and has a very lightweight agent. I like LogMeIn second best, but it does take quite a bit more time to connect and the speed moving around is not as quick. Agent installation is super fast as well. You can also convert an …
ConnectWise Control is much easier to use than all other alternatives, and is also highly secure. The compression is great, and the connection times and remote session speeds are hands down the best. The feature set can't be beat with the ability to cast your own screen, …
ConnectWise Control costs less, is easier to configure, is easier to use, has a better UI and UX, doesn't get in its own way, and for lack of a better phrase, absolutely rocks.
WebEx is where we experienced many of the issues described previously, trouble connecting, longer loading times, etc. Join.me was our go-to alternative but since switching to ConnectWise we have not needed an alternative and it helps our image look much more professional.
We have reviewed 14 different remote platforms, of those the ones we have purchased in the past include Bomgar, TeamViewer, and WebEx. Due to limitations in ScreenConnect and inability to connect with some of our customers, we are forced to maintain backup accounts with TeamView…
I have used TeamViewer here and there but I am not in the same business mindset as I am with ConnectWise Control, It's a great product and I still prefer screen connect in comparison to TeamViewer. I think ConnectWise is a lot more user friendly and runs better in the …
I really did like a lot of the features in LogMeIn Rescue but when I can save some money and use it for company events etc, that is a win!! Labtech replaced what was Zenith info tech so it has been at least 10 years since we switched. Now that I have a dedicated engineer for …
The reasons we enjoy using ScreenConnect is because it is fairly lightweight and gives us a lot of control regarding using the tool. We enjoy being able to customize everything about the product. It is faster and easier than using other tools in our experience. We will continue …
I have used just about every remote connection product out there, TeamViewer, RDP, VNC, Logmein, etc. Among the products that offer the same performance and features, ConnectWise Control is the most cost-effective. They are also in constant development, introducing improvements …
Previously used LogMeIn, but their pricing became way too expensive and we wanted a self-hosted solution so that we could control it and manage it fully in-house (for security reasons and other reasons). ScreenConnect had the right feature set at a great price, as well as was …
For the money, ScreenConnect is the best remote access product in the market today. I have used others such as Logmein but they can't compete at ScreenConnect's current price point and the speed in which I connect is amazing. We needed a solution that also connected to Android …