ConnectWise Automate vs. IntelliMagic Vision for SAN

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise Automate
Score 7.9 out of 10
N/A
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
IntelliMagic Vision for SAN
Score 8.5 out of 10
N/A
IntelliMagic Vision is multi-vendor SAN performance, capacity, and configuration analytics solution that uses domain specific artificial intelligence as well as statistical analysis to accurately assess the health of your VMware, Fabric and Storage infrastructure in order to proactively identify potential risks in your infrastructure as well as quickly resolve current risks through topology embedded root cause drill downs. IntelliMagic Vision's AI-driven analytics…N/A
Pricing
ConnectWise AutomateIntelliMagic Vision for SAN
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
No answers on this topic
Offerings
Pricing Offerings
ConnectWise AutomateIntelliMagic Vision for SAN
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ConnectWise AutomateIntelliMagic Vision for SAN
Top Pros
Top Cons
Features
ConnectWise AutomateIntelliMagic Vision for SAN
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ConnectWise Automate
6.1
21 Ratings
18% below category average
IntelliMagic Vision for SAN
-
Ratings
Remote monitoring7.221 Ratings00 Ratings
Network device monitoring5.120 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
ConnectWise Automate
6.3
21 Ratings
13% below category average
IntelliMagic Vision for SAN
-
Ratings
Patch Management5.920 Ratings00 Ratings
Policy-based automation6.921 Ratings00 Ratings
Best Alternatives
ConnectWise AutomateIntelliMagic Vision for SAN
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
Cyberduck
Cyberduck
Score 8.5 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
Cisco UCS Manager
Cisco UCS Manager
Score 9.3 out of 10
Enterprises

No answers on this topic

Cisco UCS Manager
Cisco UCS Manager
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConnectWise AutomateIntelliMagic Vision for SAN
Likelihood to Recommend
7.5
(58 ratings)
8.2
(4 ratings)
Likelihood to Renew
10.0
(4 ratings)
-
(0 ratings)
Usability
7.0
(4 ratings)
-
(0 ratings)
Performance
3.0
(4 ratings)
-
(0 ratings)
Support Rating
7.0
(14 ratings)
-
(0 ratings)
Online Training
9.0
(3 ratings)
-
(0 ratings)
Implementation Rating
5.0
(2 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
ConnectWise AutomateIntelliMagic Vision for SAN
Likelihood to Recommend
ConnectWise
I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
Read full review
IntelliMagic
One of our SAN switches was experiencing high utilization and we were able to determine which slot and port on the switch was the problem using Intellimagic's reporting feature showing the top x utilization ports. IntelliMagic Vision for SAN reporting provided granular level data making it easy to work on the problem at hand.
Read full review
Pros
ConnectWise
  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
Read full review
IntelliMagic
  • Performance metrics for multiple vendors and equipment models
  • Stability and reliability of the system
  • Ease of report creation
Read full review
Cons
ConnectWise
  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
Read full review
IntelliMagic
  • I have not come across any
Read full review
Likelihood to Renew
ConnectWise
The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
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IntelliMagic
No answers on this topic
Usability
ConnectWise
Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
Read full review
IntelliMagic
No answers on this topic
Performance
ConnectWise
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Read full review
IntelliMagic
No answers on this topic
Support Rating
ConnectWise
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
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IntelliMagic
No answers on this topic
Online Training
ConnectWise
The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
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IntelliMagic
No answers on this topic
Implementation Rating
ConnectWise
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Read full review
IntelliMagic
No answers on this topic
Alternatives Considered
ConnectWise
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
Read full review
IntelliMagic
Broadcom SANnav is being used as well but it has a different scope of features
Read full review
Return on Investment
ConnectWise
  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
Read full review
IntelliMagic
  • Eliminated multiple reporting sources and consolidated to one
Read full review
ScreenShots

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

IntelliMagic Vision for SAN Screenshots

Screenshot of NetApp FAS DSS Minicharts - this dashboard shows key performance metrics for NetApp FAS family storage systems. Clicking on each dashboard takes you to the larger reportScreenshot of SVC Tier Dashboard minicharts showing the key performance metrics for the SVC TierScreenshot of Disk Storage System Rated Dashboard showing DS8000 and V7000 storage systems with warnings and exceptionsScreenshot of Capacity Dashboard showing capacity growth, DSS Free Capacity, Storage Pool Free Capacity and  Tier Free CapacityScreenshot of Read and Write Throughput for EMC VMAXScreenshot of Front End Response Time for EMC VNX